• Own and drive the definition of all service requirements across products, features, and programs • Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness • Own and manage the service design lifecycle, from concept through validation, launch, and operational handover • Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes • Provide reliable cost models and delivery estimates to support sales, quoting, and business planning • Lead and coordinate service design initiatives and projects, including planning and prioritization, resource alignment, and stakeholder management • Ensure effective transition to operations, including validation, documentation, and knowledge transfer • Drive standardization of service packages and deployment models across regions • Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Role Description As a member of the Swissport’s Training, Learning, and Development (TLD) team, the Regional Training Manager is responsible for driving training compliance, quality assurance, and trainer development for designated region which includes all Fueling stations/locations in the NOAM region. The Regional Training Manager is designed to equip Swissport Trainers with the competence and confidence to perform their designated functions and align with Swissport’s core values – Show You Care, Do the Right Things, and Win as a Team. Leading a team of Station and Travel Trainers, this role will focus on using the most effective and efficient training solutions to meet operational business demands. This role will have direct oversight of both implementation and maintenance of the learning programs for their designated area. Serving as a learning expert, this role will qualify learning needs; collaborate with business partners and team on learning solutions; collaborate with L&D team to design & delivery solutions, while providing business partners with status updates. Supporting the implementation of crucial learning programs will grow our leaders, hone the technical skills of our associates, and position our workforce for a successful future at Swissport. Employee may also be responsible for performing other job duties occasionally as assigned. Responsibilities - Implement & maintain the appropriate training standards and principles across designated area to maximize consistency & results. - Ensure training compliance and accuracy of all training files (paper & electronic). - Partner with station stakeholders (GM, HR, Operations, etc.) to ensure a smooth initial and recurrent training experience for all employees. - Provide day-to-day leadership and management to Station Trainers within designated area, mirroring the mission and core values of the company. - Deliver on all KPI’s, through effective planning, by supporting and coaching individuals in order to meet the business targets. - Effectively manage and communicate station training schedules to maximize trainer efficiency and increase trainee competence. - Provide a consistent and comprehensive onboarding experience to all new Trainers. - Deliver virtual instructor led training (VILT) sessions for Swissport technical (Technical Training) and professional development topics (Non-Technical Training). - Deliver Train the Trainer sessions to certify training resources enabling training at station level. - Perform training operation observations. - Conduct Swissport Training Quality Surveys, Training Administration Quality Reviews, and Station Trainer Quality Reviews. - Provide training design and development team with regular feedback to improve training experience. - Maintain regular and effective communication and strong working relationships with line of business leader, General Managers (GMs), Human Resources Shared Service Center (HRSSC), Quality, Health, Safety, & Environment (QHSE), & Finance. - Actively engage in regular TLD touch points (weekly, bi-weekly, and monthly community touch points). - Partner with TLD counterparts to support deployment of learning programs. - Provide business partners with regular program updates. - Provide direction to and oversight of Training Field Services Team for designated region. - Set, cascade, and monitor business goals, creating relevance and accountability. - Create & implement development plans for all designated team members. - Conduct regular performance reviews (3-4 touch points per year). - Promote continuous improvement within circle of influence. - Share best practice and use adult learning principles. - Create a culture of teamwork and collaboration amongst team and business partners. - Ensure the Swissport Training Field Services function achieves its agreed performance objectives by actively contributing to initiatives that deliver improvements to the quality, effectiveness and efficiency of training in the organization. - Perform other related duties as assigned. Qualifications - Bachelor’s Degree in Learning & Development disciplines preferred. - 3+ years’ work experience leading teams in a matrixed organization. - 3+ years’ work experience delivering learning solutions. - Flexible to work off shifts & weekend as needed. - Ability to travel up to 50% of the time, sometimes on short notice. Requirements - Demonstrated experience using adult learning principles to deliver learning programs. - Demonstrated experience leading, coaching and developing diverse teams of managers and associates. - Strong facilitation skills, demonstrated using both VILT & ILT modes of delivery. - Strong communication skills, both written & verbal. - Strong organizational, leadership, and communication skills. - Experience delivering technical, non-technical, & company culture training. - Demonstrated ability to prioritize, handle interruptions, and manage competing priorities to successfully meet daily / weekly goals. - Experience managing with influence and not authority. - Ability to work in a matrixed team environment to accomplish common goals. - Manages performance of self and team by setting stretched but achievable performance goals. - Thinks strategically but acts tactically to meet business demands. - Makes decisions by analyzing situations, developing and implementing solutions. - Drives alignment among stakeholders to achieve business objectives. - Manages time and resources to meet deliverables. - Communicates effectively and efficiently. - Manage multiple priorities without sacrificing quality. Benefits - Competitive pay. - Paid training. - Group benefit. - Free parking. - Uniform provided.

• Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives • Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs • Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation • Develop and deliver practical implementation tools, including startup playbooks, compliance guidance, donor engagement strategies and resources • Translate federal policy and emerging guidance into clear, actionable steps for SGOs and partners • Support YesF’s engagement with federal agencies by helping translate implementation insights into feedback and recommendations that promote a clear, workable regulatory environment for SGOs • Manage timelines and deliverables across multiple implementation engagements • Support coordination with national partners and stakeholders to share learning and strengthen implementation approaches • Draft high-quality memos, briefings and external deliverables to support strategy and communication

Role Description We are looking for a working student to join Academy Operations and work directly with our Senior Operations Manager. You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. - Apply a user-centric approach in the real world in a fast-paced, entrepreneurial work environment. - Develop critical thinking, project management skills, and the ability to evaluate and make adjustments to improve project results. - Learn to work in a remote, objective-oriented environment. - Develop tactical customer-centric skills with on-the-job training. - Take our "intro to tech sales course" for free. - Trainer relationships: serving as the first point of contact, answering questions and resolving issues. - Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. - Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. - New Trainer onboarding. - Co-delivering selected trainings once you have completed your ramp-up. Qualifications - Currently a student. - Business, International Relations, Occupational Therapy, and Education are natural fits, but we don't care what you studied as long as you're interested in learning. - Hungry to learn and curious to grow. - Passionate about people. - Sense of ownership. - Excellent communication skills: You can communicate clearly and professionally in both English and German. - Organisational accuracy is your mantra. - Available for min. 12 months, preferably more. - Are genuinely fluent with AI tools. - Are comfortable working across tools such as Notion, Airtable, and Slack. - Maintain a calm, constructive tone when situations become difficult. - Approach operations as a craft you want to develop, not as a temporary role. Benefits - Take our course for free. - Work from anywhere. - Focused on objectives. - Mentorship. Company Description Hyrise was founded in 2020 with a clear purpose: to empower people to pursue a career they love. As of today, we recruit and train the next generation of sales talent at top tech companies. - For individuals: We provide the opportunity to launch rewarding sales careers at top tech companies. Our program is free and no previous experience is necessary. - For companies: We help tech companies build world-class sales teams. Through Hyrise, companies can hire new talent, train their existing team, or both. - We have been recognized as the top tech sales training program in 2022 by Coursereport. - We are a mission-driven team, 100% remote and funded by reputable business angels. - Our latest big step was our appearance on the startup show Die Höhle der Löwen 🦁. - Take care of yourself. - Curious to grow. - Love people and their stories. - Own the outcome.