• Create and manage quarterly regional sales plans and campaigns, detailing territory sales professionals planned customer visits, key account meetings, forecasted orders and strategic campaign activity. • Partner with Channel Managers and Territory professionals to develop and execute strategic Distributor business plans. • Utilize consultative and insight selling techniques and support territory sales professionals to progress existing sales opportunities, negotiate and close sales opportunities and secure/grow market share. • Oversee the creation of proposals and support critical sales presentations to promote and build momentum for sales opportunities. • Oversee training activities for assigned territories (new team member on-boarding, GROW Program, guided selling activities for TSII, VFII, EdgeRestore, etc.) • Represent S&C at industry events including trade shows, conferences, presentations, meetings and other related events. • Attend and present at critical pipeline meetings, factory visits, industry meetings, etc. • Approve quotations, discounts, margins, special offers, RMAs and other approvals in line with the Delegation of Authority. • Oversee and approve blanket renewals and pricing lists. • Oversee legal reviews and contract negotiations, supporting negotiations for mutually favorable terms. • Network and nurture strategic relationships to become entrenches and the senior level of our customers, leveraging detailed knowledge of the customer's pain points and unique needs to establish S&C as a strategic partner and support territory sales professionals to progress, negotiate and close sales opportunities and secure/grow market share. • Collaborate with cross-functional teams (including sales enablement, commercial strategy, marketing, product development, leadership etc.) to ensure seamless coordination and alignment of sales efforts with the regional sales plan. • Lead, inspire and develop a high-performing team • Role model appropriate and professional workplace behaviors, address/mediate conflicts to restore harmony and support a positive, healthy and inclusive workplace culture in accordance with S&C's mission, vision, values and guiding principles. • Manage departmental administrative team member processes including but not limited to recruitment, induction, vacation management, performance reviews, performance improvement plans, and workforce/succession planning. •  Proactively establish, monitor and hold team members accountable to clear responsibilities and accountabilities, provide on-going performance feedback, both positive and developmental, address performance gaps promptly, recognize and reward achievements and initiate decisions for corrective actions and terminations where required. • Foster a culture that supports the growth and development of team members and proactively trains, mentors and coaches team members. • Understand and comply with all applicable Company policies and rules. • Oversee sales processes, methodologies and tools and remove roadblocks to ensure the efficiency and effectiveness of the sale team. • Approve quotations, discounts, margins, special offers, RMAs and other approvals in line with the Delegation of Authority. • Provide insights and recommendations to the executive team to optimize the sales cycle. • Communicate major and/or time-sensitive key opportunities with manufacturing and planning to evaluate and manage capacity needs, secure production slots and manage customer expectations and satisfaction. • Act as a champion for Salesforce including KPI reporting for the assigned territories (update/maintain opportunity pipeline) and ensure relevant sales activities are posted promptly. • Leverage Salesforce reporting tools and dashboards to track sales goals and report out to the Regional Vice President, Director-Inside Sales and other leadership on progress • Develop presentations and present at regional meetings, providing comprehensive updates on high-priority activities, sales budgets, forecasts, sales plans, updates, etc. • Maintain a discount report and monitor discounts off the price list. • Proactively monitor industry trends, competitor activities, regulatory changes, and emerging technologies and markets to develop and update strategic plans, inform product development initiatives and safeguard S&C's interests. • Travel as needed (primarily domestically with some international travel) to assist territory sales professionals with deal creation, closure, customer engagement, tradeshows and conferences, and provide off-hours business support.

• Drive operator sales growth by identifying and securing net new business within the assigned territory. • Acquire additional venues/outlets within existing accounts through proactive pipeline management, ensuring opportunities across all sales stages. • Effectively utilize Salesforce to manage growth opportunities, customer events, and forecasting. • Lead joint business planning and business reviews to strengthen partnerships and meet contractual service levels. • Negotiate and execute contracts that are profitable and aligned with Nestlé Professional’s business strategy. • Partner with internal operations to ensure smooth execution of onboarding, training, and installation for new venues. • Promote compliance with brand stewardship and manage quality assurance activities within the territory. • Sell seasonal and innovation programs to drive incremental growth. • Maintain strong distributor relationships and provide guidance on sales opportunities and product stocking. • Provide accurate sales forecasts and maintain detailed visibility into pipeline health. • Exhibit an entrepreneurial mindset to identify and pursue incremental growth opportunities. • Launch new products effectively, using established tools and best practices. • Communicate regularly with internal partners to ensure alignment across all business facets.

Role Description - Phone Management & Patient Support - Answer and manage inbound calls across both clinic locations - Serve as the primary point of contact for patient inquiries - Provide professional, friendly, and personalized support to patients - Assist patients with questions regarding services, appointments, and clinic information - Patient Confirmations & Intake Management - Conduct appointment confirmation and reminder calls - Manage patient intake forms, consent forms, and related documentation - Ensure patient records are complete and up to date - Patient Follow-Ups & Reactivations - Follow up with patients after visits - Reach out to inactive patients and encourage them to return for services - Sales/upselling - offering packages, memberships, and add-on services to patients - Conduct outreach campaigns during slower periods to generate appointments - Additional Responsibilities - Schedule, reschedule, and cancel appointments - Business partnership outreach - coordinating with other local businesses to arrange pop-up events and partnerships - Administrative tasks - managing emails and calendar - Executive assistant duties - personal tasks like booking reservations, managing schedules, etc. - Identify opportunities to improve clinic operations and patient experience Qualifications - Experience working in a med spa, wellness clinic, healthcare practice, or similar healthcare environment - Experience handling inbound and outbound calls, appointment scheduling, and patient support in a healthcare setting - Experience with sales, upselling, or recommending services and packages - Experience using Zenoti is preferred; candidates without Zenoti experience must have strong EMR/EHR experience and be able to learn new systems quickly - Strong verbal and written English communication skills - Professional, personable, and patient-focused approach - Sales-oriented with the ability to promote memberships, packages, and add-on services - Familiarity with AI tools and technology - Must be fully dedicated and committed during scheduled working hours - Must be able to work independently and maintain consistent availability Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Own and grow a pipeline of enterprise opportunities across the group health ecosystem through strategic prospecting, existing relationships, and referral networks. • Lead the full consultative sales cycle from discovery and needs assessment through solution design, ROI modeling, contract negotiation, and close—engaging underwriting, actuarial, and C-suite stakeholders throughout. • Craft compelling statements of work, pricing proposals, and executive-level business cases that clearly articulate Gradient AI’s value to health plan and benefits decision-makers. • Develop deep domain expertise in AI-powered underwriting and stop loss analytics, and clearly communicate how our solutions drive loss ratio improvement, operational efficiency, and portfolio growth for health insurance clients. • Hit, achieve, and exceed monthly and annual sales targets; provide accurate forecasting and pipeline reporting in CRM.