Role Description Provide proactive Employee Relations Leadership to North America field locations for all business lines in assigned territories. Maintain effective relationships with business partners in order to drive business results through dynamic and positive workforce experience strategies. Proactively identify, develop, and implement tools, resources, and solutions that help shape a positive employee experience. Ensure consistent practices and decision making in employee relations within North America in order to mitigate risk and promote a strong, ethical and motivating environment. What You’ll Do - Identifies and recommends strategies to address current and future Employee Relations and retention needs. - Participates in projects to develop workforce experience best practices and propose new/modified programs and policies to better organizational needs. - Manages and reports on identified metrics that support company proactive employee relations strategies. (Time Spent 10%) - Provide Employee Relations leadership by ensuring compliance to company policies and practices and federal, state and local laws; respond to field inquiries and direct resources that can assist or accelerate issue resolution. - Provide direct reactive ER support through case managers when appropriate. - Assure appropriate departments are involved and apprised as necessary, such as Global Investigations, Global Risk & Safety and senior leadership. - Stay current on strike actions, labor/culture issues, and the potential outreach to sympathizers. - Maintain visibility with petition filings, labor organizing activities and political movement that has the potential to impact Iron Mountain’s labor strategy and landscape. (Time Spent 35%) - Conduct complex investigations and mitigate risk by ensuring compliance with EEOC, DOL and NLRB policies. (Time Spent 5%) - Conduct formal (ERL Class Series, Performance Management) and informal (Change Management, Conducting Difficult Conversations) training for front line leaders. - Serve as advocate and advisor for front line supervisors and managers. (Time Spent 10%) - Serve as ER hourly employee “advocate” through proactive (Roundtable Facilitation, Transportation Ride Alongs, etc.) and reactive (Dispute Resolution, Open Door, Ethics Hotline) behaviors. - Drive resolution of all open issues in a timely and professional manner. (Time Spent 10%) - Champions Company, Area and Territory initiatives by business line. - Function as a liaison between the business and Employee/Labor Relations team to foster partnership in support of the business. - Work with HR leadership to develop communications and deliver compelling, honest talk tracks that inspire and motivate employees. (Time Spent 10%) - Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies, including culture initiatives, annual talent calibrations, etc., that advance organizational and employee growth. (Time Spent 10%) - Work in partnership with Labor Relations team on both proactive and reactive Employee Relations strategies as needed including Business Continuity Planning strategy and partnering with Global Safety & Risk. (Time Spent 10%) Qualifications - Demonstrates a minimum of 5-8 years of HR and/or Employee Relations experience. - Possesses broad knowledge of all internal HR programs and services. - Ability to understand and interpret state and federal laws associated with employee relations, including, but not limited to, FMLA, ADA and NLRB and EEOC case ruling. - Ability to communicate and present effectively to all levels of the organization, in particular front line leadership and non-exempt employee groups. - Has a strong sense of urgency in both solving problems and defining problem solutions to mitigate future risk and issue recurrence. - Proven skills in Google Suite products to include, Google Docs, Google Sheets, and Google Slides. - Possesses basic understanding of the business units and financials; candidates must be able to read a P & L and understand the key measures of success for assigned business units. - Trusted advisor and advocate; provides strong direction when resolving issues and delivering positive and proactive ER strategies. - Thinks at all levels (exempt and non-exempt) when resolving issues; provides consistent, realistic and empathetic communication that is understood and acknowledged by business leaders and hourly staff. - Ability to be seen as a trusted advisor and subject matter expert by hourly and exempt territory leadership by building relationships with leaders and instilling confidence through exceptional performance. Benefits - Competitive compensation and benefits aligned with your experience. - Paid time off and holidays to support a healthy work-life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth to help you reach your career goals.