• Provides high-level architectural expertise to managers and technical staff • Develops architectural products and deliverables for the enterprise and operational business lines • Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development • Sets functional and technical standards for the effective management of IT and Operations • Advises of feasibility of potential future projects to management • Research the API capabilities, specifically with respect to ServiceNow and SAP • Demonstrate the successful testing of data exchanges between the EA repository and ServiceNow through the use of the respective software APIs

Role Description We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics. In the Team Lead role, you will: - Lead a team of six Analysts and Developers. - Manage relationships with system integrators and external partners. - Oversee platform delivery. - Partner closely with the Product team to support priority initiatives as needs arise. This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers. As a member of our leadership team, you will: - Provide leadership and promote WWT Core Values and best practices. - Grow and develop members of your team through regular 1-on-1s, coaching, and recognition. - Provide input into team members’ compensation, hire/performance improvement decisions, and promotions. - Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement. - Escalate and remove impediments from the teams to help them be as effective as possible. - Work with the team to provide innovative IT solutions to business challenges that align with the product strategy. - Help with the ongoing development and support of existing business processes. - Facilitate trainings for team members on the tools and project functionalities. - Participate in the design of complex solutions. - Maintain our PSA platform to foster excellent end-user experience. - Provide functional and technical leadership while promoting best practices and direction to team members. - Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards. - Manage training budget and provide input to staffing decisions for the team. - Determine and act upon staffing needs of the team in collaboration with other leaders. - Manage relationships with vendors (3rd party vendors, staffing vendors). - Incorporate business feedback into strategic planning and drive towards increased predictability of delivery. - Prepare and deliver informal and formal presentations to the team, department, other IT teams, and business partners. - Inspire lasting relationships with team members, leaders, and customers; building trust through proven results and added value. - Think beyond the day-to-day, talk about possibilities, create milestones and goals to gather support for team vision. - Effectively cope with ambiguity and change, fostering an environment of creativity and innovation. Qualifications - Bachelors, Masters, or MBA degree preferably in computer science or Management Information Systems; a combination of education, training, and experience may be considered in lieu of a degree. - Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials, or have worked in a Project Portfolio Management Platform before. - Minimum of 2-5 years prior experience and passion for managing and developing people through coaching, mentoring, and servant leadership. - Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. - Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred. - Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities. - Experience in design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. - Utilize AGILE processes, methodologies, and practices. - Previous experience managing project initiatives across multiple IT and business organizations. Requirements - Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually. - Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. - The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in closing that gap: resolving complex AI support tickets, guiding users through governance processes, and coaching on efficient AI use, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Own the support queue for Claude Enterprise and Gemini and Slack AI — triage escalations from L1, diagnose, resolve, and document. - First point of contact for connector and data-source approval requests — guide users through the RFC intake process, liaise with IT Security where needed. - Support the rollout of the Enterprise AI Marketplace as it stands up over the next 6–12 months — help users discover, configure, and troubleshoot plugins and skills as the catalogue grows; flag recurring issues to the Enablement Lead. - Flag licence-efficiency issues to the Enablement Lead and contribute prompt-pattern guidance to the knowledge base. - Escalate to the Corporate AI Enablement Engineer or directly to vendor support (Anthropic, Google) with clear reproduction steps and context. - Build and maintain an internal AI support knowledge base: known issues, how-to guides, prompt patterns, and connector FAQs. - Support onboarding of new Claude and Gemini users, and participate in AI rollouts and pilot programmes; surface ticket trends to the Enablement Lead. Qualifications - 2–4 years in IT support or a technical helpdesk role. - Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level. - Comfortable explaining tokens, connectors, and data policies to non-technical users. - Strong ticket hygiene: clear documentation, reproducible steps, SLA awareness. - Able to work independently, prioritise, and know when to escalate. - English fluency — C1 minimum (written and verbal). - Core working hours cover APAC business hours with a structured overlap window into Central European Time to support EU-based users. - Hands-on experience with Claude, Gemini, or similar LLM platforms. - Familiarity with Google Workspace, Jira, Confluence, or Atlassian Rovo. - Exposure to prompt engineering or AI output evaluation at a practitioner level. - Understanding of GDPR basics and enterprise data handling in AI contexts. - Experience in a fast-growing environment where processes are still forming. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Role Description Duetto's EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you'll be the go-to technical resource for EMEA-based employees: - Handling day-to-day troubleshooting and access management. - Managing endpoint deployment and process documentation. - Working closely with the Senior IT Lead and InfoSec team. - Operating with a high degree of autonomy. - Building repeatable, well-documented workflows. Qualifications - 5+ years of help desk or technical support experience. - Working knowledge of Windows 10/11 and macOS. - Experience with user account management in Azure AD/Entra ID or similar. - Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN. - Experience with ticketing systems and structured support workflows. - Excellent customer service skills and professional written and verbal communication. - A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team. - The right to work in Spain or the United Kingdom. Requirements - Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent. - Experience with SSO platforms — Okta, Duo, Google SSO, or similar. - Knowledge of Google Workspace and Microsoft 365 administration. - Basic scripting knowledge in PowerShell, Bash, or Python for simple automation. - Familiarity with automation tools such as Okta Workflows, Zapier, or Make. - Understanding of endpoint security concepts and compliance requirements. - Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation. - Experience supporting a distributed, international workforce. - Familiarity with Linux and basic command-line usage. Benefits - Autonomy with purpose. - AI-first organization with access to tools and workflows. - Real scope from day one, supporting a globally distributed EMEA workforce. - A company worth supporting, as Duetto is the market leader in hospitality revenue management. Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives. We built the world's first Revenue & Profit Operating System — a suite of tools that provides a complete picture of revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been recognized as the #1 Revenue Management Software by HotelTechAwards four years running.