Role Description The Fan Services Representative role is responsible for delivering an exceptional overall fan experience via phone, email, and chat interactions. - Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment. - Answers product questions from fans and provides solutions based on individual needs. - Assists fans in submitting internet orders, returns, exchanges, and warranty claims. - Provides technical and/or product information to help fans make informed purchases and reduce the risk of return. - Leverages product and technical knowledge to create revenue opportunities for the brand. - Makes suggestions that improve internal processes and result in enhanced fan experiences. - Acts as a brand champion. Qualifications - High School Diploma or GED. - Previous customer service experience and internet call center preferred. - Must be able to work independently with little supervision. - Must be able to manage their own workload, time, and organize their responsibilities within the needs of the business. - Advanced verbal and written communication skills. - Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work hours, to meet the needs of the business. - Ability to respond to complex fan situations with empathy. - A team player who can maintain positive working relationships. - Excellent problem-solving skills. - Detail oriented. - Must have a positive attitude. - Must be able to handle feedback from others, including peers. - Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis. Requirements - Travel Required: No - Base Salary: $19.44 hourly Benefits - This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as: experience, knowledge and skills, and location. - Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits. Company Description Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. - Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal. - Has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. - Strives to show the world through its products and its actions that a business for good can actually be good for business. - By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. - Believes in a more just and equitable future for all people. - Acknowledges that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. - Strives for a future that recognizes the knowledge, rights, and resilience of these peoples. - KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. - Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Role Description SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. - Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP for application managed services. - Accountable for entire AMS engagement across all lifecycle phases (KT, Stabilization, Operation), lead the engagement with supporting AMS functions and roles to deliver as per contract scope and in line with customer expectations. - Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). - Act as an (de-)escalation point for AMS delivery-related topics (Incidents, Service Requests, and other customer requirements). - Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders (Supplier Management, Delivery Management, BDM, Solutioning Center). - Coordinating day-to-day service operations (Ticket Tracking, Resource Planning). - Coordinating Reporting and Invoicing (Weekly, Monthly Reporting, Excess Hours). - Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks). - Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams. - Share knowledge across CDM community. Qualifications - Fluency in English is mandatory. Proficiency in Spanish, Italian, Portuguese, Arabic or Turkish language is an advantage. - Min. 5 years of working experience in functional Application Managed Services from one of the key ERP modules or applications such as MM, PP, SD, or BW, CRM, HR. - Strong customer orientation with a focus on relationship-, expectation- and de-escalation management. - Strong understanding of Project Management Tools and Processes. - Knowledge of IT trends, their impact on business strategies, and SAP’s Applications strategy and service portfolio. - Ability to work effectively as a virtual member of a dynamic and dispersed team (remote). - SAP Project Management, Application Consulting certifications are beneficial.

Role Description Guiding Financial is seeking a Fully Remote Operations / Client Service Associate to join our team. This role is critical to supporting both our clients and advisors, ensuring the smooth operation of our daily business functions. This position offers the opportunity to manage operations across the business. This position will be permanently remote. We will provide you with equipment to work from home, but you will be expected to have a workspace that you can work comfortably full-time. This position is open to candidates in Central, Mountain, and Eastern time zones. Responsibilities - Manage daily client service requests - Oversee and execute client onboarding - Manage Advisor workflows and tasks, ensuring that all client touch points are made - Develop and fine-tune internal company processes, workflows, and templates - Advisor and company Calendar and email management - Manage Schwab paperwork, money movement (wires, journals, Moneylinks, etc.) and trading - Manage SmartRIA – executing compliance tasks as necessary - Manage Gusto - executing payroll - Project management and execution, reporting directly to CEO - Various administrative tasks - Resolve issues practically and proactively - Participate in strategy meetings and help execute on goals of the firm - NO new business development / sales Requirements - Strong interpersonal skills, with the ability to work well with a variety of clientele - Comfortable calling clients and outside vendors to get answers to questions - Excellent verbal and written communication skills - Organized and detail-oriented in a way that empowers the CEO creativity and vision - Good problem solving and time management skills - Ability to prioritize and confidence to manage projects as well as individually assigned tasks – we do not micromanage. - Proactive in looking at upcoming calendar and prioritizing appropriately Salary & Benefits - The salary range for this position will be $70K-$90K - Health insurance stipend - Profit sharing plan - 401(k) after one year - Defined Benefit plan - PTO - Great work atmosphere and opportunity to make a big impact Company Description Guiding Financial is a boutique RIA based in Austin, TX operating as a quasi–family office for ultra–high-net-worth families. We provide disciplined investment management grounded in evidence-based principles alongside comprehensive wealth planning, including tax, estate, cash flow, risk management, and philanthropy. Our key differentiator is focus: we intentionally serve fewer than ten families, allowing for deep relationships, high-touch execution, and fully integrated financial stewardship.

Role Description Working under direct supervision of the Client Experience Manager, the Client Experience Associate handles basic, entry level administrative tasks associated with simple product client orders and client quotes. The Associate role includes: - Entering basic data for simple quotes, repetitive orders, client standards, and returns. - Assisting the Client Experience Specialist in monitoring the daily Open Order Report. - Responding timely to client requests regarding order tracking and simple pricing requests from clients with already established system pricing. - Assuring departmental processes are performed in compliance with applicable Sarbanes-Oxley controls where applicable. Key responsibilities include: - Responding timely to client requests and prompt placement of basic simple orders within company procedural guidelines to meet the client’s SLA. - Understanding shipment cutoff times for all major distribution partners and carriers. - Proactively communicating to clients on order placements including order ETA and back order information at time of order placement. - Escalating cost changes/EOL to Sales Operations Advisor or account manager. - Providing timely basic quotes for simple velocity products, within 4 hours, based on direction from the account manager or Client Operations Specialist. - Assisting with quotes for accounts with established pricing. - Providing administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders. - Researching open orders and providing ETA information to clients in a report format. - Entering and updating order information in the system for all team members to access. - Using established tools to provide the customer with any one-off or scheduled report. - Escalating any complex requests on open orders or reports to another team member. - Working with management on any request that falls outside the scope of any existing report. - Responding to client email requests for tracking, serial numbers, packing slips, and other inquiries. - Initiating the returned merchandise process and educating the client on the RMA creation. - Entering RMA in the system and escalating all RMA requests to Customer Service. - Performing all other duties or special projects as assigned. Qualifications - Less than 1 year of work experience to qualify for the role. - 4 years of total work experience to be fully proficient. Requirements - Basic Microsoft Office skills to include Outlook, Word, and Excel for creating and using spreadsheets. - Basic understanding of the anatomy of a desktop/laptop with the ability to understand customer needs. - Ability to complete on-the-job training in client operations and inside sales support within the first two months of hire. - Articulate with the ability to express oneself clearly and professionally in written and oral communication. - Good listening skills with the ability to receive information completely and understand what is being said. - Quick study with the ability to master a situation or learn new things with minimum direction or training. - Organized state of mind with the ability to respond timely to requests and track orders. Benefits - Progressive and competitive compensation. - 401k plans. - Medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.