Medical Assistant
Location
United States
Posted
23 hours ago
Salary
$18 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Medical Assistant
evolvedMD
Role Description The Medical Assistant provides virtual clinical and administrative support for evolvedMD’s psychiatric med management program. This role is critical in ensuring patients receive timely, coordinated care by managing: - Virtual triage - Prior authorizations - Prescription coordination - Appointment scheduling Working closely with Psychiatric Consultants and the Clinical Operations team, the Medical Assistant enables providers to focus on delivering high-quality psychiatric care by handling essential non-clinical workflows. This is a fast-paced, execution-focused role ideal for a detail-oriented, proactive individual who thrives in a fully remote environment. Qualifications - Current Medical Assistant certification required. - Training, education or experience in behavioral health, psychiatric services, or ambulatory care is a plus. - 1–3 years of experience as a medical assistant. - Familiarity with EHR systems, clinical workflows, and integrated care models a plus. - Strong attention to detail, sound judgment, and the ability to manage multiple priorities are essential. - Comfortable with virtual patient platforms, utilizing telephone, text, messaging, and video visit software. Requirements - Serve as a primary point of contact for patient calls and portal messages. - Provide virtual support for patient questions, appointment needs, and general patient follow-up. - Collect and route lab results, outside records, and other patient information for provider review. - Submit and track prior authorizations for psychiatric medications. - Verify insurance eligibility and help resolve medication coverage issues with payers, pharmacies, and internal teams. - Prepare patients for virtual visits by confirming demographic and insurance information needed. - Support prescription refill requests and prepare items for provider review. - Coordinate with pharmacies on medication questions, clarifications, and follow-up needs. - Schedule new and follow-up appointments and help maintain provider calendars. - Manage appointment reminders, cancellations, reschedules, and follow-up communication. - Maintain accurate documentation in the electronic health record and related systems. - Track outstanding tasks, manage work queues, and organize inbound documents. - Follow established workflows, escalation pathways, and confidentiality standards. Benefits - Hourly rate $18 - $22.50 per hour (DOE) - $1,200 annual technology allowance - 401(k) company match up to 3%
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