Role Description The Field Services Project Manager is responsible for actively working with and assisting Senior Project Managers with the planning, coordination, and execution of projects within our organization. This role works closely with various departments to ensure that projects are completed on time, within budget, and meet high quality standards. This position is based at a remote or home location. Key Responsibilities - Assist in the development of project plans, timelines, and budgets. - Coordinate resources, equipment, and information needed for projects. - Monitor project progress and track project performance and milestones. - Prepare reports and proactively and regularly communicate project status to stakeholders. - Identify and resolve issues and risks that may impact project delivery. - Ensure adherence to project scope and objectives. - Collaborate with team members to achieve project goals. - Support senior project managers in day-to-day project management tasks. - Perform other duties as assigned by Sr. Project Managers and direct Manager. Qualifications - Bachelor’s degree in Business Administration, Management, Engineering, or a related field preferred. - Strong organizational and time management skills. - Excellent verbal and written communication abilities. - Ability to work effectively in a fast-paced environment. - Proficiency in project management software tools is a plus. - Prior internship or work experience in project management is preferred but not required. - Project planning and scheduling. - Budgeting and financial management. - Risk management and problem-solving. - Customer relationship management. - Excellent interpersonal and customer service skills. Requirements - The salary range for this role is $90,000 - $120,000 per year, based on location, experience, and qualifications. Benefits - Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

• Provide technical and administrative support as well as training to colleagues and/or to higher hierarchy levels • Manage all types of projects • Control productivity of projects: time/product ratio • Control productivity of team members • Manage deadlines and expectations • Control and assure quality of work • Assist the team assigned to the project • Assist the project manager with communications with the client • Assist the team with discussions between the different project participants • Take full responsibility of the project/s and lead with autonomy

Role Description We are looking for a highly skilled Deputy Program Manager to lead our Business Operations Services Center, which operates on the CXone and ServiceNow platforms, supported by tools like JIRA and Confluence. This role is pivotal in managing stakeholder relationships, fostering a growth mindset, and driving continuous innovation to deliver exceptional customer experiences. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Service Level Agreements (SLAs) and driving the program forward through strategic insight and proactive management. Qualifications - Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. - Proven track record in leading teams to meet and exceed SLAs. - Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. - Experience with continuous improvement methodologies and a commitment to driving process optimization. - Proficiency in using project management and collaboration tools like JIRA and Confluence. - A thought leader who can inspire teams and lead by example. - Adaptable and resourceful, with a proactive approach to problem-solving. - Strong analytical and decision-making skills, with an ability to handle multiple priorities effectively. Requirements - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s degree in business, management, information systems, or related field. MBA or equivalent is a plus. - Minimum of 7 years in project/program management or operations, preferably within a business operations service center environment. Experience with CXone, ServiceNow, JIRA, and Confluence is highly desired. Responsibilities - Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, acting as the primary point of contact for the Business Operations Services Center. Translate their needs into actionable program goals and deliverables, ensuring alignment with the organization’s strategic objectives. - Continuous Innovation: Promote a culture of continuous improvement, leveraging CXone, ServiceNow, JIRA, and Confluence to enhance operational efficiency and customer satisfaction. Drive innovation through emerging tools and technologies, such as conversational AI, automated quality assurance, and real-time dashboards. - Growth Mindset and Thought Leadership: Serve as a thought leader within the organization, proactively identifying and implementing best practices to support operational competence. Encourage a growth mindset across the team, fostering a collaborative and learning-oriented environment. - SLAs and Performance Management: Ensure the Business Operations Services Center consistently meets and exceeds SLAs. Utilize data-driven insights to optimize processes, address performance gaps, and set benchmarks for excellence. Implement scorecards and performance tracking metrics to maintain high standards in service delivery. - Program Execution and Project Management: Lead cross-functional initiatives, coordinating between technical and business teams to deliver seamless operations. Use tools like JIRA and Confluence to manage project timelines, track progress, and document key outcomes. Oversee the transition plan, including defining milestones, setting timelines, and ensuring readiness for all program phases. - Strategic Road Mapping: Develop a roadmap that aligns with the company’s goals, focusing on scalable solutions that meet both short-term operational needs and long-term strategic vision. Regularly review and refine the roadmap to incorporate feedback, new technology trends, and evolving business requirements. - Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career as we grow.

