Role Description We are seeking a Project Manager to join our team in Mexico. You will be joining a fast-paced, collaborative client services team supporting global and enterprise-level brands. The team is responsible for managing and delivering a wide range of creative, print, and POSM initiatives, partnering closely with internal studios, production teams, suppliers, and client stakeholders to bring projects to life from brief through execution. This is a highly collaborative, client-driven environment where priorities can shift quickly and strong communication, organization, and attention to detail are essential. The role will work across multiple workstreams, supporting project management and briefing processes to ensure creative deliverables are executed efficiently, accurately, and on schedule. This is a fully remote role. Responsibilities - Plan, coordinate, and manage digital marketing projects from initiation through delivery, including campaigns, websites, email, social media, and content production. - Act as the day-to-day client contact, ensuring clear communication, alignment on expectations, and management of feedback and deliverables. - Create and maintain project timelines, budgets, scopes, and resourcing plans to ensure on-time, on-budget delivery. - Work with cross-functional teams (design, content, development, media, strategy) to brief, align, and monitor progress. - Facilitate internal and client meetings (kick-offs, status updates, reviews, post-mortems), ensuring actions are documented and followed up. - Identify risks and bottlenecks early, resolving or escalating issues to keep projects on track. - Track project metrics and KPIs, reporting performance, results, and budget usage to stakeholders and clients. - Manage multiple projects of varying complexity, maintaining consistency in delivery and quality. - Collaborate with account managers to identify growth opportunities, including upselling and cross-selling services. - Ensure all digital deliverables meet quality standards, brand guidelines, and technical specifications before launch. Qualifications - Excellent verbal and written communication skills. - Highly organized with strong attention to detail and ability to manage multiple priorities. - Experience managing projects in a fast-paced production, print, or marketing environment. - Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. - Excellent communication and stakeholder management skills. - Experience coordinating with cross-functional teams including studio/design, production, vendors, and technical support teams. - Comfortable working within digital systems and technology platforms, including uploading assets and managing product information. - Strong attention to detail and ability to identify issues proactively. - Ability to problem solve and escalate issues appropriately to maintain timelines and quality standards. - Confidence working directly with clients and internal account teams. - Ability to work independently while contributing positively within a team environment. - Strong time management skills and the ability to follow through on deliverables with minimal supervision. Benefits - 30 days Christmas bonus - 15 vacation days in the first year increasing as dictated by law. - 25% vacation premium - $3,394.20 Food vouchers per month - $350 Telework allowance. - $1,000 Telephone allowance - Insurance for major medical expenses including coverage for employees and their direct dependents. - 2 Live Well Days (one in March and one in October) - 2 volunteer days to contribute to the cause of your choice. - 5 sick days - 1 Festive day (in December)

Role Description The Field Services Project Manager is responsible for actively working with and assisting Senior Project Managers with the planning, coordination, and execution of projects within our organization. This role works closely with various departments to ensure that projects are completed on time, within budget, and meet high quality standards. This position is based at a remote or home location. Key Responsibilities - Assist in the development of project plans, timelines, and budgets. - Coordinate resources, equipment, and information needed for projects. - Monitor project progress and track project performance and milestones. - Prepare reports and proactively and regularly communicate project status to stakeholders. - Identify and resolve issues and risks that may impact project delivery. - Ensure adherence to project scope and objectives. - Collaborate with team members to achieve project goals. - Support senior project managers in day-to-day project management tasks. - Perform other duties as assigned by Sr. Project Managers and direct Manager. Qualifications - Bachelor’s degree in Business Administration, Management, Engineering, or a related field preferred. - Strong organizational and time management skills. - Excellent verbal and written communication abilities. - Ability to work effectively in a fast-paced environment. - Proficiency in project management software tools is a plus. - Prior internship or work experience in project management is preferred but not required. - Project planning and scheduling. - Budgeting and financial management. - Risk management and problem-solving. - Customer relationship management. - Excellent interpersonal and customer service skills. Requirements - The salary range for this role is $90,000 - $120,000 per year, based on location, experience, and qualifications. Benefits - Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

• Provide technical and administrative support as well as training to colleagues and/or to higher hierarchy levels • Manage all types of projects • Control productivity of projects: time/product ratio • Control productivity of team members • Manage deadlines and expectations • Control and assure quality of work • Assist the team assigned to the project • Assist the project manager with communications with the client • Assist the team with discussions between the different project participants • Take full responsibility of the project/s and lead with autonomy

Role Description We are looking for a highly skilled Deputy Program Manager to lead our Business Operations Services Center, which operates on the CXone and ServiceNow platforms, supported by tools like JIRA and Confluence. This role is pivotal in managing stakeholder relationships, fostering a growth mindset, and driving continuous innovation to deliver exceptional customer experiences. The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Service Level Agreements (SLAs) and driving the program forward through strategic insight and proactive management. Qualifications - Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. - Proven track record in leading teams to meet and exceed SLAs. - Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. - Experience with continuous improvement methodologies and a commitment to driving process optimization. - Proficiency in using project management and collaboration tools like JIRA and Confluence. - A thought leader who can inspire teams and lead by example. - Adaptable and resourceful, with a proactive approach to problem-solving. - Strong analytical and decision-making skills, with an ability to handle multiple priorities effectively. Requirements - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s degree in business, management, information systems, or related field. MBA or equivalent is a plus. - Minimum of 7 years in project/program management or operations, preferably within a business operations service center environment. Experience with CXone, ServiceNow, JIRA, and Confluence is highly desired. Responsibilities - Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, acting as the primary point of contact for the Business Operations Services Center. Translate their needs into actionable program goals and deliverables, ensuring alignment with the organization’s strategic objectives. - Continuous Innovation: Promote a culture of continuous improvement, leveraging CXone, ServiceNow, JIRA, and Confluence to enhance operational efficiency and customer satisfaction. Drive innovation through emerging tools and technologies, such as conversational AI, automated quality assurance, and real-time dashboards. - Growth Mindset and Thought Leadership: Serve as a thought leader within the organization, proactively identifying and implementing best practices to support operational competence. Encourage a growth mindset across the team, fostering a collaborative and learning-oriented environment. - SLAs and Performance Management: Ensure the Business Operations Services Center consistently meets and exceeds SLAs. Utilize data-driven insights to optimize processes, address performance gaps, and set benchmarks for excellence. Implement scorecards and performance tracking metrics to maintain high standards in service delivery. - Program Execution and Project Management: Lead cross-functional initiatives, coordinating between technical and business teams to deliver seamless operations. Use tools like JIRA and Confluence to manage project timelines, track progress, and document key outcomes. Oversee the transition plan, including defining milestones, setting timelines, and ensuring readiness for all program phases. - Strategic Road Mapping: Develop a roadmap that aligns with the company’s goals, focusing on scalable solutions that meet both short-term operational needs and long-term strategic vision. Regularly review and refine the roadmap to incorporate feedback, new technology trends, and evolving business requirements. - Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career as we grow.