Travelers

• Responsible for product quality and performance for a specific team of Outside Property claim professionals. • Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. • Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. • Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. • Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. • Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth. • Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance. • Conduct in-depth agency diagnostics to assess performance and identify growth opportunities. • Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual). • Prospect, onboard and set performance goals for new agencies, while providing training and support. • May pre-qualify accounts as needed. • Influence agency partners through effective communication and negotiation skills. • Collaborate with internal teams, such as, Product and Underwriting to ensure alignment of sales strategies with business objectives. • Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines. • May identify book transfer opportunities. • Develop knowledge of competitor products and capabilities and local market trends. • Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process. • Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools. • Perform other duties as assigned.

• Develop, influence, and implement advanced sales strategies to expand and manage a high-value portfolio of business, with the objective of driving profitable growth. • Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance. • Conduct comprehensive agency diagnostics to assess performance and identify strategic growth opportunities. • Facilitate high-level agency appointments and build long-term relationships through office visits (both in-person and virtual). • Prospect, onboard and set performance goals for new agencies, while providing training and support. • May pre-qualify accounts as needed. • Influence key agency partners through exceptional communication and negotiation skills. • Collaborate with internal teams, such as, Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives. • Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by initiating cross-functional meetings. • Identify book transfer opportunities. • Maintain extensive knowledge of competitor products and capabilities and local market trends and understands impact of state regulatory environment on agency business. • Responsible for facilitating workshops and actively leading point of sale presentations for both internal and external audiences. • Participate in and may lead team, cross team and/or cross business related projects. • May provide training, coaching and mentoring to Associate Sales Executives and Sales Executives or manage staff on a limited basis. • Utilize sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio. • Leverage thorough knowledge of Travelers' systems and platforms to support the sales process. • Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools. • Perform other duties as assigned.

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management. • Evaluate how a company identifies and manages their inherent risk factors. • Differentiate the account from others in similar classes of business. • Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers. • Travel to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography. • Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business. • Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team. • Complete all lines risk assessment evaluations for multiple/diverse businesses with high complexity such as manufacturing, large warehouse operations including challenging property, products liability exposures with potential for the most severe losses, largest multi-location companies, and largest fleet exposures and generally business with the most significant exposures. • Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations. • Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses. • Identify uncontrolled exposures to influence the customer to make improvements and take corrective actions to mitigate the potential for loss. • Provide solutions to assist the customer in risk mitigation through the use of our extensive span of resources. • Stay current with technical subject matters, regulatory environment and emerging issues. • Subject matter expert in specialty area(s) (in such disciplines as Fleet, Sprinkler Contractor, Inland Marine, Industrial Hygiene, Human Factors & Ergonomics) to support the broader team to conduct "Level of Expertise" consults. • Create a valued customer experience through each assessment and service encounter. • Ability to maintain core Sr. RCC responsibilities while taking on higher level project work that impacts the RC organization or Travelers enterprise. • Perform other duties as assigned.

Title: Outside Property Claim Associate Location: Provo United States Job Description: Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1 What Is the Opportunity? This position services Insureds/Agents in and around Salt Lake City, UT. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? - Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. - Review, investigate, and document 1st party property claims under close supervision. - Gather information from policyholders, claimants, witnesses, and third-party providers. - Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. - Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Provide timely and professional communication to customers, claimants, and internal stakeholders. - Maintain accurate records of claim activity in claim management systems. - Demonstrate openness to continuous learning, particularly in AI and digital transformation. - Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. - In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. - This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. - This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Previous internship or work experience in customer service or insurance. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and prioritize effectively. - Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. - Ability to exercise sound judgement and make effective decisions. - Strong verbal and written communication skills with the ability to convey information clearly and professionally. - Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations. What is a Must Have? - High School Diploma or GED and one year of customer service experience OR Bachelor's Degree. - Valid driver's license. What Is in It for You? - Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

• Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts. • Learns how to deliver first call resolution to make it easy for the customer. • Learns how to respond to customer/agent requests for quotes or changes to existing policies. • Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance. • Learn how to ensure current and complete documentation of all account notes. • Assist customers with simple intent calls. • Accurately enter and update policy information into the various processing systems and handle phone inquiries. • Develop and foster Agent/Company Relationships. • Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. • Perform other duties as assigned.

