Role Description Product Operators work directly with Product leadership to drive the highest-leverage initiatives across the organization. While Product Managers own their product areas and roadmaps, Product Operators own the critical work that spans multiple teams, functions, and priorities. This role sits at the intersection of product strategy, operations, execution, and organizational effectiveness. You'll partner closely with the Chief Product Officer and leaders across Product, Engineering, Design, Operations, Clinical, and Growth to identify opportunities, create alignment, and ensure our most important initiatives move forward. We're looking for someone early in their career but operating at an exceptional level. The strongest candidates may come from: - Chief of Staff - Venture Capital - Strategy - Consulting - Startup Operations - Other highly analytical environments What You'll Do - Partner directly with the CPO on the most important cross-functional questions facing the Product organization. - Own initiatives that span multiple product teams and don't naturally belong to a single roadmap. - Identify gaps, dependencies, and opportunities across teams, ensuring nothing important falls through the cracks. - Drive alignment among stakeholders with competing priorities and perspectives. - Translate strategic goals into concrete plans, milestones, and operating rhythms. - Build frameworks, analyses, and recommendations that inform product and company decisions. - Create visibility into key initiatives and proactively surface risks, tradeoffs, and blockers. - Improve how the Product organization operates by strengthening planning, communication, and execution. - Serve as connective tissue across Product, Engineering, Design, Clinical, Operations, and Growth. Qualifications - 2–5 years of experience in a high-performance environment. - Exceptional problem-solving and structured thinking skills. - A bias toward action and a track record of turning ambiguity into momentum. - Strong written and verbal communication skills. - Comfort operating across teams, functions, and levels of seniority. - Ability to influence outcomes without direct authority. - Curiosity about products, healthcare, and company building. - Strong judgment and an instinct for prioritization. You'll Thrive Here If... - You enjoy being dropped into the hardest problem in the room. - You love connecting dots across teams and disciplines. - You care more about impact than ownership boundaries. - You are energized by ambiguity and thrive in fast-moving environments. - You want a front-row seat to how product strategy gets shaped and executed. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Role Description Lead UX/UI design across multiple client projects from discovery through delivery. - Join client meetings, run or support discovery sessions, and represent your design decisions confidently. - Create prototypes to validate and communicate ideas quickly. - Collaborate with engineers and strategists to ensure the design translates well into the build. - Take ownership of your work; move it forward without waiting to be directed. Qualifications - 3+ years of commercial experience in product or UX/UI design, with a portfolio that shows it. - Proficiency in Figma. - Comfortable with direct client contact and independent communication in meetings. - Strong English skills (B2+/C1). - Able to work autonomously and manage your own workload. - Availability of 20 hours/week with overlap between 10:00–16:00 CET. - Comfortable in Jira or similar project management tools. Requirements - Experience with Webflow. - AI tools already part of your design workflow. - E-commerce projects in your portfolio. Benefits - Rate: 25–35 USD/hour (B2B/Freelance), depending on experience. - Remote: Work from wherever suits you; no office, no commute. - Flexible hours: Manage your own schedule, with team overlap around 10:00–16:00 CET. - Varied work: Projects across publishing, manufacturing, startups, and more; partners from the US, UK, and Australia. - Real ownership: You'll contribute from strategy through to execution, not just execute on a brief. - Transparency: We share where the company is headed, what's working, and what's not. - Supportive team: Feedback, collaboration, and someone to back you up when you need it. - Room to grow: New tools, new methods, new territory; we'll support you along the way. Company Description xfive is a digital consultancy with 20+ years of experience helping companies shape and scale their digital products. We work across design, engineering, and AI, with partners ranging from publishers and manufacturers to NGOs and product-led startups. Most don't work with us just once. They stay for years because we show up as advisors, not vendors.

• Define product strategy and roadmap for integrated design and simulation experiences • Champion solutions that connect design, engineering, and manufacturing workflows • Drive adoption of simulation as a core design tool for mainstream users • Leverage automation and AI to simplify complex analysis and guide better decisions • Ensure responsible AI principles (transparency, explainability, user trust) are embedded in product experiences • Partner with engineering, UX, and domain experts to deliver impactful, credible solutions • Use customer insights and product data to identify unmet needs and prioritize investments

Role Description We are seeking a Service Design Lead to drive end-to-end design across a large-scale transformation program, shaping future-state investigator experiences and operating models. This role blends strategic vision with hands-on delivery, translating complex requirements into user-centered, build-ready solutions. You will work closely with Agile teams, product owners, and architects to ensure design excellence at every stage. Strong facilitation and stakeholder engagement skills are essential, with the ability to lead workshops across senior leaders and frontline users. Ideal candidates bring deep expertise in service design methods and a proven track record in complex government or enterprise environments. Responsibilities - Lead end-to-end service design across the full investigation lifecycle, from referral intake to case closure and outcome recording. - Define future-state investigator journeys, operating models, and experience principles across all user groups (investigators, supervisors, oversight teams, stakeholders). - Design interim operating models to support transition from legacy systems to the new platform. - Translate program objectives and business requirements into design-ready, standards-aligned features. - Collaborate with Product Planning and Business Analysis to ensure features are user-centered, feasible, and ready for build. - Facilitate design reviews with product owners and SMEs, ensuring timely endorsement. - Maintain design consistency across features, channels, and workstreams. Stakeholder Engagement - Plan and facilitate cross-functional stakeholder workshops. - Align service processes, digital channels, and technology requirements across teams. - Coordinate with the Planning Lead to align design delivery with sprint cadence and program timelines. Human-centered Design & Continuous Improvement - Embed human-centered design practices throughout delivery, from discovery to UAT and go-live. - Advocate for investigator needs in all design and delivery decisions. - Support change management by aligning training and adoption materials with the designed experience. - Drive post-go-live improvements based on user feedback and operational insights. Qualifications - Demonstrated experience leading service design on large-scale government or enterprise transformation programs. - Deep expertise in service design methods, journey mapping, service blueprinting, co-design facilitation, and experience prototyping. - Ability to operate at both strategic and detailed levels, defining future-state operating models and reviewing individual feature designs in the same week. - Experience collaborating with Agile delivery teams, product owners, and solution architects in a fast-paced program environment. - Strong facilitation and stakeholder management skills, comfortable leading workshops with senior stakeholders and frontline investigators alike. Nice to Have - Experience with Curam or similar enterprise case management platforms is advantageous but not required. - Familiarity with case management, investigation, or benefits administration domains is an asset. Core Skills - Agile Methodologies - Curam - Service Design - Stakeholder Management - Human Centered Design - Journey Mapping