• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. • Review, investigate, and document 1st party property contents under close supervision. • Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). • Determine and apply coverage for building damages per policy terms. • Establish accurate scope of damages for contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. • Provide timely and professional communication to customers, claimants, and internal stakeholders. • Maintain accurate records of claim activity in claim management systems. • Demonstrate openness to continuous learning, particularly in AI and digital transformation. • Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. • Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job. • Participate in our Catastrophe Response Program, which could include deployment to assist our customers in other states. • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). • Perform other duties as assigned.

• Design and ship features end-to-end across the content workbench—Angular front-end through PHP/Symfony and Go back-end services, against MySQL—taking ownership from spec to production • Build and maintain ingestion and conversion pipelines for the content formats Epic relies on—ePUB, PDF, XML, ONIX, and related—transforming embedded data into application-ready output • Build and operate operator review and correction surfaces for pre-aligned audio/text assets—high-density tooling for verifying, editing, and exporting synchronized multi-format content • Optimize the PHP 8.x API and supporting services to handle high-volume file transfers and background processing for large media assets (100MB+) • Lead the development of the interactive Angular UI for the content workbench—high-density operator tooling, coordinate-based interactions over media (e.g., word boxes over book pages), and reactive state management with RxJS / NgRx • Make sound technical decisions on architecture, data modeling, API design, and state management; document trade-offs and align stakeholders before significant choices land in code • Drive code quality through thorough code reviews, raising standards on testing, readability, and maintainability across both front-end and back-end codebases • Mentor mid-level and junior engineers—pair on hard problems, give actionable code-review feedback, and help them grow into larger pieces of work • Identify and resolve architectural bottlenecks in the content pipeline; reduce manual intervention where automation and better tooling can help • Lead and contribute to technical design reviews, RFCs, and architecture discussions, grounded in data and prototypes • Partner cross-functionally with content operations, editorial, product, and platform teams on features that span team boundaries • Leverage AI-assisted development tools to accelerate delivery, applying the same review and quality bar to generated code as to anything else, and exercising judgment about where they help and where they don't • Participate in production support of the content tooling, lead investigations, write up post-mortems, and follow through on systemic fixes

• Own the strategy, operating model, and roadmap for Lime's city-facing narrative capability • Manage a six-person team that spans policy analysis, content and narrative development, and design • Define the function's operating rhythm, measurement framework, and stakeholder engagement model • Track emerging regulatory themes, competitive positioning shifts, and city concerns • Manage and evolve the city-facing content library • Monitor and interpret regulatory, competitive, and market trends • Build a cross-functional content community of practice • Partner with City Solutions, Pricing, Hardware, Software, and other cross-functional teams

• Create high-quality, original content in various formats, including videos and social media updates. • Contribute to ESPN's branding and style guide to maximize the impact of the content generated. • Analyze and solve a range of problems with moderate guidance and direction. • Ensure meticulous editing, proofreading, and quality control of all content. • Generate new ideas for building account engagement and growth. • Follow ESPN Deportes standards of practice including an adherence to news and reporting guidelines. • Utilize social / video data regularly to inform content decisions. • Adapt to evolving industry trends and content formats. • Collaborate with internal teams to deliver innovative and efficient content (video) solutions.