Role Description We are seeking a highly skilled, efficient, and resilient Bilingual Medical Administrative Assistant to support a fast-paced, high-volume U.S. healthcare practice. This role demands a unique combination of exceptional patient customer service and deep revenue cycle competency, with a sharp focus on handling complex HMO and insurance authorizations. The ideal candidate must comfortably navigate a tech-forward environment, utilizing advanced platforms like AthenaHealth, Weave, and AI-integrated communication portals. - Prior Authorization & Insurance Management: - HMO Prior Authorizations: Submit, track, and secure complex prior authorizations for HMO cases, ensuring all clinical documentation meets payer criteria. - Visit Mapping: Electronically attach approved authorizations and referral codes directly to patient visits within AthenaHealth to guarantee clean claim submissions. - Insurance Verification: Conduct rigorous eligibility and benefit verifications across Medicare, Medicaid, HMOs, and PPOs prior to patient appointments. - High-Volume Patient Communications & Technology Integration: - Call Management: Handle high-volume inbound and outbound patient calls efficiently while maintaining a professional, reassuring demeanor. - AI Portal Syncing: Monitor and manage patient interactions via the Yobi AI receptionist portal, ensuring seamless handoffs between automated workflows and live care. - Appointment Management: Utilize Weave to handle multi-channel communication, text reminders, and real-time appointment scheduling/rescheduling. - Patient Retention Outreach: Execute targeted outbound campaigns for no-show follow-ups and proactively contact patients to retrieve missing demographic data or insurance ID cards. Qualifications - Experience: Minimum of 4+ years of verified administrative or receptionist experience supporting a U.S.-based healthcare practice. - EMR Expertise: Extensive, hands-on administrative proficiency within AthenaHealth EMR (AthenaOne). - Tech Stack Familiarity: Direct experience working with Weave (or equivalent VoIP appointment platforms) and digital communication hubs. - Workflow Agility: Proven capability to maintain high accuracy and a calm demeanor in a high-call-volume clinic environment. - Workspace Setup: A dedicated, quiet home office with high-speed internet, a noise-canceling headset, and reliable power backup. Preferred Qualifications - Insurance Literacy: Deep familiarity with major U.S. insurances, regional HMOs, and IPAs (e.g., Regal, Optum, IEHP, PPOs, Medicare, and Medicaid). - Specialization: Prior dedicated experience working as an Authorization/Billing Specialist or a Medical Front Desk Lead.

Role Description The Medical Assistant provides virtual clinical and administrative support for evolvedMD’s psychiatric med management program. This role is critical in ensuring patients receive timely, coordinated care by managing: - Virtual triage - Prior authorizations - Prescription coordination - Appointment scheduling Working closely with Psychiatric Consultants and the Clinical Operations team, the Medical Assistant enables providers to focus on delivering high-quality psychiatric care by handling essential non-clinical workflows. This is a fast-paced, execution-focused role ideal for a detail-oriented, proactive individual who thrives in a fully remote environment. Qualifications - Current Medical Assistant certification required. - Training, education or experience in behavioral health, psychiatric services, or ambulatory care is a plus. - 1–3 years of experience as a medical assistant. - Familiarity with EHR systems, clinical workflows, and integrated care models a plus. - Strong attention to detail, sound judgment, and the ability to manage multiple priorities are essential. - Comfortable with virtual patient platforms, utilizing telephone, text, messaging, and video visit software. Requirements - Serve as a primary point of contact for patient calls and portal messages. - Provide virtual support for patient questions, appointment needs, and general patient follow-up. - Collect and route lab results, outside records, and other patient information for provider review. - Submit and track prior authorizations for psychiatric medications. - Verify insurance eligibility and help resolve medication coverage issues with payers, pharmacies, and internal teams. - Prepare patients for virtual visits by confirming demographic and insurance information needed. - Support prescription refill requests and prepare items for provider review. - Coordinate with pharmacies on medication questions, clarifications, and follow-up needs. - Schedule new and follow-up appointments and help maintain provider calendars. - Manage appointment reminders, cancellations, reschedules, and follow-up communication. - Maintain accurate documentation in the electronic health record and related systems. - Track outstanding tasks, manage work queues, and organize inbound documents. - Follow established workflows, escalation pathways, and confidentiality standards. Benefits - Hourly rate $18 - $22.50 per hour (DOE) - $1,200 annual technology allowance - 401(k) company match up to 3%

