Role Description The Digital Campaign Coordinator acts as the technical hub that connects sales and our centralized buying team. This is a collaborative role that assists in client meetings, creating proposals, and partnering with internal teams to ensure a smooth campaign launch, and ongoing client support and campaign optimization. Success in this role comes in the form of accelerated sales and reduced campaign cancellations. Responsibilities: - Pre-Sale - Support Client Discovery & Pitch Efforts: Participate in client needs analyses (CNAs) and pitches, contributing strategic recommendations, ad examples, and creative ideas that align with campaign goals. - Deliver Responsive & Insightful Support: Respond to inquiries within 24 hours, providing data-driven insights and proactive communication to strengthen client and sales team relationships. - Develop & Deliver Strategic Proposals: Collaborate with sales teams to define objectives, KPIs, and targeting strategies; conduct market research using tools like Dstillery, Ad Mall, and SEM Estimates; and create compelling, well-formatted proposals that align with client goals, brand voice, and sales objectives. - Post-Sale - Proposal Creation: Develop and format compelling proposals for client opportunities, ensuring alignment with brand voice and sales objectives. - Website Updates for Live Events: Manage and update website content to promote upcoming live events, including event schedules, registration links, and promotional assets. - Event Signage Design & Production: Coordinate with designers and vendors to create event signage; oversee production timelines and ensure materials are ready for installation before live events. - Sales Support: Collaborate with sales staff to build and refine go-to-market (GTM) proposals, presentations, and post-event recaps. - Marketing Collateral Coordination: Ensure consistency of branding and messaging across digital and physical event materials. - Coordinate Campaign Setup & Execution: Gather and organize campaign details (targeting, geo, audience segments, etc.), confirm orders, and collaborate with Digital Campaign Managers to ensure accurate setup, pacing, and delivery of all placements. - Monitor Performance & Drive Optimization: Review Tapclicks data for accuracy, analyze campaign metrics, and provide actionable recommendations for optimization and upselling opportunities. - Foster Communication & Collaboration: Schedule and participate in client check-ins to review results and insights, address performance issues, and stay aligned on product updates and deliverables. Qualifications - Manages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlines. - Exceptional Communicator. Experience taking the lead in interdepartmental projects. - Experience with digital ad messaging best practices (does not build the ads). - Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar. - Exhibits good interpersonal skills; collaborates with others; maintains composure when faced with difficult situations and personalities. - 1+ years experience in digital advertising. - 4-year college degree or comparable work experience required. Benefits - 3 weeks of PTO (+ 9 paid holidays). - Medical, Dental, and Vision Insurance. - 401(k) Retirement Plan. - Casual, high-energy work environment. - Opportunity for upward mobility. - Company provided laptop.

• Assist in corporate items related to all functional departments and generate performance reports • Develop and implement Operations policies and procedures • Assist in making sure the company’s processes remain legally compliant • Maintain up-to-date records of finance and operational stats ensuring that the company is in compliance with the management plans • Evaluate new Operations tools and technologies and make recommendations for adoption • Assist in the development of budgets and forecasting, including cost-saving measures • Serve as the primary point of contact for Corporate Operations, vendor and supplier relationships

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews. • Handle sensitive customer and client information in compliance with PCI and GDPR policies. • Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

• Monitor and oversee the daily operations of the digital workforce using the Blue Prism application. • Troubleshoots and triages issues encountered with digital workers and their processes, determine appropriate corrective actions, and assesses any impact of corrective actions on other IT processes, staff, etc. • Prepares automated work schedule, expedites workflow, and shifts resources to ensure all jobs are running accurately and timely within the department. • Regularly review operational procedures to ensure best practices to achieve department goals related to productivity, cost per unit, and accuracy. • Develop and provide daily, weekly, and monthly status reports to IT leadership and executives. • Recommend continuous improvement of processes and strategies for improvement using data analytics; determines what is working accurately and makes corrective actions to ensure success. • Serve as a subject matter expert for end users in the business units; provide training and support regarding robotic process automation. • Writes and maintains system documentation. • Create, escalate and assign tickets to development teams as needed. • Monitor service levels to ensure quality and productivity standards are met. • May be trained and participate in RPA coding modifications, updates, and improvements.