• Define and own customer-facing hybrid cloud architectures for Azure-based managed services. • Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers. • Ensure architectures align with contractual SLAs, SLOs, and support models. • Establish and enforce architecture, security, and operational standards across customer environments. • Maintain hands-on involvement with storage and backup systems in production. • Lead troubleshooting and serve as the highest-level escalation point for complex customer issues. • Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery. • Act as a technical lead and trusted advisor for enterprise customers. • Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews). • Translate customer business requirements into secure, supportable cloud architectures. • Support presales and solution design, including architecture validation, scoping, and risk assessment. • Guide customers through cloud adoption, modernization, and hybrid integration strategies. • Provide architectural leadership for 24×7 managed service operations, including on-call participation. • Lead major incident response efforts, including customer communication and post-incident reviews. • Drive reliability, performance, and cost optimization improvements across customer platforms. • Ensure operational readiness for new customers and onboardings. • Mentor senior engineers and architects within the MSP organization. • Influence technical strategy, tooling, and service offerings across the managed services portfolio. • Evaluate Azure services and technologies to improve customer outcomes.

• Participar en un proyecto estratégico dentro de un entorno bancario de alta criticidad. • Entender cómo se conectan los sistemas core del banco con su ecosistema exterior: APIs, middleware, mensajería, microservicios, canales digitales, servicios corporativos y plataformas legacy/mainframe.

Role Description The Digital Consulting Architect, CPQ, reporting to the Director, Technology Solutions, plays a critical role in delivering scalable, revenue-driving Quote-to-Cash solutions for Zaelab’s enterprise clients. This role serves as the primary functional and technical authority for CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. As a trusted advisor, you will lead end-to-end CPQ strategy, architecture, and delivery execution, ensuring solutions are aligned with client revenue models, operational processes, and long-term digital transformation goals. You will combine deep CPQ domain expertise, strong consulting instincts, and hands-on technical leadership to design solutions that are both elegant and executable. Your work directly influences client outcomes, delivery quality, and the evolution of Zaelab’s CPQ and Commerce practice. Key Responsibilities - Solution & Project Delivery: Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making. - Solution Design: Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow). Translate complex revenue models into scalable CPQ architectures aligned with platform best practices. - Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches. - Technical Discovery: Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities. - Hands-On Development: Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution. - Issue Resolution: Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes. - Team Leadership: Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution. - Pre-Sales Support: Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients. Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making. Clearly articulate CPQ solution value to technical and non-technical audiences. - Thought Leadership: Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums. Qualifications - 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations. - At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations. - Proven experience designing and delivering custom CPQ or product configurator solutions. - Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware. - Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs). - Experience in digital commerce, service modernization, or customer experience transformation is a strong plus. Background in Manufacturing and B2B is nice to have. - Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans. - Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations. Requirements - Required Certifications (or obtained within designated timelines): - Certified System Administrator (within 60 days) - Certified Application Developer (within 90 days) - Certified Implementation Specialist – Sales & Order Management (SOM) - Certified Implementation Specialist – Customer Service Management (CSM) - Certified Implementation Specialist – Field Service Management (FSM) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification) - Certified Technical Architect (within first year) - Equivalent Certifications: - Salesforce CPQ Specialist - Salesforce Revenue Cloud Consultant - Salesforce Architect - Salesforce Service Cloud Consultant - Salesforce Field Service Lightning Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

Role Description The Digital Consulting Architect, CPQ, reporting to the Director, Technology Solutions, plays a critical role in delivering scalable, revenue-driving Quote-to-Cash solutions for Zaelab’s enterprise clients. This role serves as the primary functional and technical authority for CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. As a trusted advisor, you will lead end-to-end CPQ strategy, architecture, and delivery execution, ensuring solutions are aligned with client revenue models, operational processes, and long-term digital transformation goals. You will combine deep CPQ domain expertise, strong consulting instincts, and hands-on technical leadership to design solutions that are both elegant and executable. Your work directly influences client outcomes, delivery quality, and the evolution of Zaelab’s CPQ and Commerce practice. Your Key Responsibilities - Solution & Project Delivery: Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making. - Solution Design: Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow). Translate complex revenue models into scalable CPQ architectures aligned with platform best practices. - Integration Architecture: Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches. - Technical Discovery: Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities. - Hands-On Development: Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution. - Issue Resolution: Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes. - Team Leadership: Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution. - Pre-Sales Support: Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients. Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making. Clearly articulate CPQ solution value to technical and non-technical audiences. - Thought Leadership: Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums. Qualifications - 8+ years of experience in enterprise consulting or solution architecture, including complex platform implementations and integrations. - At least 3+ years focused specifically on CPQ, Quote-to-Cash, B2B Commerce or complex product configurations. - Proven experience designing and delivering custom CPQ or product configurator solutions. - Experience integrating CPQ with CRM, ERP, commerce platforms, and middleware. - Hands-on experience with modern web and integration technologies (JavaScript, REST/SOAP, APIs). - Experience in digital commerce, service modernization, or customer experience transformation is a strong plus. Background in Manufacturing and B2B is nice to have. - Demonstrated ability to engage and influence senior stakeholders, translating complex requirements into actionable architectural plans. - Proven experience designing or implementing AI-driven workflows or leveraging AI insights to improve service operations. Requirements - Required Certifications (or obtained within designated timelines): - Certified System Administrator (within 60 days) - Certified Application Developer (within 90 days) - Certified Implementation Specialist – Sales & Order Management (SOM) - Certified Implementation Specialist – Customer Service Management (CSM) - Certified Implementation Specialist – Field Service Management (FSM) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (or equivalent CPQ certification) - Certified Technical Architect (within first year) - Equivalent Certifications: - Salesforce CPQ Specialist - Salesforce Revenue Cloud Consultant - Salesforce Architect - Salesforce Service Cloud Consultant - Salesforce Field Service Lightning Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title