• Maintains and updates log of all renewal Service Center business within the team in the respective system: Quote Tracker and Synergy CRM. • Sends renewal solicitations to existing clients in a timely manner to facilitate successful renewals of Service Center policies. • Determine proper renewal tract with carriers to each policyholder. • Handles communication with insurance carriers throughout the renewal process. • Creates Pearl branded quote documents and payment instructions for all Service Center renewals. • Reviews and processes money mail orders for renewal business (checks for accuracy and completeness). • Sorts mail, indexes scanned mail and distributes to appropriate underwriter if necessary. • Issues policies and processes invoices to ensure payments to carriers are on time and in full. • Provides mid-term servicing of policies, including cancellations, reinstatements, and endorsements. • Facilitates communication with carriers regarding policy and coverage questions during and after the renewal process. • Participates in monthly team meetings and provides feedback on process improvements.

Role Description The Verification Specialist is responsible for conducting employment, education, professional license, professional association, and reference verifications as part of comprehensive screening services. This role requires strong communication skills, attention to detail, investigative thinking, and the ability to manage multiple files in a fast-paced remote environment. - Conduct employment, education, professional license, professional association, and professional reference verifications - Process background screening assignments through fax, email, and the applicant portal system from initial receipt through completion - Perform investigative analysis including review of assignments, identification of information gaps, and evaluation of findings - Complete various background screening searches including criminal, civil, E-Verify, CBSV, sex offender, social media, drug screening, employment, education, and reference checks - Maintain familiarity with applicable background screening laws and regulations including FCRA and other state and federal requirements - Communicate professionally with internal staff, clients, vendors, researchers, employers, and applicants via phone, email, and written communication - Conduct extensive phone work to complete verifications and provide clients with timely updates on file status - Contact employers, educational institutions, courts, and vendors to obtain verification information and status updates - Review, interpret, and enter verification and background results into the system and explain findings when needed - Compile accurate and complete client reports, including written and verbal explanations as required - Conduct quality control reviews on all completed files to ensure accuracy and compliance - Maintain familiarity with the TazWorks platform and all system functions - Participate in daily huddles, ongoing training, and continuous industry education - Maintain awareness of division metrics, performance standards, and production goals - Assist with identifying opportunities to offer additional searches or services when appropriate - Support creation and updates of SOPs, policies, and procedures related to PBSA accreditation and compliance standards - Perform additional duties as assigned as business needs evolve Qualifications - Strong verbal and written communication skills - Excellent attention to detail and organizational abilities - Strong analytical and investigative skills - Ability to multitask and meet deadlines in a fast-paced environment - Comfortable with high-volume phone communication - Ability to work independently in a remote setting - Experience in background screening, verification services, customer service, or administrative support preferred - Familiarity with TazWorks or similar platforms preferred - Understanding of background screening laws and compliance standards preferred Requirements - Pay: $19.00 per hour - Remote position Benefits - 401(k) matching - Employer-paid contribution toward health insurance - Employer-paid contribution toward life insurance - Paid time off - Dental insurance available at employee cost

Role Description Search public records and examine titles to determine legal condition of property title, primarily for residential properties. Copy or summarize recorded documents, which affect the condition of title to the property. These roles may be found in production center or branch office environments. Actual work flow is typically determined by geographic practices. In some cases, the Title Examiner role gathers information and creates a commitment of title before passing along to a Title Officer. Role is a combination of leadership responsibilities and performing title examination on complex title orders which require breadth and depth of experience. HOW YOU'LL CONTRIBUTE - Lead responsibilities include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders, and providing training. - May provide input to hiring decisions and performance management process. - Performs title examination of complex title orders requiring a high level of title expertise, primarily for residential properties. - Checks copies of records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property. - Writes title products based on the application of procedural guidelines, requiring interpretation. - Provides underwriting interpretation within established guidelines. - May have customer contact. - May have expertise in commercial/industrial transactions. - Other duties as assigned. Qualifications - High School diploma or equivalent. - 6+ years directly related experience. - Multiple state licenses (as required by state) in order to do business in a broad geographic area. Requirements - Excellent verbal and written communication skills. - People/leadership/interpersonal skills. - Complex problem-solving skills. - Ability to work well under pressure and remain flexible to changing schedules and demands. - Solid administrative skills; management skills. - Participative leadership style - advocates team concepts. - Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities. - Demonstrated leadership skills. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

Role Description The Infusion Intake Coordinator I plays a crucial role in the healthcare system by ensuring that patients receive timely and accurate infusion therapy services. This position involves: - Coordinating patient intake processes - Verifying insurance information - Facilitating communication between patients, healthcare providers, and insurance companies - Maintaining detailed records and ensuring compliance with healthcare regulations By effectively managing the intake process, the coordinator helps to streamline patient care and improve overall patient satisfaction, ultimately contributing to the efficient delivery of essential healthcare services and making a significant impact on patient outcomes. Qualifications - Associate's degree with 2 years or any combination of education and work experience in a customer service-related role - Prior experience obtaining insurance prior authorizations, pre-determinations, pre-certifications, and an understanding of insurance coverages and participation - Previous experience in a healthcare setting, preferably in patient intake or coordination - Previous experience working in a medical/clinical setting - HIPAA compliance regarding PHI - Working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similar programs - Demonstrated excellent verbal and written communication skills - Excellent phone and written skills Requirements - Bachelor’s Degree (preferred) - Bilingual (English/Spanish) strongly preferred but not required - Prior experience in Rheumatology (preferred) - Experience with NextGen and Availity software (preferred) - High degree of ownership, attention to detail, and trustworthiness required - Able to work in a high volume/fast-paced environment - Ability to work successfully within a team-oriented atmosphere Responsibilities - Requesting, receiving, and inputting incoming prior authorizations, patient information, and eligibility data accurately and timely into the Electronic Medical Records (EMR) system - Viewing requests and clinical packets to ensure all necessary information is included and accurate - Scrubbing schedules to ensure patients have complete and necessary insurance and claims information - Verifying all diagnosis codes for accuracy and reimbursement/payables eligibility - Performing insurance benefit verification and prior authorization for each patient - Maintaining prior authorization and pre-determination communications regarding status - Maintaining the online share file so all information is entered and current - Enrolling patients with Pharmaceutical Copay Assist Programs per eligibility requirements - Communicating financial policies to patients accurately - Monitoring the daily infusion schedule and scheduling patients accordingly - Completing accurate and timely data entry of patient insurance verification/authorization forms and demographic information into the EMR system - Assisting Lead in investigating denial claims as needed - Maintaining a high level of constant attention to detail, critical thinking, and problem solving - Other duties as assigned Skills The required skills for this position include: - Strong organizational abilities - Attention to detail - Effective communication skills - Proficiency in using computer systems and software - Familiarity with EHR systems (preferred) - Problem-solving skills These skills contribute to a smooth and efficient patient experience, ensuring that individuals receive the care they need in a timely manner.