• Manage day-to-day operations of active virtual assistants after placement, including performance, attendance, communication, and accountability • Conduct regular check-ins with virtual assistants to ensure expectations are clear, issues are addressed, and support is provided when needed • Support client communication, satisfaction, and retention by helping maintain strong relationships and consistent follow-through • Coordinate onboarding, agreements, schedules, operational setup, payroll coordination, and internal tracking • Handle operational issues, escalations, replacements, workflow bottlenecks, and other moving parts with professionalism and urgency • Maintain SOPs, internal systems, documentation, reports, and operational organization across the company • Work closely with leadership to improve execution, structure, accountability, and overall operational efficiency

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Your specific process area - Working in a shared service organization - Being a good team player and influencing others - Process design and mapping, and business requirement gathering experience - Communicating effectively, applying interpersonal skills and taking initiative More about this role This posting is for potential future openings across various locations throughout Ontario, Canada. What extra ingredients you will bring: - Coaches and guides People Managers and Employees to use and benefit from self-service. - Assists with Knowledge Portal navigation and policy interpretation - Continuously improves the Knowledge base to increase usage and improve employee experience. - Active member of the Organization and Education & Training Pillars. - Time file submission for payroll. - Attendance governance. - Works with team to align policies and processes across locations - Supports the people leads with reorganizations, working closely with internal and external partners to complete the end-to-end process. - Ensures effective onboarding for new hires in partnership with Talent Acquisition. - Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.). - Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed. - System Mastery - has an in-depth working knowledge of all HR systems. - Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible. - Accountable for workforce planning - time & attendance. - Updating knowledge base and policy review. - Delivering the Organization Pillar (IL6S); and support the implementation of local projects or initiatives. - Improve overall employee experience - leveraging the organizational model and supporting employee and manager self-serve. Education / Certifications: - A Bachelor's degree in Human Resources, Business Administration, or a related field is strongly preferred. We will also consider an equivalent combination of education and relevant experience. Job Requirements: - Experience in a plant or manufacturing environment is an asset. Travel requirements: - 5% GTA Work schedule: - 37.5hrs per week Salary and Benefits: The expected base salary range for this position is $64 600 to $80 750 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 6% with the possibility for overachievement based on performance and company results. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. We are always looking for talented individuals to join our team. This posting is for potential future openings and applications will be reviewed and considered as positions become available. By applying, you consent to having your applications retained in accordance with applicable local privacy legislation. Business Unit Summary With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. Job Type Regular Service Operations (Delivery) Global Business Services

• Run the People Ops function for a 50-person company • Full-cycle recruiting for IC and operational roles • HRIS and payroll administration in Gusto • Multi-state compliance across CA, FL, IL, and NC • Annual benefits renewal and ongoing employee questions • People Ops cadence including onboarding for US and LATAM hires

• Running day-to-day lifecycle operations including; onboarding, off-boarding, role changes, and leave coordination • Sending offer letters, collecting documentation, and supporting first-day logistics • Keeping employee records accurate and up to date in HiBob, including audits for missing fields and stale data • Maintaining trackers for headcount, joiners, and exits • Pulling and organising state-by-state labor law postings into our Confluence wiki • Triaging incoming People, Talent, and Rewards intake requests - routing to the right owner and following up on stalled threads • Capturing workflow notes so real execution turns into better documentation over time