Role Description We are looking for a highly skilled Deputy Program Manager to lead our Business Operations Services Center, which operates on the CXone and ServiceNow platforms, supported by tools like JIRA and Confluence. This role is pivotal in managing stakeholder relationships, fostering a growth mindset, and driving continuous innovation to deliver exceptional customer experiences. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Service Level Agreements (SLAs) and driving the program forward through strategic insight and proactive management. Qualifications - Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. - Proven track record in leading teams to meet and exceed SLAs. - Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. - Experience with continuous improvement methodologies and a commitment to driving process optimization. - Proficiency in using project management and collaboration tools like JIRA and Confluence. - A thought leader who can inspire teams and lead by example. - Adaptable and resourceful, with a proactive approach to problem-solving. - Strong analytical and decision-making skills, with an ability to handle multiple priorities effectively. Requirements - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s degree in business, management, information systems, or related field. MBA or equivalent is a plus. - Minimum of 7 years in project/program management or operations, preferably within a business operations service center environment. Experience with CXone, ServiceNow, JIRA, and Confluence is highly desired. Responsibilities - Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, acting as the primary point of contact for the Business Operations Services Center. Translate their needs into actionable program goals and deliverables, ensuring alignment with the organization’s strategic objectives. - Continuous Innovation: Promote a culture of continuous improvement, leveraging CXone, ServiceNow, JIRA, and Confluence to enhance operational efficiency and customer satisfaction. Drive innovation through emerging tools and technologies, such as conversational AI, automated quality assurance, and real-time dashboards. - Growth Mindset and Thought Leadership: Serve as a thought leader within the organization, proactively identifying and implementing best practices to support operational competence. Encourage a growth mindset across the team, fostering a collaborative and learning-oriented environment. - SLAs and Performance Management: Ensure the Business Operations Services Center consistently meets and exceeds SLAs. Utilize data-driven insights to optimize processes, address performance gaps, and set benchmarks for excellence. Implement scorecards and performance tracking metrics to maintain high standards in service delivery. - Program Execution and Project Management: Lead cross-functional initiatives, coordinating between technical and business teams to deliver seamless operations. Use tools like JIRA and Confluence to manage project timelines, track progress, and document key outcomes. Oversee the transition plan, including defining milestones, setting timelines, and ensuring readiness for all program phases. - Strategic Road Mapping: Develop a roadmap that aligns with the company’s goals, focusing on scalable solutions that meet both short-term operational needs and long-term strategic vision. Regularly review and refine the roadmap to incorporate feedback, new technology trends, and evolving business requirements. - Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career as we grow.

Role Description We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements. - Coordination of project management activities, resources, budget control, equipment, and information. - Develop and maintain project documentation, invoices, plans, and reports. - Maintain project plans, including schedule and project timeline, team plans, etc. - Meet targets criteria within the project. - Identify and manage risks to ensure delivery is on time. - Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget. - Project cost management. - Develop and maintain strong business relationships. - Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping. - Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle. Qualifications - 3+ years of experience in project management with CCaaS. - Experience with Genesys Cloud transformations is required. - Business analytics skills. - Technical hands-on experience with Genesys Cloud platform is a plus. - In-depth experience with identifying and understanding the user and business needs. - Master's or bachelor's degree, preferably in Technical and/or Economics Science. - Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio. - Excellent self-management, planning, organizational, presentation, and analytical skills. - Attention to detail. - Perfect communication and interpersonal skills. - Upper-Intermediate or higher English. - Ability to work in a multicultural team. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description KLDiscovery is currently seeking a Project Manager to join KLD’s dedicated Antitrust/Second Request team. The position is responsible for the overall client experience which includes effectively managing the schedule, scope, and cost of a project while maintaining a high level of quality and achieving client goals and project success. Second Request Project Managers are responsible for: - Meeting with the client to determine requirements. - Consulting with the client on best practices and workflow. - Submitting the requirements into the workflow system in preparation for client delivery. - Tracking progress internally to ensure timelines are satisfied. - Managing the client’s expectations and advocating for their needs internally. - Communicating progress to the client and ensuring their satisfaction with all services rendered. Remote, work from home opportunity. Responsibilities - Set up initial meetings to determine scope of matter specific to Second Request. - Determine format of the project and agencies involved. - Work towards fast-paced deadlines and set appropriate expectations internally. - Work closely with collections teams on complex collections. - Conduct and participate in custodian interviews. - Partner