Role Description The Infusion Intake Coordinator I plays a crucial role in the healthcare system by ensuring that patients receive timely and accurate infusion therapy services. This position involves: - Coordinating patient intake processes - Verifying insurance information - Facilitating communication between patients, healthcare providers, and insurance companies - Maintaining detailed records and ensuring compliance with healthcare regulations By effectively managing the intake process, the coordinator helps to streamline patient care and improve overall patient satisfaction, ultimately contributing to the efficient delivery of essential healthcare services and making a significant impact on patient outcomes. Qualifications - Associate's degree with 2 years or any combination of education and work experience in a customer service-related role - Prior experience obtaining insurance prior authorizations, pre-determinations, pre-certifications, and an understanding of insurance coverages and participation - Previous experience in a healthcare setting, preferably in patient intake or coordination - Previous experience working in a medical/clinical setting - HIPAA compliance regarding PHI - Working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similar programs - Demonstrated excellent verbal and written communication skills - Excellent phone and written skills Requirements - Bachelor’s Degree (preferred) - Bilingual (English/Spanish) strongly preferred but not required - Prior experience in Rheumatology (preferred) - Experience with NextGen and Availity software (preferred) - High degree of ownership, attention to detail, and trustworthiness required - Able to work in a high volume/fast-paced environment - Ability to work successfully within a team-oriented atmosphere Responsibilities - Requesting, receiving, and inputting incoming prior authorizations, patient information, and eligibility data accurately and timely into the Electronic Medical Records (EMR) system - Viewing requests and clinical packets to ensure all necessary information is included and accurate - Scrubbing schedules to ensure patients have complete and necessary insurance and claims information - Verifying all diagnosis codes for accuracy and reimbursement/payables eligibility - Performing insurance benefit verification and prior authorization for each patient - Maintaining prior authorization and pre-determination communications regarding status - Maintaining the online share file so all information is entered and current - Enrolling patients with Pharmaceutical Copay Assist Programs per eligibility requirements - Communicating financial policies to patients accurately - Monitoring the daily infusion schedule and scheduling patients accordingly - Completing accurate and timely data entry of patient insurance verification/authorization forms and demographic information into the EMR system - Assisting Lead in investigating denial claims as needed - Maintaining a high level of constant attention to detail, critical thinking, and problem solving - Other duties as assigned Skills The required skills for this position include: - Strong organizational abilities - Attention to detail - Effective communication skills - Proficiency in using computer systems and software - Familiarity with EHR systems (preferred) - Problem-solving skills These skills contribute to a smooth and efficient patient experience, ensuring that individuals receive the care they need in a timely manner.

• Verifying insurance benefits, processing authorizations and pre-certifications • Working appropriate registration and billing work queues • Demonstrate competency in the job elements • Conducts verification of eligibility and benefits for patient insurance • Completes authorizations and pre-certifications, tracks pre-authorizations and maintains referrals • Enters benefit and authorization information into EPIC • Initiates peer-to-peer submissions and works closely with clinical counterparts to collect requested information • Obtains and coordinates completion of out of network waivers • Coordinates with UAMS Office of Financial Clearance when appropriate • Work effectively in a team environment, coordinating workflows with other team members and ensuring a productive and efficient environment • Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements • Comply with safety principles, laws, regulations, and standards associated with, but not limited to CMS, Joint Commission, EMTALA, and OSHA • Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization • Other duties as assigned

Role Description The Manager – AR Insurance Collections is responsible for the day-to-day operational management of insurance accounts receivable follow-up and collections activities. This role leads front-line AR insurance collection teams, ensures timely resolution of open AR, and drives performance against established KPIs related to cash collections, AR aging, and denials resolution. The Manager partners closely with the Director and cross-functional revenue cycle teams to execute standardized workflows, maintain payer compliance, and support financial performance objectives across assigned facilities or portfolios. - Manages daily insurance AR follow-up and collections operations for assigned facilities, payers, or work queues. - Supervises and supports AR insurance collection staff to ensure productivity, quality, and compliance with established standards. - Monitors team performance against daily, weekly, and monthly KPIs related to AR aging, cash collections, inventory levels, and denials resolution. - Reviews and prioritizes AR worklists to ensure timely follow-up, appeal submission, and escalation of complex accounts. - Identifies trends, barriers, and root causes impacting AR resolution; escalates systemic issues and recommends corrective actions. - Maintains working knowledge of payer policies, appeal processes, corrected claim requirements, and timely filing limits. - Ensures accurate documentation of follow-up actions within patient accounting systems and payer portals. - Partners with billing, coding, HIM, and other revenue cycle functions to resolve claim issues and prevent recurring denials. - Assists in implementing standardized workflows, best practices, and performance improvement initiatives. - Supports training, onboarding, and ongoing development of AR insurance collection staff. - Ensures compliance with HIPAA, payer requirements, regulatory standards, and organizational policies. - Participates in operational meetings, reporting, and performance reviews with leadership. Qualifications - Solid understanding of healthcare revenue cycle operations, insurance reimbursement, and AR workflows. - Working knowledge of billing, collections, denials, payment posting, clearinghouses, and patient accounting systems. - Familiarity with ICD-10, CPT, modifiers, NCCI edits, CMS guidelines, and payer-specific rules. - Ability to analyze AR data, reports, and trends to support operational decision-making. - Strong people-management, coaching, and communication skills. - Effective organizational and time-management skills with the ability to manage competing priorities. - Proficiency in Microsoft Office applications, particularly Excel; experience with reporting tools preferred. - Understanding of HIPAA and the protection of PHI. - Primarily sedentary role requiring prolonged periods of sitting, computer use, and virtual or in-person meetings. - Occasional lifting of office materials up to 25 pounds. - Office or remote-enabled business office environment with interaction across hospital and physician practice settings. - May require limited travel to facilities or meetings. - Minimal exposure to typical healthcare environment risks. Requirements - Bachelor’s degree in Healthcare Administration, Business, Finance, Accounting, or a related field preferred. - Equivalent combination of education and experience may be considered. - Minimum of 3–5 years of hospital insurance AR collections and follow-up experience, including denials management required. - Minimum of 1–2 years of supervisory or lead experience in revenue cycle, AR, or insurance collections required. - Experience in a multi-facility or centralized business office environment preferred. Licenses/Certifications - None required. - Healthcare revenue cycle or billing certification (e.g., HFMA, CRCR) preferred.

• Verify patient insurance coverage for transportation services • Coordinate with in-network transportation providers to arrange patient rides • Manage complex booking scenarios requiring problem-solving and alternative solutions • Ensure all possible options are exhausted to secure transport for patients • Communicate effectively with medical insurance providers, patients, and internal teams • Maintain accurate records of bookings, verifications, and communications • Take ownership of cases from initiation through to successful resolution