Role Description Duetto's EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you'll be the go-to technical resource for EMEA-based employees: - Handling day-to-day troubleshooting and access management. - Managing endpoint deployment and process documentation. - Working closely with the Senior IT Lead and InfoSec team. - Operating with a high degree of autonomy. - Building repeatable, well-documented workflows. Qualifications - 5+ years of help desk or technical support experience. - Working knowledge of Windows 10/11 and macOS. - Experience with user account management in Azure AD/Entra ID or similar. - Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN. - Experience with ticketing systems and structured support workflows. - Excellent customer service skills and professional written and verbal communication. - A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team. - The right to work in Spain or the United Kingdom. Requirements - Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent. - Experience with SSO platforms — Okta, Duo, Google SSO, or similar. - Knowledge of Google Workspace and Microsoft 365 administration. - Basic scripting knowledge in PowerShell, Bash, or Python for simple automation. - Familiarity with automation tools such as Okta Workflows, Zapier, or Make. - Understanding of endpoint security concepts and compliance requirements. - Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation. - Experience supporting a distributed, international workforce. - Familiarity with Linux and basic command-line usage. Benefits - Autonomy with purpose. - AI-first organization with access to tools and workflows. - Real scope from day one, supporting a globally distributed EMEA workforce. - A company worth supporting, as Duetto is the market leader in hospitality revenue management. Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives. We built the world's first Revenue & Profit Operating System — a suite of tools that provides a complete picture of revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been recognized as the #1 Revenue Management Software by HotelTechAwards four years running.

• Design and develop scalable, high-performance back-end microservices using Spring Boot tailored for a cloud-native environment. • Manage the end-to-end deployment pipeline of services onto Google Cloud Platform-managed Kubernetes clusters using Docker and Helm charts. • Architect and optimize PostgreSQL databases to ensure data integrity and maintain peak system performance under high load. • Utilize Kubernetes features to build resilient, secure, and self-healing applications.

Role Description IT Audit Associates play an integral part in the audit work performed by the Firm and will work on all aspects of an audit, from planning to execution and completion. This work will include tests or procedures performed under general supervision that allow the Firm to collect sufficient evidence to assess whether the clients are up to date with the latest international organization reporting standards. You will help to ensure the completion of fieldwork related to client engagements including: - System and Organization Controls (SOC) audits - IT General Controls support - HITRUST Cyber Security Framework - Cyber security Assessments - ISO Assessments - Sarbanes-Oxley - Internal Audits - Agreed Upon Procedures engagements You will also interact with clients to identify and resolve audit issues. The breakdown of your work will be: - 70% project work - 15% client facing - 10% internal meetings - 5% continued learning Qualifications - Current enrollment in a bachelor's or master’s program in business, accounting, finance, management information systems, computer science or equivalent - Dual degree in Accounting and Information Systems preferred - Plan to complete 150 semester/225 quarter unit requirement for CPA licensure eligibility between December 2026 – August 2027 strongly preferred Requirements - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Benefits - Medical, dental, vision - Generous PTO plan and paid sick time - Flexible work arrangements - 401K with Profit Sharing - Wellness program - Generous parental leave - 11 paid holidays

Role Description We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. As a task lead supporting Federal Energy Regulatory Commission (FERC), a typical day will include: - Answer and respond to customers' requests via phone and email - Identify, research, and resolve customer issues - Provide accurate and timely ticket documentation - Meet and exceed required metrics and Service Level Agreements (SLAs) - Provide timely updates and follow up to customers - Escalate to internal representatives or system support specialists when appropriate - Identify and appropriately communicate recurring problems - Evaluate and prioritize customer problems and complaints - Comply with documented regulations, processes, and procedures - Other responsibilities as may be required by management Qualifications - Bachelor’s Degree - 1+ year experience in help desk/call center environment - Excellent oral and written communication skills - Strong problem-solving skills - Team player with a strong commitment to customer satisfaction Requirements - Computer Hardware - IT Customer Support - Service Level Agreement (SLA) - ServiceNow Platform - Written Communication Benefits - Variety of medical plan options, some with Health Savings Accounts - Dental plan options - Vision plan - 401(k) plan with company match - Full flex work weeks where possible - Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance