• Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns • Provide support across phone, email, and chat channels • Escalate and document issues appropriately • Partner with Shared Services teams to identify solutions and perform root cause analysis • Navigate multiple systems efficiently in a fast-paced environment • Assist with process improvements and knowledgebase updates • Meet Quality Assurance and performance expectations • Prioritize tasks effectively while maintaining accuracy • Build strong relationships with dealerships, leadership, and cross-functional teams

• Lead the planning and execution of communications schedule capturing marketing campaigns across multiple channels • Develop, write, and manage high-quality content including social media posts, email newsletters, blog articles, website copy, and editorial submissions • Oversee the creation and execution of ATI’s social media strategy • Drive the creation and execution of targeted email campaigns • Take the lead in coordinating efforts between internal departments • Support the oversight of ATI’s brand usage across all internal and external communications • Regularly analyze marketing campaign results, website traffic, and social media metrics • Develop and produce sales collateral, presentations, press releases, case studies, and other materials

• Reporting to the Executive Vice President, Communications and Public Affairs, this role requires exceptional leadership and negotiation skills, in-depth experience with government relations, and a passion for developing and leading creative communications strategies. • Key responsibilities include oversight of multiple communications portfolios, driving awareness of the JCCs, directing of content development and communications planning, advancing the JCC’s digital content strategy and digital media profile along with proactive and reactive media relations strategies and issues management. • Continuously learning global industry trends and creative, innovative communication strategies and practices are also expected, as is razor-sharp strategic advice. • The successful candidate will have already established government relationships and be an exceptional problem-solver when faced with competing priorities, complexity, and ambiguity. • They must understand the complexities of government, the political arena and how to collaborate with a purpose to elevate communications to a new and creative level. • They will be able to build and foster strategic, collaborative relationships with a diverse range of internal and external partners. • They are passionate about creating mechanisms for feedback and developing key performance indicators, tracking progress, continuously seeking improvement opportunities, and regularly reporting on the status of the communications strategy and operational plans. • The Director, Communications JCC leads a team of communications professionals in implementing long-term communications strategies and projects, including developing comprehensive strategic plans, creative content for online and print, managing multiple websites and channels, special events, marketing and branding, media relations, and providing guidance and advice to divisions of family practice, and other partners and audiences.

Role Description Working within the Office of Policy, External Affairs, and Priority Populations, the Policy & Communications Coordinator will assist in policy development and analysis and communications projects for the Division. - Conduct research to inform the NYC Health Department’s position on proposed federal, state, and local laws, regulations, and policies, including analyzing data and policy trends. - Assist the Senior Policy Analyst in maintaining a database to track developing laws. - Draft comments, position statements, memoranda, and summary reports on proposed laws and regulations. - Assist in responding to inquiries from elected officials, the Office of Commissioner, City Hall, press, and constituents regarding the Division's policies and programs. - Assist in the development of the Division's annual legislative and regulatory agendas. - Assist in preparing for Board of Health, City Council, and other hearings. - Assist in the development and review of communications materials, including presentations, guidance documents, reports, FAQs, dear colleague letters, flyers, press releases, webpages, marketing campaign materials, and social media postings. - Review Webpage Change Requests and Communication Project Requests. - Liaise with the agency's Office of External Affairs to facilitate intergovernmental affairs requests and communications projects. - Other duties, as appropriate. Qualifications - Master's degree in public health or a related field preferred. - Bachelor's Degree Required. - Excellent computer skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - Strong written and verbal communication skills, with experience developing reports and presentations. - Ability to work both independently and collaboratively in a fast-paced environment. - Experience interpreting and communicating neighborhood health data is a plus. Requirements - Experience in public health policy or legislative analysis. - Knowledge of domestic infectious disease trends, epidemiology, and prevention. - Knowledge of health disparities and social determinants of health. - Knowledge of BIPOC, LGBTQI+, TGNCNB, immigrant, justice-involved, and homeless and unstably housed health-related topics. - Strong written and oral communication skills with ability to communicate in different styles and to varied audiences. - Ability to engage and facilitate cooperation among multiple stakeholders. - Excellent organizational skills with ability to prioritize work and produce high quality results on time with attention to detail. Benefits - Public Service Loan Forgiveness (PSLF) eligible employer. - Generous Paid Time Off (PTO) policy. - Medical, dental, and life insurance with low or no employee contribution. - A retirement savings plan with generous employer contribution. - Flexible spending medical and commuter benefits plan. - Meaningful work at an organization striving to advance health equity and social justice.