Title: Sales Operations Manager, New Business Location: San Francisco, CA • New York, NY • United States Job Description: Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are seeking an experienced Sales Operations Manager to partner with our Sales team for New Business and Inside Sales across all segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Serve as the primary business partner to New Business and Inside Sales leadership — owning the operating rhythm, surfacing insight and bringing forward a data driven point of view that informs decisions that accelerate growth across both segments - Own the end-to-end forecasting process for New Business and Inside Sales, bringing rigor and repeatability to pipeline reviews while continuously evolving methodology as market dynamics and go-to-market motions shift - Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing funnel trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions - Shape the organizational foundation of both segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably - Define and govern rules of engagement across account ownership, lead routing, and AE–ISR collaboration, creating clarity that reduces friction and maximizes coverage across the segment - Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership - Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually - Partner cross-functionally with Sales Systems, Finance, and Marketing Operations to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable We'd love to hear from you if you have: - 5+ years of sales operations experience, preferably in a high-growth SaaS environment - Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma) - Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code - Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership While not required, it’s an added plus if you also have: - Deep SQL knowledge and experience with Sigma and Gong At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $140,000—$245,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Role Description The System Operations (FBMM Toolbox) Coordinator supports the day-to-day administration, maintenance, and coordination of business-critical software platforms, banking portals, payroll systems, and collaboration tools used across FBMM. This role is responsible for managing user access, permissions, checklist maintenance, and operational support requests while ensuring accuracy, timeliness, and compliance with internal procedures and external institution requirements. The ideal candidate is highly organized, detail-oriented, and able to manage a high volume of administrative requests across multiple systems while maintaining professionalism and confidentiality. Essential Duties and Responsibilities include, but are not limited to: - Administer user access and account maintenance for banking and treasury management platforms, including, but not limited to: - CNB Business Suite (CNO) - CNB Credit Card (CentreSuite) - CNB EasiLink - Pinnacle Online Banking - Regions iTreasury - Studio Online Treasury - Truist One View - Wells Fargo Vantage - New user setup and onboarding - User access and permission changes - Maintenance of accurate records and request tracking - Provide administrative support for payroll-related systems, including Paychex and SurePayroll, including, but not limited to: - User access setup and updates - Coordination of new client account setup - Troubleshooting and routing support requests as needed - Support administration and maintenance within AgilLink, including: - Vendor banking information setup and maintenance - Coordination and communication related to systemwide AgilLink issues - Reporting maintenance and updates - Maintain accurate documentation of requests and approvals, and department checklists - Coordinate with internal teams, external vendors, and financial institutions to resolve access and administrative issues - Prioritize and manage multiple requests simultaneously while meeting established timelines - Exercise discretion and maintain confidentiality with sensitive financial and personnel information - Support additional software administration and operational projects as assigned Qualifications - Associates or Bachelor's degree in Information Systems, Business, Human Resources or related field preferred - One (1) year of experience in IT, HRIS, banking, helpdesk or data entry with strong customer service skills preferred - Strong organizational skills with exceptional attention to detail - Ability to manage multiple systems and competing priorities effectively - Professional written and verbal communication skills - Ability to work independently in a remote environment - Strong problem-solving and follow-through skills - Proficiency in Microsoft Office and ability to learn new software platforms quickly - Must possess a high level of confidentiality and ability to exercise independent judgment Physical Demands - Prolonged periods of sitting and working at a computer - Extended screen time across multiple systems and applications - Ability to manage repetitive administrative tasks with accuracy and consistency Supervisory Responsibilities - This position does not have any supervisory responsibility

• Execute complex, time-critical projects focused on growing and accelerating existing business lines • Synthesize data to identify KPIs and trends that translate into actionable insights • Build and maintain analytical models (e.g., bottoms-up operating models, pricing analyses) • Identify and drive operational improvements to scale existing products and commercial motions • Support diligence, negotiation, and implementation of transactions (e.g., vendors, partners) • Collaborate and communicate results and insights with cross-functional teams

• Assist Business Operations Coordinator and Project Manager in day-to-day coordination and management of business operational activities. • Perform accurate data entry of Purchase Orders and Change Orders. • Manage vendor deliveries, tracking, and invoicing. • Manage vendor compliance activities. • Coordinate with accounting team to enter new vendors into ERP system. • Manage Master Service Agreement process with legal team. • Create Site Specific Safety Plans with input from various stakeholders. • Procure SOLV insurance and distribute to clients. • Ensure compliance with company standards and procedures. • Manage and maintain strong vendor and subcontractor relationship through regular meetings and communications. • Attend and document project meetings (write minutes). • Assist in Identifying problems in operations process and resolve them timely manner. • Follow standard operating procedures for efficient business operations. • Ability to perform all essential Administrative duties. • Assist in maintaining a project filing system. • Verify correct codes for accounts payable invoices. • Compile and issue subcontracts and purchase orders using PDF program and DocuSign. • Warranty tracking. • Verify and Maintain inventory of Field Equipment. • Complete other responsibilities as assigned.