Title: Property Associate Claim Representative Locations: MD - Baltimore MD - Upper Marlboro MD - Bowie MD - Laurel Work Type: Remote, Full Time Job ID: 50503 Job Description: Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1 What Is the Opportunity? LOCATION REQUIREMENT: This field position services Insureds/Agents in the Prince George County, MD area. The selected candidate must reside in the assigned territory. Ideal locations include Upper Marlboro, Bowie, Laurel, MD. *You will be issued a company vehicle for this position.* Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? - Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. - Review, investigate, and document 1st party property claims under close supervision. - Gather information from policyholders, claimants, witnesses, and third-party providers. - Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. - Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Provide timely and professional communication to customers, claimants, and internal stakeholders. - Maintain accurate records of claim activity in claim management systems. - Demonstrate openness to continuous learning, particularly in AI and digital transformation. - Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. - In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. - This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. - This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Previous internship or work experience in customer service or insurance. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and prioritize effectively. - Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. - Ability to exercise sound judgement and make effective decisions. - Strong verbal and written communication skills with the ability to convey information clearly and professionally. - Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations. What is a Must Have? - High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree. - Valid driver's license. What Is in It for You? - Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks. • Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals. • Deliver efforts both independently and by leading other team members. • Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents. • Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business. • Provide technical guidance and mentorship while fostering a team environment. • Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts. • Seek opportunities to expand technical knowledge and capabilities. • Perform other duties as assigned.

