• Perform QA/QC-related tasks for Weatherization including customer complaint reviews, inspection tracking, and quality assurance monitoring. • Monitor customer feedback and complaint tracking systems, driving timely issue resolution while maintaining a positive customer experience. • Track project progress, identify service interruptions, and ensure contractors respond and resolve issues within required timelines. • Collaborate with contractors, field staff, utility partners, and other stakeholders to promote program participation and awareness. • Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating effective communication across all stakeholders. • Prepare and deliver reports for internal and external stakeholders, including production tracking, QA/QC findings, operational trends, and recommendations for improvement. • Participate in technical trainings and support continuous improvement efforts across program operations and quality assurance processes. • Identify operational inefficiencies and recommend process improvements to enhance turnaround time, service quality, and customer satisfaction. • Support quality assurance protocols and ensure compliance with BPI standards and other applicable energy efficiency program requirements. • Maintain accurate program documentation, records, and tracking systems in compliance with utility, regulatory, and internal standards. • Support additional operational and programmatic responsibilities as assigned.

• Own product quality end-to-end, checking quality across all stages of development • Partner closely with fast-moving growth and marketing squads to support product experimentation • Build, maintain, and scale robust automated test infrastructure focused on web applications • Participate in mobile QA rotation, owning mobile app testing and regressions • Embed automated test suites into active CI/CD pipelines, troubleshoot workflows and environments • Contribute to QA Guild to elevate engineering practices and track quality metrics

• Join a highly collaborative team focused on bringing new users to Airalo and helping them seamlessly connect globally. • Own product quality end-to-end, checking quality across all stages of development from initial design to release and post-launch monitoring. • Partner closely with fast-moving growth and marketing squads to support swift, high-impact product experimentation while scaling core automation frameworks.

• You write test automation scripts, involving both back-and and front-end components according to our best practices & quality standards. • You build tools, frameworks, and other infrastructure needed to support test automation. • You review and validate application requirements and technical specifications to define test specifications for functional, integration and performance tests. • You search for opportunities to enhance all test case automation related activities. • You work as part of a cross-functional scrum team (“POD”), developing applications and services using agile development methodologies. • You will provide technical guidance to other members of the team on test automation as required. • You collaborate with the development team to fix bugs and to quickly address production defects. • You stay up to date with new testing tools and testing strategies, proactively evaluating and improving our testing methodologies for continuous improvement.