UMA Education logo
UMA Education

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

Re-Entry Representative

Location

United States

Posted

18 hours ago

Salary

$20 / year

Seniority

Entry Level

No structured requirement data.

Job Description

Re-Entry Representative

UMA Education

Role Description As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success. - Student Support and Resolution: Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements. - Eligibility Assessment: Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings. - Status Updates: Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments. - Appeals Process: Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision. - Resource Support: Connect students with Re-Entry Student Finance to proactively manage their financial obligations. Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study. - Perform other duties as assigned. Qualifications - High School Diploma or equivalent experience. - Skills – relationship building, customer service, motivational, personal accountability, time management, and drive. - Ability to professionally communicate fluently in verbal and written English. - Ability to support a diverse and inclusive work environment. - Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Requirements - Any advanced degree or equivalent work experience. - 1+ years’ experience in customer service or hospitality-related role. - 2-4 years’ experience in admissions, academic advising, or another student-facing role. - Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams. - Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking. Benefits - This is a full-time remote position. - Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. - Anticipated starting salary is based on experience and qualifications. - Compensation Range: $20 — $20 USD Company Description Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

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