with Review Manager to ensure all review workstreams are satisfied. - Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied. - Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP. - Know and understand requirements for specific regulatory agencies including, but not limited to, the DOJ, FTC, CB, CMA, and EU. - Deduplication, Predictive coding, Advanced analytics, Keyword, Production specifications. - Follow outlined Standard Operation Procedures. - Consult with and advise clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. - Proactively plan the workflow/requirements of each project with the client. - Manage the client’s expectations by providing routine detailed status updates and reporting. - Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise. - Submit the requirements into the workflow system. - Track progress internally to ensure timelines and budget management are satisfied. - Serve as client advocate to champion the client’s needs internally. - Provide updates on progress regularly as deemed appropriate during the client kick-off meeting. - Identify, address and document new internal processes to gain efficiencies or better client effectiveness. - Gather requirements from the client and communicate work instructions in a clear and concise manner internally. - Provide guidance, instruction, and work direction for active projects to Operations as needed. - Demonstrate and present KLDiscovery solutions to existing and prospective clients. - On-site client visits as required. - Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies. - Obtain a working knowledge of the companies hosted review products. - Drive overall client satisfaction through effective coordination and communication of client deliverables. - Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise. Qualifications - Must be proficient with the Microsoft Office Suite, with a particular emphasis on Excel, Word, and PowerPoint. - Deep understanding of eDiscovery and the litigation support industry, with specific experience managing antitrust or other regulatory matters. - Demonstrated success in the management of multiple simultaneous projects. - Excellent client relationship skills, including the ability to proactively manage client expectations. - Problem-solving, analytical, and organizational skills. - Excellent written and oral communication skills. - 3+ years of project management, consulting, litigation support, or paralegal experience in a top-tier law firm, consulting practice, or vendor. - Ability to work independently and as part of a team. - Solid understanding of database design and management, data processing activities, and legal document review requirements. - Bachelor’s Degree preferred or equivalent combination of education and experience. - Flexibility in scheduling, including regular evening and weekend work as dictated by project timelines and business needs. - This position does not qualify for VISA sponsorship.

Role Description The successful candidate will serve as a leader of authority and subject matter expert on large, complex or multiple health projects. This role will include successfully engaging multiple team members, disciplines, leading clients, mentoring our people, and advancing the quality of our work. Here's What You'll Do - Actively seek to further the state of the art within our industry and develop innovative solutions and responses as the needs of researchers evolve. - Lead internal Subject Matter Expert Teams. - Publish or Present at least one time per year. - Participate in marketing pursuits totaling $1M-$2M per year in Net Signed Fees. - Effectively collaborate with a project team to provide technical expertise in the programming and planning for projects. - Lead user group meetings to collect and refine program needs and assess space utilization. - Communicate planning concepts to project teams and owners, verbally and through graphic and written reports. - Work effectively with architectural designers to optimize plans that further owners’ goals and objectives. - Translate planning concepts into comprehensible terms for clients, designers, and project team members. - Lead the development, modification and/or review of planning concepts and solutions. - Lead the development of architectural drawings and specifications to translate planning concepts into project documentation for construction. - Develop project scope, plan, and services during the contract process. - Incorporate Integrated Sustainable Design solutions into projects. - Develop and maintain excellent relationships with existing and potential clients. - Provide guidance and advice to other designers and project leaders. - 80% Billable time and 10% Marketing. - Other duties as assigned. Qualifications - Bachelor's degree in Architecture, Interior Design, Engineering or a related degree required. - Minimum 12 years of related experience required. - Must have previous experience performing as a subject matter expert on projects ranging from large, complex, or multiple projects for the health market. - Licensure or registration in the United States preferred. - LEED accreditation preferred. - Knowledge of building codes and requirements. - Must have advanced knowledge in discipline. - Must possess strong business acumen. - Must have the ability to be client facing with strong verbal and written communication skills. - Must be able to lead less experienced team members. - Strong technical knowledge, coordination skills and the ability to build a rapport with the project team and client is essential. - Familiarity with Revit, Microsoft Office and Bluebeam required. Requirements - The salary range for this position is $143,400 to 179,200 annually. - This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. - We may ultimately pay more or less than the anticipated salary range for the position. - Employees may be eligible for discretionary bonuses. - We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. - We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. - For a general overview of our benefits, please visit our careers page at CannonDesign Benefits . - Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Company Description CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better.