Role Description We are seeking qualified candidates for the role of Medical Assistant at varying levels (I, II, III). The selected candidate will be placed at the appropriate level based on qualifications and experience. All levels contribute to patient care under the supervision of licensed medical professionals, with increasing responsibilities at higher levels. - Medical Assistant I: - Provide supportive patient care functions under supervision - Ensure patient safety and comfort in accordance with legal and professional standards - Perform delegated tasks as directed by a physician or RN - Medical Assistant II: - Includes all duties of MA I - Administer injectables and perform advanced clinical tasks - Requires additional experience and/or certification - Medical Assistant III: - Includes all duties of MA I and II - Perform high-level clinical procedures - Serve as a resource for less experienced staff You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma or GED - Graduate of an accredited Medical Assistant program - No experience required with a certification/registration as a Medical Assistant OR 1+ years of directly related Medical Assistant experience without certification/registration - BLS certification through the American Heart Association - Basic medical/nursing terminology - Computer proficiency Requirements - Preferred Qualifications: - For MA II: - Certification/Registration as a Medical Assistant - 5+ years of directly related experience - For MA III: - Certification/Registration as a Medical Assistant - 8+ years of directly related experience - Experience in Ambulatory Care - EPIC and Windows-based computer systems experience Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $16.00 to $32.12 per hour based on full-time employment

Role Description At Vantage, the Primary Casualty Underwriting Assistant is a Casualty team member. This role will be responsible for daily assistance in managing all underwriting transactions to support the Primary Casualty underwriting team. This role reports to our Head of Primary Casualty, and is a remote or hybrid opportunity based in one of Vantage’s office locations. Vantage’s US colleagues can work anywhere in the United States (excluding US territories and possessions). The base salary expectation for this role is between $60,000 and $85,000. The actual base salary for the selected candidate may be higher, commensurate with the candidate's experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health and welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more. Responsibilities & Accountabilities - Perform underwriting support activities for managing all underwriting transactions, service standards, compliance rules, and documentation. - Develop proficiency in fundamental underwriting analysis, file preparation, and report assessment. - Provide accurate rating support for new business submissions and renewals. - Producing quotes, binders, and endorsements for the Underwriters. - Issuing new business and renewal policies as instructed by the underwriting team. - Demonstrate a customer service mindset by proactively engaging with underwriters and internal and external contacts. - Collaborate and correspond with internal and external contacts to achieve a high level of service and meet client expectations. - Interact directly with various business partners and internal departments. - Meet departmental service standards in place for each process. - Partner with operations and technology team on design and systems implementation with a focus on ongoing process improvement. - Perform other duties and special projects assigned under minimal supervision. - Ability to process and adapt to change in a rapid growth new-company environment. Qualifications - A bachelor’s or technical degree or equivalent professional experience is preferred. - At least one year of insurance industry experience preferred. - One year of insurance product line experience preferred. - Knowledge of insurance policy forms and regulatory requirements. - Excellent written and verbal communication skills. - Analytical: Able to identify and define problems, extract critical information from data, and develop workable solutions for the identified issues. - Drive to Deliver: Takes accountability for work, organizes and prioritizes, delivers results, is action-oriented, sets and achieves goals, and demonstrates resilience. - Customer service focus: Recognizes customers’ needs, meets their requirements and adds value to customer outcomes. - Digitally savvy/Insight: Builds information from a variety of sources, cuts through complexity, considers options, solves problems, and makes decisions. - Knowledge of Microsoft Word, Excel, & ImageRight. - Ability to process and adapt to change in a rapid growth company environment. Our Vantage Values - Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities. - Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined. - We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally. - Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself. - Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.