Role Description We are seeking a Director, Business Intelligence & Analytics (BIA) to report to the Vice President of Revenue Operations. This individual will establish a BI architecture and corresponding standards that promote self-service analytics while offering world-class capabilities that scale with business growth. The rapid evolution of market drivers and business growth necessitates the maturation of enabling tools and data structures that will scale effectively with the field organization’s needs and deliver continuous improvements in field productivity. As the subject matter expert for Business Intelligence and Analytics, you will support and collaborate closely with field teams and operational teams, instituting leading practices for enabling and supporting business analytics by leveraging various BI tools. The Director will lead a team of Business Intelligence & Analytics Analysts and Data Quality Specialists. A heavy emphasis will be placed on developing self-service BI and dashboard capabilities, and delivering business value through the design and implementation of analytic solutions. The ideal candidate is also fluent in technology and BI applications, able to assess the current technical environment, and develop BI solutions to meet business objectives. Qualifications - Minimum of 10 years of experience in business intelligence, data analytics, or related fields, with at least 5 years in a leadership role. - 7+ years of experience in business/revenue operations, business analytics, consulting, and/or information technology. - Proven track record implementing and/or managing self-service BI solutions. - Experience with Business Intelligence and Customer Relationship Management tools for revenue reporting and forecasting (e.g., Tableau, Power BI, Salesforce). - Fluency in working with leading data management tools, including MDM tools, ETL tools, reporting tools, and visualization tools. - Knowledge of scripting SQL, VBA, and database design is a plus. - Experience with Alteryx. - Proven ability to extract/source data from multiple data sources and integrate them into a single source view/report/dataset. - Practical experience with requirements analysis, design, development, testing, and deployment of BI solutions (End-to-End) over multiple technologies, sizes, and scales of projects. - Experience with analyzing complex data correlations with the ability to define and explore "what if" scenarios. Requirements - Strong analytical skills, with the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a more general understanding. - Demonstrated business acumen and the ability to apply technology solutions to solve business problems. - Self-starter who can operate independently, with a demonstrated track record of success with strategic and operational matters. - Ability to lead teams across a broad set of functions and geographies to develop new ideas and creative solutions for difficult, ambiguous, and complex issues. - Strong written and verbal communication skills, with a track record of presenting to senior management. - Ability to work with management and business teams to understand their strategy, goals, and objectives, with specific experience in coordinating and leading requirement gathering sessions, and executing and fulfilling business requirements. - Ability to manage multiple competing priorities simultaneously and drive projects to completion. - Exhibits sound business judgment, a proven ability to influence others, and a proven track record of taking ownership, leading data-driven analyses, and influencing results. - Experience with complex IT environments and data centers. Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution