• Leading an Information Services teams’ program portfolio including the planning and performance of technical and non-technical initiatives • Supporting the organizational tools and methodologies set by the NM Project Management Office • Acting as a liaison between their Manager and the departments they support • Assisting in budget management, contract management, and program communications

• Lead the successful delivery of ServiceNow solutions and services, for large client programs. • Lead and mentor a team of Software Engineers on projects and align project tasks to engineers’ skill set. • Provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. • Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems. • Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer. • Write/estimate Stories, monitor engineers' work, and own overall quality and delivery of development. • Collaborate with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers. • Draft and publish to company repository technical and process documentation.

Role Description We are seeking a highly skilled and motivated ServiceNow Developer to join our team on a transformative enterprise project. In this role you will play a critical role in the design, development, and implementation of a custom ServiceNow application, consolidating and replacing functionality from multiple legacy tools. This is an opportunity to work on a modern, scalable platform using low-code/no-code capabilities alongside traditional development approaches—delivering impactful solutions for business process automation, system integration, and data transformation. This role is ideal for someone who thrives in dynamic environments, can work across various technologies, and is passionate about enabling rapid digital transformation through scalable, maintainable, and user-friendly solutions. Your work will include: - Building bespoke ServiceNow scoped applications that embody the Sprezzatura standard — clean, performant, and human-centered. - Designing flows and automations that make complexity look simple using Flow Designer, Decision Tables, and Integration Hub Spokes. - Extending the platform with well-structured components, reusable Script Includes, and App Engine frameworks. - Shaping reusable frameworks, not just features — so teams can build faster and smarter tomorrow. - Partnering with stakeholders and business analysts to refine requirements and translate them into clear and actionable technical solutions. - Leading and contributing to data migration strategies and execution, bringing legacy systems seamlessly into ServiceNow. - Contributing to the Sprezzatura Pattern Library — our evolving canon of ServiceNow best practices, naming conventions, and design heuristics. Qualifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Applied Developer (CAD) - Minimum 5+ years developing and deploying applications on the ServiceNow platform. - Strong understanding of JavaScript, Glide APIs, and ServiceNow data design principles. - Proficient with both UI Builder and Workspace Builder. - Works effectively in Agile/Scrum environments. - Must be a U.S. citizen or permanent resident (required for federal contracts). Requirements - Low-Code / No-Code Expertise: Flow Designer, Decision Tables, Integration Hub Spokes, Process Automation Designer (PAD), Playbooks, App Engine Studio (AES). Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules • Serve as the technical SME on platform capabilities • Design integrations using Integration Hub, REST APIs, and custom spokes • Guide developers and administrators, ensuring alignment with best practices and federal security requirements • Oversee technical design documentation, architecture diagrams, and configuration standards • Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery