• Engineer and maintain security operations platforms (SIEM, EDR, NDR, email, cloud) • Apply a detections-as-code approach • Architect and implement security engineering capabilities • Collaborate with cross-functional teams to embed security controls • Research, evaluate, and operationalize security products and services

Role Description We are hiring someone to build the operational infrastructure of the engineering team from scratch. This is not a project management role. There is no existing playbook, no mature intake process, no capacity framework, no defined utilization targets, and no release process. You will build all of it. Engineering’s primary purpose at TNT Growth is client delivery. The metrics that matter are client targets hit and net revenue retention. Every system you build, every process you design, every framework you implement needs to ladder up to that. If it doesn’t accelerate client outcomes, it doesn’t belong on the roadmap. You will be the operational backbone of the engineering team. You’ll work directly with the Director of Operations, the Technical Director, and engineers to ensure the right work gets done, in the right order, at the right level of investment. You will bring structure, visibility, and accountability to a team that is currently operating reactively. We are not looking for someone who manages tasks. We are looking for someone who builds the system that makes task management unnecessary. What You'll Own - Design and implement a single intake system for all engineering requests. - Triage incoming tickets with enough technical understanding to assess client-critical needs. - Translate client needs into actionable engineering work. - Own the prioritization framework for competing requests. - Assess every incoming client request against the client’s contracted scope of work. - Flag and escalate out-of-scope requests before they consume engineering time. - Partner with GMs and client success to ensure the team builds what clients are paying for. - Track scope compliance over time. - Build and maintain a forward-looking capacity plan. - Own the 30/60/90-day engineering calendar. - Design and run an early warning system for growing backlogs. - Manage sprint execution: standups, sprint planning, retrospectives, velocity tracking. - Design the team’s operating model. - Create SOPs for escalation, handoffs, scope changes, and release coordination. - Coordinate with the Product Designer to ensure alignment before anything goes live. - Own the framework for internal tooling initiatives. - Right-size build decisions based on needs. - Define expected utilization targets for each engineer. - Establish throughput metrics the team aligns on. - Use time-tracking data to build a real picture of engineering hours. - Determine when backlogs should be solved with better planning vs. additional headcount. - Prepare business cases for headcount requests. - Own the communication structure between engineering, ops, client success, growth, and leadership. - Coordinate with GMs to ensure client priorities are translated accurately. Qualifications - MUST have 5+ years in engineering operations, technical program management, or a similar role. - Experience building operational systems from scratch in a team that didn’t have them. - Strong enough technical understanding to triage engineering tickets and assess scope. - Client-centric mindset with the ability to connect work to business justification. - Experience with client engagement models and scope management. - Comfortable with data and metrics to drive decisions. - Experience managing remote, distributed teams across time zones. - AI-literate with an understanding of how AI tools can accelerate workflows. - Direct communicator who surfaces problems early and proposes solutions. Compensation - Salary Range: $30k-$85k (Non-US Only) - Flexible PTO and Paid Holidays

• Monitor, investigate and respond to security events, alerts and incidents across corporate, QA, staging and production environments • Execute vulnerability operations including intake, prioritization, tracking and remediation coordination in an AI-forward environment • Support IAM program through access changes, privileged access controls, access reviews and control validation • Maintain and improve security runbooks, workflows, documentation and operational procedures • Identify operational gaps and recommend practical improvements that strengthen coverage, response and alignment to best practices • Partner with IT, Engineering and business teams to address security issues across internal and customer-facing environments • Manage work in Jira, including ticket updates, prioritization, workflow discipline and backlog execution • Participate in on-call incident response as needed

• Utilizes SIEM/XDR/EDR tools (AlienVault USMA/LevelBlue, LogRhythm, Microsoft Sentinel, Splunk CrowdStrike, etc.) to monitor alerts and security events of client networks and systems. • Identifies, analyzes, and responds to security incidents as they occur. • Collaborates and leverages their cybersecurity knowledge working alongside a team of skilled analysts to address potential threats within a 24x7 SOC. • Crafts escalations to clients for potential threats that include value-added and root cause analysis with recommendations for remediation. • Continually improves cybersecurity and information security expertise. • Performs other related duties as assigned.