Role Description We are hiring someone to build the operational infrastructure of the engineering team from scratch. This is not a project management role. There is no existing playbook, no mature intake process, no capacity framework, no defined utilization targets, and no release process. You will build all of it. Engineering’s primary purpose at TNT Growth is client delivery. The metrics that matter are client targets hit and net revenue retention. Every system you build, every process you design, every framework you implement needs to ladder up to that. If it doesn’t accelerate client outcomes, it doesn’t belong on the roadmap. You will be the operational backbone of the engineering team. You’ll work directly with the Director of Operations, the Technical Director, and engineers to ensure the right work gets done, in the right order, at the right level of investment. You will bring structure, visibility, and accountability to a team that is currently operating reactively. We are not looking for someone who manages tasks. We are looking for someone who builds the system that makes task management unnecessary. What You'll Own - Design and implement a single intake system for all engineering requests. - Triage incoming tickets with enough technical understanding to assess client-critical needs. - Translate client needs into actionable engineering work. - Own the prioritization framework for competing requests. - Assess every incoming client request against the client’s contracted scope of work. - Flag and escalate out-of-scope requests before they consume engineering time. - Partner with GMs and client success to ensure the team builds what clients are paying for. - Track scope compliance over time. - Build and maintain a forward-looking capacity plan. - Own the 30/60/90-day engineering calendar. - Design and run an early warning system for growing backlogs. - Manage sprint execution: standups, sprint planning, retrospectives, velocity tracking. - Design the team’s operating model. - Create SOPs for escalation, handoffs, scope changes, and release coordination. - Coordinate with the Product Designer to ensure alignment before anything goes live. - Own the framework for internal tooling initiatives. - Right-size build decisions based on needs. - Define expected utilization targets for each engineer. - Establish throughput metrics the team aligns on. - Use time-tracking data to build a real picture of engineering hours. - Determine when backlogs should be solved with better planning vs. additional headcount. - Prepare business cases for headcount requests. - Own the communication structure between engineering, ops, client success, growth, and leadership. - Coordinate with GMs to ensure client priorities are translated accurately. Qualifications - MUST have 5+ years in engineering operations, technical program management, or a similar role. - Experience building operational systems from scratch in a team that didn’t have them. - Strong enough technical understanding to triage engineering tickets and assess scope. - Client-centric mindset with the ability to connect work to business justification. - Experience with client engagement models and scope management. - Comfortable with data and metrics to drive decisions. - Experience managing remote, distributed teams across time zones. - AI-literate with an understanding of how AI tools can accelerate workflows. - Direct communicator who surfaces problems early and proposes solutions. Compensation - Salary Range: $30k-$85k (Non-US Only) - Flexible PTO and Paid Holidays

• Monitor, investigate and respond to security events, alerts and incidents across corporate, QA, staging and production environments • Execute vulnerability operations including intake, prioritization, tracking and remediation coordination in an AI-forward environment • Support IAM program through access changes, privileged access controls, access reviews and control validation • Maintain and improve security runbooks, workflows, documentation and operational procedures • Identify operational gaps and recommend practical improvements that strengthen coverage, response and alignment to best practices • Partner with IT, Engineering and business teams to address security issues across internal and customer-facing environments • Manage work in Jira, including ticket updates, prioritization, workflow discipline and backlog execution • Participate in on-call incident response as needed

• Utilizes SIEM/XDR/EDR tools (AlienVault USMA/LevelBlue, LogRhythm, Microsoft Sentinel, Splunk CrowdStrike, etc.) to monitor alerts and security events of client networks and systems. • Identifies, analyzes, and responds to security incidents as they occur. • Collaborates and leverages their cybersecurity knowledge working alongside a team of skilled analysts to address potential threats within a 24x7 SOC. • Crafts escalations to clients for potential threats that include value-added and root cause analysis with recommendations for remediation. • Continually improves cybersecurity and information security expertise. • Performs other related duties as assigned.

Role Description Duties include identifying, defining, configuring, executing and maintaining automation scripts and tools in support of the brand’s information security initiatives. The ideal candidate will have experience with common scripting languages such as Python, PowerShell, Bash, etc. The ideal candidate will be familiar with Security Orchestration Automation and Response Tools such as MSFT Sentinel, Entra ID, Defender, etc. Experience writing information security playbooks is ideal. The candidate will play a major role in our cyber threat hunt automation efforts, including the vetting of new models and procedures to identify and react to anomalous network and/or endpoint behaviors. Regular collaboration with multiple teams such as Endpoint Security and Threat & Vulnerability Management as well as Security Operations peers will be critical to success. Responsibilities - Creates automation playbooks in coordination with organization peers to reduce the number of tedious/manual tasks (freeing up time for other information security tasks). - Administration, configuration, maintenance, and support of the MSFT Sentinel environment. - Creation, evaluation, updating, and maintenance of Information Security Incident Management Playbooks. - Participates in security incident response efforts by, among other things, having an in-depth knowledge of common security exploits, vulnerabilities and countermeasures. - Investigation of Cyber Security threats. - Identifies, creates, and maintains opportunities for threat intelligence automation. Qualifications - Experience automating security functions with a scripting language such as Python, Powershell, etc. - Experience with a Security Orchestration Automation and Response tool such as MSFT Sentinel, Entra ID, Defender, etc. - Hands-on experience with information security tools such as an enterprise SIEM solution, IDS/IPS, endpoint security solutions, email/web security gateways, and other security detection/mitigation devices. - Experience with host-based and/or network-based forensics tools and techniques. - A curious mindset with attention to detail. - Experience with multiple operating systems to include Windows, Mac OS, and Unix/Linux. - Demonstrate the ability to provide written and verbal communications to management to address real-time issues and incidents, including writing formal incident reports and assisting with intelligence reports. - Advanced problem-solving skills, ability to develop effective long-term solutions to complex problems. - At least one certification within the Information Security, Information Assurance or Cybersecurity field such as GIAC, OWASP, ISC2, or similar. - Threat Hunting Experience. - Regular Expression (regex) experience. Requirements - It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. - Changes to work location arrangements are subject to managerial approval and business needs. Benefits - The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance. - Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. - For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.