Role Description The data center build-out is the defining infrastructure challenge of this decade. Every hyperscaler, every operator, every institutional developer is constrained by one thing above all others: power. Getting it, connecting it, planning around it, and moving fast enough to matter. Build pairs agentic AI with deep domain expertise to deliver the work that used to take weeks in hours. We work with some of the largest infrastructure investors, developers, and operators in the world. Our domain experts are the reason the outputs are trusted. "The AI does the work. The domain expert makes it right." This role is for someone who has spent years inside the grid — not studying it, operating it. You understand why decisions get made the way they do, and you can explain it clearly to people who are moving fast and need to get it right. You'll review, validate, and steer AI-generated work across live client engagements. You'll help define what good judgment looks like in practice. And you'll be part of a small, high-output team doing work that actually moves the needle on how the world's most important infrastructure gets built. What you'll do - Review and validate AI-generated energy systems work — contingency assessments, power flow studies, interconnection analysis, capacity planning - Apply practitioner judgment to real client problems: what's physically feasible, what the trade-offs are, and where the AI got it wrong - Collaborate with Build's engineering and domain teams to improve workflow accuracy and output quality over time - Produce operational analyses, planning scenarios, and written assessments where needed - Help articulate what "correct" looks like — the assumptions, constraints, and engineering realities that aren't in any textbook Domain focus - Grid planning and optimization — OPF, N-1/N-2 contingency screening, load flow studies, renewable integration - Power availability and interconnection — site-level power assessment, grid connection feasibility, capacity analysis - Data and process workflows — historian data, compliance documentation, audit trail interpretation - Regulatory and standards environments — NERC CIP, TSO/ISO operating frameworks, utility compliance Tools our clients and workflows operate around include PSS/E, PowerWorld, MATPOWER, and OpenDSS. You don't need to know all of them — but you should be comfortable with the environments they represent. Qualifications - 5+ years of hands-on experience in transmission planning, power systems engineering, or utility systems — at a TSO, ISO, or large utility - The ability to explain why a decision is correct, not just produce it — trade-offs, constraints, physical limits - Clear, direct written communication. Our workflows are asynchronous and our clients move fast. - Comfort working with AI-generated outputs and improving them — not just reviewing from a distance - Preference for flexible, contract-based engagements over traditional employment Benefits - Fully remote, contract-based - Engagements vary in scope and duration — some short-term, some ongoing retainers - Hourly rate: $75–$200 depending on experience and scope. Exceptional expertise goes higher. - Ongoing collaborations structured as monthly retainers where volume justifies it - Assessment: CV review and a paid work sample if there's a fit Company Description Build is creating the agentic AI stack for the built world. We help institutional real estate teams automate complex development and acquisitions workflows so important projects can move from concept to completion faster, with less cost, delay, and operational drag. Our customers include some of the largest built-world institutions: alternative asset investors, developers, infrastructure owners, energy companies, industrial operators, and public-sector partners. Their work shapes the physical world, but the workflows behind that work are still slow, fragmented, document-heavy, and dependent on expert coordination. We believe the next generation of built-world software will not just organize work. It will help do the work. Agents will reason across documents, drawings, financial models, market data, approvals, constraints, and expert judgment. Human experts will stay in control, but they will operate with far more leverage. We are backed by leading investors and operators, including executives from Blackstone and OpenAI, alongside top venture firms. We are building a generational company at the intersection of AI and the physical world.

