Waterfield Tech logo
Waterfield Tech

Waterfield Tech helps companies plan, deploy, and run the Customer Experience (CX) stack and operation as one system – combining tech and talent with shared KPI accountability so customer outcomes and economics improve together. We value our people—their diversity, their dedication, and their commitment to Client satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Client Partner

Location

United States

Posted

5 hours ago

Salary

$100K - $125K / year

Seniority

Mid Level

Job Description

Client Partner

Waterfield Tech

Role Description The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative. Qualifications - Demonstrated success managing and growing complex customer portfolios (enterprise or upper mid-market) - Strong executive presence, negotiation skills, and multi-stakeholder deal leadership - Comfort selling blended solutions: advisory, implementation, managed services, AI-enabled CX improvement - High operational rigor (forecasting, CRM discipline, play execution) - Ability to lead cross-functional teams without formal authority Requirements - Renewals closed on time with minimal surprises and controlled concessions - Expansion growth driven by account planning and repeatable plays - Executive-level trust and multi-threading across key stakeholders - Forecast integrity (renewal + expansion) leadership can rely on - Internal orchestration that reduces friction and accelerates customer decisions Benefits - Ability to sit for extended periods - Ability to lift or carry objects up to 10 lbs. - Frequent use of computer, telephone and standard office equipment - Ability to travel for client meetings, training or installations Company Description Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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