MD Energy Advisors

• Perform QA/QC-related tasks for Weatherization including customer complaint reviews, inspection tracking, and quality assurance monitoring. • Monitor customer feedback and complaint tracking systems, driving timely issue resolution while maintaining a positive customer experience. • Track project progress, identify service interruptions, and ensure contractors respond and resolve issues within required timelines. • Collaborate with contractors, field staff, utility partners, and other stakeholders to promote program participation and awareness. • Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating effective communication across all stakeholders. • Prepare and deliver reports for internal and external stakeholders, including production tracking, QA/QC findings, operational trends, and recommendations for improvement. • Participate in technical trainings and support continuous improvement efforts across program operations and quality assurance processes. • Identify operational inefficiencies and recommend process improvements to enhance turnaround time, service quality, and customer satisfaction. • Support quality assurance protocols and ensure compliance with BPI standards and other applicable energy efficiency program requirements. • Maintain accurate program documentation, records, and tracking systems in compliance with utility, regulatory, and internal standards. • Support additional operational and programmatic responsibilities as assigned.