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TeamDynamix

When everything and everyone works together seamlessly, you can aim higher and get there faster.

Automation Builder

QA Automation EngineerQA Automation EngineerFull TimeRemoteMid LevelTeam 51-200Since 2001H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$100K - $120K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Automation Builder

TeamDynamix

Role Description TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges. - Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools. - Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management. - Translate product specifications and customer requirements into practical, working automation solutions. - Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. - Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps. - Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams. - Contribute to knowledge base content and best practice documentation. - Support implementation and customer success teams with template-related questions and guidance. - Perform thorough testing and quality assurance before template releases. - Maintain and enhance existing templates based on platform updates and evolving best practices. - Troubleshoot and resolve issues reported by customers or internal stakeholders. - Communicate with colleagues, management, and clients in a professional and courteous manner. - Conform with and abide by all company regulations, policies, and procedures. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. - 2+ years of experience in IT, IT service management, or a related technical role. - Hands-on experience with no-code/low-code automation or integration platforms. - Scripting experience with PowerShell, JavaScript, or similar languages. - Highly preferred: - Experience with TeamDynamix iPaaS and/or Conversational AI products. - Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear. - Service desk, systems administration, or frontline IT experience. - Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.). - Exposure to higher education or enterprise IT environments. - Preferred certifications: ITIL Foundation, HDI, or related industry certification. Requirements - Understanding of REST APIs, data structures, and core programming concepts. - Baseline understanding of AI capabilities, strengths, and limitations. - Strong grasp of IT service management concepts and workflows. - Ability to translate business requirements into technical solutions. - Excellent documentation and technical writing skills. - Strong attention to detail and commitment to quality. - Troubleshooting and problem-solving abilities. - Clear, structured communication skills. - Customer empathy and end-user focus. - Preference for iterative, MVP-style solution development. Benefits - Competitive compensation that reflects employees’ skills and contributions. - Comprehensive health insurance plans. - Wellness programs that promote physical and mental well-being. - Traditional and Roth 401(k) savings options with company match. - Remote-first with flexible working hours. - Prioritized work-life balance, with 15 observed days off in addition to PTO. - Family-friendly policies including paid parental leave. - Paid life insurance, short-term, and long-term disability insurance. - Regular acknowledgement of achievements with recognition programs. - Counseling services and resources for personal and professional challenges. - Transparent communication about company goals, strategy, and performance. - Regular feedback sessions and performance reviews. - Anti-bias and anti-harassment training programs. - Trust and autonomy in decision-making within your role. - Work environment that encourages you to be your authentic self. - Flat management structure with approachable leaders who want to hear your feedback. - Backed by two private equity firms that invest in high-growth private companies across North America.

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