• Assist Production Manager with supervising production crews and jobs according to SERVPRO® procedures. • Keep Production Manager updated on production, as appropriate. • Coordinate requirements for the job, complete job files, supervise production operations and monitor jobs from start to finish. • Resolve problems quickly as they arise. • Perform production work as needed. • Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. • Monitor and follow up on all assigned jobs ensuring customer needs are met. • Communicate and establish rapport with commercial and residential customers. • Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database. • Adhere to franchise established pricing schedule. • Discuss any alterations or deviations from franchise pricing schedule with Production Manager. • Ensure all personnel reports to jobsite as scheduled. • Coordinate production and assign tasks to Crew Chiefs and Technicians. • Confirm that the staging area and equipment for each job are set up properly.

• Plan, manage, and monitor project execution, ensuring on-time delivery within budget • Act as the customer’s trusted partner, developing relationships and identifying additional service opportunities and business insights • Tailor project delivery models to match customer needs and apply best project management practices • Conduct portfolio risk analysis, proactively manage risks, and communicate effectively with stakeholders • Be a people manager, execute the company's people management practices, including hiring, onboarding, performance evaluation, and retention strategies • Implement best practices and tools for project execution and management • Drive continuous improvement through lessons learned and project achievements

• Lead and develop a team of Project Managers • Ensure service excellence in service delivery • Grow and develop exceptional people, promoting a culture of learning, respect and inclusivity • Produce thought leadership reports providing valuable insights to the construction market • Set a clear strategy and ambition with the team in line with our Business Plan • Ensure compliance with quality standards and participation in ISO audits • Develop a detailed understanding of the market and act as a brand ambassador • Participate in meetings with Senior leadership and prepare presentations

• Lead end-to-end execution of major capital projects (typically USD $2–20M) from concept through commissioning and handover. • Develop and manage project charters, business cases, scope, budgets, schedules, and risk mitigation plans. • Partner with operations, R&D, supply chain, and finance to prioritize and plan annual capital budgets. • Supervise and mentor direct reports, fostering skill development and accountability. • Ensure all capital projects comply with regulatory requirements (FDA, ISO, environmental, and local authorities). • Lead post-project reviews to capture lessons learned and improve capital project methodologies.