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Business Development Manager
Location
Canada
Posted
60 days ago
Salary
0
Seniority
Senior
Job Description
Business Development Manager
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• Process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route • Handling shipments from start to finish, ensuring compliance with DSV policies as well as Pharmaceutical and government regulations • Serve as the primary point of contact for customers and provide the highest level of customer service • Efficiently process all inbound and outbound requirements before or within agreed time frames • Direct communication with customers, overseas offices, airlines or ocean carriers and truckers • Daily management and coordination of shipments • Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments • Establish and coordinate schedules with carriers and tender/dispatch shipments • Create/prepare shipping documents as required • Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments • Track and trace all shipments • Prepare and publish reports, as required • Proactively identify problems and swiftly implement the appropriate solutions • Regular communication with customers on shipment updates, issues and resolution • Confirm rates and service levels with carriers • Responsible for reconciling payables and vendor invoice approvals • Prepare quotes for clients and other network offices/agents • Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery • Investigating non-conformities and working with Quality teams to develop corrective actions • Ensure all DSV KPIs met throughout the movement of the shipment
Job Requirements
- A minimum of three years international transportation industry experience
- Education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
- Authorized Cargo Representative (ACR) designated status, an asset
- Good command, both verbal and written, English skills
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal skills, building professional relationships internally and externally
- Strong problem-solving skills and analytical skills
- Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
- Both a team builder and a team-player
- Excellent organizational and time management skills
Benefits
- DSV encourages inclusivity and is committed to diversity in the workplace
- Work with candidates with disabilities throughout the recruitment process
- Health and safety programs
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