• Provide leadership and management support for day-to-day operations and maintenance for government-owned supermarkets (commissaries) • Coordinate reimbursable construction, renovations and repair work with store, client approver, service technicians and project estimator • Ensure services are aligned with each store’s expectations through regular communication and reporting • Ensure that all services are recorded appropriately in both JLL and government databases, as required • Provides oversight of technicians and subcontractors for store portfolio • Evaluate technician and subcontractor performance • Provides contract compliance management and quality control • Complete Engineering and Operations Audit for code compliance relative to all maintenance process and procedures • Determine preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency and balance of preventive and reactive maintenance services • Analyze equipment downtime ramification and develops Emergency Response Action Plans (ERAP) in the event of equipment failure • Ensure that proper engineering procedures and standards are being practiced and maintained • Develop and deliver training methods, materials and programs relative to building operating standards • Ensures the availability of an adequate inventory of tools and supplies to operate the facilities • Provide assistance to the management and the maintenance staff in dealing with local, State and Federal code requirements and their implementation • Manages safety compliance and systems training for the maintenance staff

Title: Senior Customer Success Manager (West Coast only) Location: North America You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success. Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties. What will I be doing? - Maintain a revenue base by managing retaining and expanding a book of business - Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate - Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage - Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base What skills do I need? - 5+ years of Customer Success in a B2B SaaS company - Proven expertise in driving account expansion in large accounts - Experience in building multi-threaded relationships in assigned customer accounts - Demonstrated experience as a trusted advisor to customers - Great communication skills across multiple mediums (video conference, phone, email) - Experience in customer success planning - Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares) - Exceptional organizational and time management skills - The ability to thrive in a remote, fast-paced environment Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market

• Handle a wide variety of contract templates across the full contract lifecycle: from tender development through project execution and closeout • Review, revise, draft, and negotiate a wide variety of commercial contracts including SaaS agreements, SOWs, NDAs, etc. • Help the legal team scale to support the Company’s growth by implementing systems, automation, processes, and procedures to support the contracting function • Manage our automated contracts management system, Ironclad, to ensure proper approvals are received • Manage and update our library of templates, clauses, and other relevant information • Work cross-functionally with Sales, Sales Operations, Marketing, Finance, and other internal stakeholders in connection with all of the foregoing • Assist with other general administrative and legal projects as needed

Title: Manager, Life Co. Acquisition Location: TAMPA Florida United States Type: Full-Time As a dedicated Manager of Life Company Acquisition, you will lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivate staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Execute process improvements and leads organizational process changes to improve member and employee experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security. - Contributes to the achievement of Life Co member, product, and financial goals through team's performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results. - Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results. - Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income. - Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed. - May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. - Responsible for the resolution of complex operations issues and/or member escalations. - Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations. - Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes. - Responsible for efficient call center operating model that adheres to employee and member experience KPIs. - Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of relevant education and/or experience. - 6 years of experience in financial services operations to include process improvement. - 2 years of direct team lead, supervisory or management experience required. - Experience implementing and managing business process improvements. - Extensive sales experience in the Health, Life, or Retirement industry. - Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income. - Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services). - Ability to complete AHIP (America's Health Insurance Plans) and Strategic Partner carrier certifications. What sets you apart: - US military experience through military service or a military spouse/domestic partner - Current Life and Health license - 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries. - 1 or more years of working experience with Life, Health, or retirement income products - Experience working/managing in a call center environment. - Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080.