Role Description We are seeking an exceptional Project Manager to join our Project Management Office and lead the successful delivery of complex, high-impact technology projects. This role demands a results-oriented professional with strong command over cost and budget management, delivery excellence, and a proven track record of driving outcomes in fast-paced, high-stakes environments. You will serve as Project Manager for select large-scale client engagements, taking full ownership of end-to-end Project including financials, timelines, deliverables and outcomes. Beyond execution, you will contribute in scaling processes and enabling organizational growth through disciplined execution and strategic stakeholder engagement. Hands-on experience in AI and Data Engineering projects is highly valued and will position you as a strategic asset to our advanced technology initiatives. Key Responsibilities - Delivery & Financial Management - Own end-to-end delivery of complex technical projects spanning Azure cloud, data platforms, AI solutions, and enterprise integration initiatives. - Develop and manage comprehensive delivery plans, including detailed budgets, resource allocation, timelines, and financial forecasts. - Drive cost-effective delivery outcomes by optimizing resource utilization, identifying cost-saving opportunities, and maintaining strict budget adherence. - Conduct regular budget reviews with stakeholders, providing clear financial reporting, variance analysis, and actionable insights. - Proactively manage risk, scope, and change with particular focus on financial implications and delivery impact. - Manage change requests with strict adherence to financial impact assessment and approval protocols, ensuring all variations are properly documented and authorized. - Stakeholder & Client Management - Work closely with clients, internal consulting teams, and Microsoft to ensure project success and client satisfaction. - Manage multi-stakeholder engagements across technical and business domains, navigating ambiguity and organizational change. - Communicate confidently and effectively with engineers, business users, and C-level stakeholders. - Build and maintain strong client relationships while managing expectations around scope, budget, and delivery timelines. - Team Leadership & Capability Building - Lead and mentor Agile delivery squads, fostering high-performance team culture. - Influence and evolve internal delivery frameworks, methodologies, and best practices. - Contribute to the internal PMO capability uplift through development of templates, processes, and delivery standards. - Share knowledge and lessons learned to strengthen organizational project delivery maturity. Qualifications - 5+ years’ experience delivering technical projects in consulting (Microsoft, Databricks, AWS etc). - Strong understanding of both Agile and Waterfall/hybrid delivery frameworks with demonstrated ability to apply the right approach for each context. - Proven track record of delivering projects on time and within budget in fast-paced, dynamic environments and can build structure quickly and adapt plans in fast-paced environments. - Comfortable managing scope, change and risk in high-value, multi-party projects. - Communicate confidently with engineers, business users, and C-level stakeholders. - Looking to make a real impact inside a high-performance, growth-minded firm. Core Competencies - Financial acumen: Demonstrated ability to build, manage, and report on project budgets with accuracy and transparency. - Delivery excellence: Can build project structure quickly and adapt plans in response to changing requirements or constraints. - Risk & change management: Comfortable managing scope, change, and risk in high-value, multi-party projects with competing priorities. - Stakeholder management: Excellent communication and influencing skills across all organizational levels, from technical teams to executive leadership. - Problem-solving: Ability to navigate ambiguity, remove blockers, and find pragmatic solutions to complex delivery challenges. What We’re Looking For - A delivery-focused professional who takes ownership of outcomes, not just outputs. - Someone who understands that budget management is as critical as technical delivery. - A structured thinker who can balance planning rigor with adaptive flexibility. - A natural communicator who can translate technical complexity into business value. - A collaborative leader who elevates team capability while driving results. - Someone looking to make a real impact inside a high-performance, growth-minded consulting firm. Benefits - Access to hybrid work arrangements, an Employee Assistance Program, and an individualised gym and wellbeing program. - Work from anywhere for up to 6 weeks per year. - Additional paid leave for certifications and exams, with Agile-sponsored training programs for Microsoft and Databricks certifications. - Enjoy regular team meetups, including state-based gatherings and an annual all-company event. - Receive an allowance for your home office setup and a 2-year equipment incentive. - Access novated leasing services for tax-effective car purchases. - Expand your skills with access to our digital library and learning platforms. - Opportunity to work with some of the best developers in the business including one on one mentoring with senior consultants. Ready to Lead with Us? If you’re passionate about analytics, consulting, and community engagement, we’d love to hear from you. Apply now to join Agile Insights and take your career to the next level! No Agencies – No overseas applications – Must be in Australia and have full work rights.