• Provide technical leadership for the deployment of AI automation solutions, primarily conversational ones. • Serve as the team's technical reference and be responsible for raising the operation's delivery standards. • Lead full deployments from technical briefing to go-live, with full architectural autonomy. • Build a library of reusable blocks in n8n. • Optimize and standardize prompt templates, agents, RAG (Retrieval-Augmented Generation) and conversational flows. • Provide ongoing support for deployed projects.

Role Description TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges. - Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools. - Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management. - Translate product specifications and customer requirements into practical, working automation solutions. - Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. - Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps. - Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams. - Contribute to knowledge base content and best practice documentation. - Support implementation and customer success teams with template-related questions and guidance. - Perform thorough testing and quality assurance before template releases. - Maintain and enhance existing templates based on platform updates and evolving best practices. - Troubleshoot and resolve issues reported by customers or internal stakeholders. - Communicate with colleagues, management, and clients in a professional and courteous manner. - Conform with and abide by all company regulations, policies, and procedures. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. - 2+ years of experience in IT, IT service management, or a related technical role. - Hands-on experience with no-code/low-code automation or integration platforms. - Scripting experience with PowerShell, JavaScript, or similar languages. - Highly preferred: - Experience with TeamDynamix iPaaS and/or Conversational AI products. - Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear. - Service desk, systems administration, or frontline IT experience. - Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.). - Exposure to higher education or enterprise IT environments. - Preferred certifications: ITIL Foundation, HDI, or related industry certification. Requirements - Understanding of REST APIs, data structures, and core programming concepts. - Baseline understanding of AI capabilities, strengths, and limitations. - Strong grasp of IT service management concepts and workflows. - Ability to translate business requirements into technical solutions. - Excellent documentation and technical writing skills. - Strong attention to detail and commitment to quality. - Troubleshooting and problem-solving abilities. - Clear, structured communication skills. - Customer empathy and end-user focus. - Preference for iterative, MVP-style solution development. Benefits - Competitive compensation that reflects employees’ skills and contributions. - Comprehensive health insurance plans. - Wellness programs that promote physical and mental well-being. - Traditional and Roth 401(k) savings options with company match. - Remote-first with flexible working hours. - Prioritized work-life balance, with 15 observed days off in addition to PTO. - Family-friendly policies including paid parental leave. - Paid life insurance, short-term, and long-term disability insurance. - Regular acknowledgement of achievements with recognition programs. - Counseling services and resources for personal and professional challenges. - Transparent communication about company goals, strategy, and performance. - Regular feedback sessions and performance reviews. - Anti-bias and anti-harassment training programs. - Trust and autonomy in decision-making within your role. - Work environment that encourages you to be your authentic self. - Flat management structure with approachable leaders who want to hear your feedback. - Backed by two private equity firms that invest in high-growth private companies across North America.

Role Description Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain. We are strategically positioned to build value, with a global footprint across 30 countries. We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities. We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment. Qualifications - Professional experience (+4 years) in Software Testing and/or Quality Engineering - Practical experience in UI test automation with Playwright and API testing with Postman - Strong knowledge of test automation frameworks, QA best practices, and testing strategies - Experience in creating, executing, and maintaining automated tests in different application layers - Experience in Agile environments, with integration into delivery teams and close collaboration with Developers and Product Owners - Good analytical skills, attention to detail, and problem-solving abilities - Excellent communication in English, with the ability to collaborate, solve problems, and pay attention to detail Requirements - The opportunity is remote but the candidate must already be living in PT

• Design, build, and maintain Workato recipes, connectors, and orchestrations for Salesforce, NetSuite, Slack, and Snowflake. • Implement error handling, observability, and reusable design patterns to ensure reliability and scalability. • Architect multi-agent systems: tool selection, planning loops, state management, human-in-the-loop Checkpoints. • Partner with stakeholders to design corporate systems (Salesforce, NetSuite, Snowflake, Slack, etc) as agent-callable tools, not just data sources. • Build guardrails, fallbacks and error recovery for non-deterministic workflows. • Develop and automate ELT/ETL processes to support both BI Analytics and AI retrieval across similar datasets with different access patterns. • Build evaluation into every pipeline to ensure high quality results considering precision, answer faithfulness, latency and cost. • Own retrieval end-to-end including ingestion, chunking strategy, embeddings, vector storage and reranking as one connected system. • Implement data enrichment, quality checks, and architectural safeguards to maintain trusted datasets. • Production observability: prompt/response tracing, cost monitoring, eval dashboards. • Document agent behavior, decision logic and failure modes. • A/B testing agent versions, model comparisons. • Write modular, reusable scripts in Python, Ruby, SQL, or JavaScript to support integration, data transformation, and automation tasks. • Apply data governance practices for lineage, security, and retention. • Maintain technical documentation, diagrams, and version control via GitHub, Confluence, and Jira.