Title: Outside Property Claim Representative Associate Location: San Jose, San Mateo, Fremont, Oakland, San Francisco, Berkeley, Walnut Creek, Concord, Hayward, Santa Clara, San Rafael, Sunnyvale, Palo Alto, Richmond Full time Job Description: Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1 What Is the Opportunity? LOCATION REQUIREMENT: This position services Insureds/Agents in greater Bay Area. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include San Jose, San Mateo, Fremont, Oakland, San Francisco, Berkeley, Walnut Creek, Concord, Hayward, Santa Clara, San Rafael, Sunnyvale, Palo Alto, Richmond, and the surrounding areas. Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? - Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. - Review, investigate, and document 1st party property claims under close supervision. - Gather information from policyholders, claimants, witnesses, and third-party providers. - Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. - Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Provide timely and professional communication to customers, claimants, and internal stakeholders. - Maintain accurate records of claim activity in claim management systems. - Demonstrate openness to continuous learning, particularly in AI and digital transformation. - Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. - In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. - This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. - This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. - Perform other duties as assigned. - What Will Our Ideal Candidate Have? - Previous internship or work experience in customer service or insurance. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and prioritize effectively. - Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. - Ability to exercise sound judgement and make effective decisions. - Strong verbal and written communication skills with the ability to convey information clearly and professionally. - Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations. What is a Must Have? - High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree. - Valid driver's license. What Is in It for You? - Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Title: Senior Workers' Compensation Claim Representative Location: CA - Diamond Bar CA - Irvine Full time Hybrid Job Description: Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $70,400.00 - $116,200.00 What Is the Opportunity? This role is eligible for a sign-on bonus. This position is eligible for a hybrid schedule. Employees may work up to 2 days per week at their primary residence. This position will office out of the Diamond Bar or Irvine locations. Under general supervision, manage Workers' Compensation claims with lost time to conclusion and negotiate settlements where appropriate to resolve claims. Coordinate medical and indemnity position of the claim with a Medical Case Manager. Independently handles assigned claims of low to moderate complexity where Wage loss and the expectation is a return to work to modified or full duty or obtain MMI with no RTW. There are no litigated issues or minor to moderate litigated issues. The claim may involve minor sprains/ minor to moderate surgery. The Injured worker is working modified duty and receiving ongoing medical treatment. The injured worker has returned to work, reached Maximum Medical Improvement (MMI) and is receiving PPD benefits. File will close as soon as the PPD is paid out. Independently handles all assigned claims up to and including most complex where Injured worker (IW) remains out of work and unlikely to return to position. Employer is unable to accommodate the restrictions. The claim involves moderate to complex litigation issues IW has returned to work, reached Maximum Medical Improvement (MMI), and has PPD. File litigated to dispute the permanency rating and/or causality. IW has been released to work with permanent restrictions and job is no longer available. IW is receiving Vocational Rehabilitation. Claims that have been reopened for additional medical treatment on more complex files. Injuries may involve one or multiple back, shoulder or knee surgeries, knee replacements, claims involving moderate to complex offsets, permanent restrictions and/or fatalities. Claims on which a settlement should be considered. What Will You Do? - Conduct investigations, including, but not limited to assessing policy coverage, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability. - Establish and update reserves to reflect claim exposure and document rationale. Identify and set actuarial reserves. Apply knowledge to determine causal relatedness of medical conditions. - Manage files with an emphasis on file quality (including timely contact and proper documentation and proactive resolution of outstanding issues). Achieve a positive end result by returning injured party to work and coordinating the appropriate medical treatment in collaboration with internal nurse resources where appropriate. - Develop strategies to manage losses involving issues of statutory benefit entitlement, medical diagnoses, Medicare Set Aside to achieve resolution through the best possible outcome. Work in collaboration with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities, (i.e. return to work, structured settlement, and discontinuation of benefits through litigation). - Develop strategies to manage losses involving issues of statutory benefit entitlement, medical diagnoses, Medicare Set Aside to achieve resolution through the best possible outcome - Collaborate with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services into the overall claim strategy. - Prepare necessary letters and state filings within statutory limits. Pursue all offset opportunities, including apportionment, contribution and subrogation. - Evaluate claims for potential fraud. Proactively manage inventory with documented plans of action to ensure timely and appropriate file closing or reassignment. - Proactively manage moderate to complex litigation to drive files to an optimal outcome, including resolution of benefits. Understand and apply Medicare Set Asides and allocations. - Negotiate settlement of claims within designated authority. May use structured settlement/annuity as appropriate for the jurisdiction. Apply deep technical expertise to assist in the resolution of highly complex claims. Mentor other Claim Professionals - Participate in Telephonic and/or onsite File Reviews. Respond to inquiries – verbal and written. Keep injured worker apprised of claim status - Act as technical resource to others. - Participate in Telephonic and/or onsite File Reviews. Respond to inquiries – verbal and written. Keep injured worker apprised of claim status. Act as technical resource to others. Engage specialty resources as needed. - Performs other assigned duties which may include: Applies deep technical/subject matter expertise to assist in the resolution of complex claims. Acts as an independent mentor to other Claim Professionals. May be dedicated to and apply skills necessary to manage special account relationships (sensitive or complex). May primarily manage a specialized inventory of Workers’ Compensation claims. - Acts as an independent mentor to other Claim Professionals Applies deep technical/subject matter expertise to assist in the resolution of complex claims - Acts as an independent mentor to other Claim Professionals - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - Maintain Continuing Education requirements as required. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Education/Course of Study: Work Experience: - Analytical Thinking: Identifies current or future problems or opportunities; analyzes, synthesizes and compares information to understand issues; identifies cause/effect relationships; and explores alternative solutions that support sound decision-making. - Communication: Expresses, summarizes and records thoughts clearly and concisely orally and in writing by applying proper content, format, sentence structure, grammar, language and terminology. - Ability to effectively present file resolution to internal and/or external stakeholders. - Negotiation: Advanced evaluation, negotiation and case resolution skills. - Ability to understand alternatives, influence stakeholders and reach a fair agreement through discussion and compromise. - General Insurance Contract Knowledge: Interprets policies and contracts, applies loss facts to policy conditions, and determines whether or not a loss comes within the scope of the insurance contract. - Principles of Investigation: Intermediate investigative skills including the ability to take statements. - Follows a logical sequence of inquiry with a goal of arriving at an accurate reconstruction of events related to the loss. - Value Determination: Advanced ability to determine liability and assigns a dollar value based on damages claimed and estimates, sets and readjusts reserves. - Settlement Techniques: Advanced ability to assess how a claim will be settled, when and when not to make an offer, and what should be included in the settlement offer package. - Legal Knowledge: Thorough knowledge, understanding and application of state, federal and regulatory laws and statutes, rules of evidence, chain of custody, trial preparation and discovery, court proceedings, and other rules and regulations applicable to the insurance industry. - Medical knowledge: Intermediate knowledge of the nature and extent of injuries, periods of disability, and treatment needed. - WC Technical: - Advanced ability to demonstrate understanding of WC Products and ability to apply available resources and technology to resolve claims. - Demonstrate a clear understanding and ability to work within jurisdictional parameters within their assigned state. - Advanced knowledge, understanding and application of state, federal and regulatory laws and statutes, rules of evidence, chain of custody, trial preparation and discovery, court proceedings, and other rules and regulations applicable to the insurance industry. - Customer Service: - Advanced ability to build and maintain productive relationships with our insureds and deliver results with optimal outcomes. - Teamwork: - Advanced ability to work together in situations when actions are interdependent and a team is mutually responsible to produce a result. - Planning & Organizing: - Advanced ability to establish a plan/course of action and contingencies for self or others to meet current or future goals. What is a Must Have? - High school diploma or equivalent. - 2 years Workers Compensation claim handling experience. What Is in It for You? - Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.