• Configure, update, and maintain custom and standard formularies within the claims adjudication system. • Ensure accuracy and alignment of formulary builds with client intent, clinical strategy, and regulatory requirements. • Troubleshoot adjudication issues and discrepancies; conduct detailed analysis to resolve defects and anomalies. • Participate in client implementations by gathering and documenting formulary requirements. • Serve as a clinical capabilities subject matter expert. • Collaborate with internal teams to ensure smooth integration of formulary solutions. • Perform audits to validate formulary configuration accuracy. • Monitor claim processing to detect and correct potential issues proactively. • Assist in analyzing and presenting data related to formulary performance or disruptions. • Pull, organize, and aggregate data and reports to support client meetings and formulary strategy presentations. • Support client interactions as needed, including responding to formulary-related inquiries and assisting in training sessions. • Work closely with clinical partners to ensure translation of clinical direction into accurate system configuration. • Contribute to development and documentation of internal workflows, best practices, and training materials. • Lead or contribute to special initiatives such as process optimization, disruption analyses, or platform enhancements. • Recommend and implement improvements to ensure greater accuracy, efficiency, and scalability of formulary operations.

Role Description The Digital Campaign Coordinator acts as the technical hub that connects sales and our centralized buying team. This is a collaborative role that assists in client meetings, creating proposals, and partnering with internal teams to ensure a smooth campaign launch, and ongoing client support and campaign optimization. Success in this role comes in the form of accelerated sales and reduced campaign cancellations. Responsibilities: - Pre-Sale - Support Client Discovery & Pitch Efforts: Participate in client needs analyses (CNAs) and pitches, contributing strategic recommendations, ad examples, and creative ideas that align with campaign goals. - Deliver Responsive & Insightful Support: Respond to inquiries within 24 hours, providing data-driven insights and proactive communication to strengthen client and sales team relationships. - Develop & Deliver Strategic Proposals: Collaborate with sales teams to define objectives, KPIs, and targeting strategies; conduct market research using tools like Dstillery, Ad Mall, and SEM Estimates; and create compelling, well-formatted proposals that align with client goals, brand voice, and sales objectives. - Post-Sale - Proposal Creation: Develop and format compelling proposals for client opportunities, ensuring alignment with brand voice and sales objectives. - Website Updates for Live Events: Manage and update website content to promote upcoming live events, including event schedules, registration links, and promotional assets. - Event Signage Design & Production: Coordinate with designers and vendors to create event signage; oversee production timelines and ensure materials are ready for installation before live events. - Sales Support: Collaborate with sales staff to build and refine go-to-market (GTM) proposals, presentations, and post-event recaps. - Marketing Collateral Coordination: Ensure consistency of branding and messaging across digital and physical event materials. - Coordinate Campaign Setup & Execution: Gather and organize campaign details (targeting, geo, audience segments, etc.), confirm orders, and collaborate with Digital Campaign Managers to ensure accurate setup, pacing, and delivery of all placements. - Monitor Performance & Drive Optimization: Review Tapclicks data for accuracy, analyze campaign metrics, and provide actionable recommendations for optimization and upselling opportunities. - Foster Communication & Collaboration: Schedule and participate in client check-ins to review results and insights, address performance issues, and stay aligned on product updates and deliverables. Qualifications - Manages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlines. - Exceptional Communicator. Experience taking the lead in interdepartmental projects. - Experience with digital ad messaging best practices (does not build the ads). - Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar. - Exhibits good interpersonal skills; collaborates with others; maintains composure when faced with difficult situations and personalities. - 1+ years experience in digital advertising. - 4-year college degree or comparable work experience required. Benefits - 3 weeks of PTO (+ 9 paid holidays). - Medical, Dental, and Vision Insurance. - 401(k) Retirement Plan. - Casual, high-energy work environment. - Opportunity for upward mobility. - Company provided laptop.

• Assist in corporate items related to all functional departments and generate performance reports • Develop and implement Operations policies and procedures • Assist in making sure the company’s processes remain legally compliant • Maintain up-to-date records of finance and operational stats ensuring that the company is in compliance with the management plans • Evaluate new Operations tools and technologies and make recommendations for adoption • Assist in the development of budgets and forecasting, including cost-saving measures • Serve as the primary point of contact for Corporate Operations, vendor and supplier relationships

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews. • Handle sensitive customer and client information in compliance with PCI and GDPR policies. • Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.