Role Description The Senior Technical Support Analyst – IBM i Power Systems, Robot serves as a key customer contact, troubleshooting advanced technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. This role involves: - Advanced Technical Troubleshooting: Conduct in-depth analysis of more complex or escalated issues with Fortra's solutions based on customer system configurations, specifications, and reported problems to determine if the software is functioning properly according to documented specifications. - Customer Communication: Serve as a trusted advisor to high-priority customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. - Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality. - System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality. - Issue Escalation and Leadership: Document discrepancies and collaborate with internal teams to develop and propose solutions. Act as a mentor or lead for other team members during the escalation process. - Feature Request Documentation: Oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team. - Mentorship and Collaboration: Provide guidance and mentorship to junior analysts, fostering knowledge sharing and professional development. - Team and Customer Education: Lead training or knowledge-sharing sessions for both customers and internal team members. - Continuous Improvement: Contribute to the development of internal support best practices and stay updated on Fortra's solutions and evolving customer needs. - Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials for the broader support team. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 4+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution. - Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies. - IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks. - Proficiency in diagnosing complex technical issues and identifying root causes. - Excellent verbal and written communication skills. - Strong problem-solving skills and the ability to work independently and collaboratively. - Demonstrated ability to own issues from start to finish while working effectively within a team environment. - Familiarity with technical support tools, ticketing systems, and escalation processes. - Demonstrated experience working in a customer-facing role. - Evidence of proactive learning, professional development, or a self-described commitment to lifelong learning. Requirements - Experience leading technical projects, mentoring peers, or contributing to the development of team best practices. - Experience with Fortra's Robot solutions (Schedule, Replay, Alert, HA, Network, Console, Save, Space, Monitor, Performance Navigator, etc.). - Familiarity with enterprise software systems and environments. - Prior experience in documenting feature requests and collaborating with development teams. Benefits - Health, dental, and vision coverage as of hire. - Immediate enrollment in 401(k), HSA, and FSA plans. - Flexible PTO policy. - Tuition and personal enrichment reimbursement. - Option to enroll in ID Theft Protection Program.

Role Description The Senior Technical Support Analyst – IBM i Power Systems, Robot serves as a key customer contact, troubleshooting advanced technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. This role involves: - Advanced Technical Troubleshooting: Conduct in-depth analysis of more complex or escalated issues with Fortra's solutions based on customer system configurations, specifications, and reported problems. - Customer Communication: Serve as a trusted advisor to high-priority customers, ensuring they understand the root cause of the problem and the steps being taken to resolve it. - Environment Configuration: Set up, configure, and troubleshoot advanced test environments based on customer inputs and system specifications. - System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge. - Issue Escalation and Leadership: Document discrepancies and collaborate with internal teams to develop and propose solutions for critical customer issues. - Feature Request Documentation: Oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements. - Mentorship and Collaboration: Provide guidance and mentorship to junior analysts, fostering knowledge sharing and professional development. - Team and Customer Education: Lead training or knowledge-sharing sessions for customers and internal team members. - Continuous Improvement: Contribute to the development of internal support best practices and stay updated on Fortra's solutions. - Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 4+ years of experience in technical support, IBM i system analysis, or a related role. - Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies. - IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks. - Proficiency in diagnosing complex technical issues and identifying root causes. - Excellent verbal and written communication skills. - Strong problem-solving skills and the ability to work independently and collaboratively. - Demonstrated ability to own issues from start to finish. - Familiarity with technical support tools, ticketing systems, and escalation processes. - Demonstrated experience working in a customer-facing role. - Evidence of proactive learning and professional development. Requirements - Experience leading technical projects, mentoring peers, or contributing to the development of team best practices. - Experience with Fortra's Robot solutions (Schedule, Replay, Alert, HA, Network, Console, Save, Space, Monitor, Performance Navigator, etc.). - Familiarity with enterprise software systems and environments. - Prior experience in documenting feature requests and collaborating with development teams. - Proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners. Benefits - Competitive benefits and salaries. - Personal and professional development opportunities. - Flexibility. - Much more! Company Description We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require “Canadian work experience”; all relevant experience will be considered. This posting is for an existing vacancy. Expected Compensation: C$50,000 - C$65,000 At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

• Design, develop, and maintain systems engineering training materials and curricula • Create instructor-led training (ILT), virtual training, eLearning modules, simulations, workshops, and job aids • Develop competency-based learning paths for engineering personnel across multiple experience levels • Develop SLE/FAST training courses in a modular format, ensuring each module addresses a single topic or closely related set of topics • Up-level existing training courses to incorporate government-defined software and program enhancements • Analyze ERAM software and hardware updates to determine training impacts and required content revisions • Update and deliver all SLE/FAST course materials with each ERAM software release when enhancements, functional changes, or corrections affect training content • Ensure training materials remain accurate, consistent, and aligned with operational use across different field configurations • Collaborate with government stakeholders and internal teams to validate content updates and support timely training delivery • Demonstrate adaptability by adjusting training content, delivery strategies, and development priorities in response to evolving ERAM releases, schedule shifts, and field implementation differences