Role Description Acentra Health is looking for a Operations, SVP to join our growing team. The Senior Vice President (SVP), Operations of state Assessment programs, will serve as a key executive leader supporting a large contract in New York. This role is accountable for the operational, financial, and strategic performance of the program, with responsibility spanning service delivery, operational excellence, client partnership, compliance, performance outcomes, and overall contract execution. The SVP ensures that operational performance consistently meets contractual obligations, service level agreements (SLAs), regulatory requirements, quality standards, and financial targets while fostering a culture of accountability, innovation, collaboration, and continuous improvement. As the leader, you will champion operational innovation through automation, analytics, artificial intelligence (AI), and technology-enabled service delivery models that improve efficiency, quality, scalability, and stakeholder experience. The role requires a sophisticated understanding of healthcare operations, the role of independent assessment within public sector programs, technology-enabled service delivery, policy and regulatory environments, financial management, and large-scale organizational leadership. Qualifications - Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, Health Information Management, or related discipline required. - Minimum of 15 years progressive leadership experience in healthcare operations, managed care, government healthcare programs, utilization or related healthcare services. - Minimum of 10 years in senior leadership roles in assessment related programs and operations. - Demonstrated experience managing P&L responsibility, operational performance, and contractual compliance within highly regulated healthcare environments. - Master’s degree in business administration, Healthcare Administration, Public Health, or related field strongly preferred. - Experience with Government healthcare programs and government-sponsored healthcare initiatives, to include Medicaid and Medicare. - Managed care, utilization management, care management, or population health operations. - Enterprise operational transformation and process improvement. - Technology implementation and operational integration and process improvement. - Strategic planning and organizational growth initiatives. - Contract management and performance-based delivery models. - Multi-site and geographically dispersed operational leadership. Requirements - Provide executive oversight for operational delivery across assigned contracts, programs, and markets, ensuring achievement of financial, operational, quality, and client satisfaction goals. - Drive operational transformation initiatives focused on scalability, process optimization, innovation, and technology enablement. - Maintain full accountability for P&L performance across assigned operational portfolios, including revenue, expense management, forecasting, margin optimization, and financial stewardship. - Partner with Finance and executive leadership to develop annual operating plans, budgets, and long-range financial strategies. - Analyze operational and financial performance metrics to identify trends, risks, and opportunities and implement corrective actions as necessary. - Lead executive-level communications and presentations with internal leadership, clients, regulatory agencies, and external stakeholders. - Collaborate cross-functionally across operations, technology, clinical, compliance, legal, finance, and business development teams to achieve enterprise objectives. - Partner with technology, product, analytics, and business leaders to modernize operational processes and implement innovative service delivery models. - Ensure operational readiness and change management strategies are effectively executed during technology implementations and transformation initiatives. - Foster a culture of innovation, while balancing appropriate governance, regulatory compliance, and risk mitigation. - Develop and monitor key performance indicators (KPIs), quality metrics, and service level agreements (SLAs), to drive accountability and continuous improvement. - Lead performance improvement initiatives to address operational risks, quality concerns, and service delivery gaps. - Ensure operational compliance with all contractual obligations, accreditation standards, regulatory requirements, and corporate policies, including HIPAA privacy and security standards. - Monitor and interpret changes in healthcare policy, public sector regulations, and industry trends to proactively guide operational strategy and client solutions. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

• Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs • Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices • Collect End-Customer requirements and collaborate in drafting Level of Effort estimates. • Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team. • Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products. • Field complex questions on service methodology and delivery best practices. • Implement new processes and procedures to support hyper-growth. • Review and analyze delivery services data to improve sales workflows and scoping processes

• Support High-Priority Strategic Initiatives: Partner closely with the Vice President of Operations to scope, coordinate, and execute strategic projects across the business. Help ensure priorities are well-defined, workstreams stay on track, and stakeholders remain aligned. • Cross-Functional Project Management: Support the VP of Operations in managing cross-functional initiatives involving teams such as Sales, Marketing, Customer Success, Product, Finance, and Operations. Facilitate communication, track progress, identify blockers, and drive follow-through. • Ad Hoc Strategic Projects: Jump into ambiguous or time-sensitive projects as needed, quickly developing context, organizing workstreams, and helping move initiatives from idea to execution. • Pricing & Packaging Support: Assist with strategic work related to Prompt’s go-to-market motion, including pricing, packaging, segmentation, competitive positioning, and related business analysis. • Market Research: Conduct research on industry trends, customer segments, competitors, market dynamics, and new opportunities. Translate findings into clear, actionable summaries for leadership. • TAM & Market Opportunity Analysis: Support total addressable market analysis and related strategic assessments to help evaluate growth opportunities, new market verticals, and potential expansion areas. • New Market Vertical Exploration: Help assess potential new markets or customer segments by researching market size, customer needs, competitive landscape, operational complexity, and strategic fit. • Data-Driven Decision Support: Use data to support strategic recommendations, business cases, and operational decisions. Build analyses that help leadership evaluate opportunities, tradeoffs, and risks. • Reporting & Synthesis: Gather inputs from internal systems, stakeholders, and external sources, then synthesize information into concise updates, memos, presentations, and recommendations. • AI-Enabled Research & Analysis: Use AI tools effectively to accelerate research, structure analysis, summarize information, and improve the quality and speed of strategic work. • Ambiguity Management: Bring structure to undefined problems by clarifying objectives, identifying key questions, organizing next steps, and driving work forward with limited direction. • Operational Cadence & Accountability: Help create lightweight systems for tracking projects, decisions, owners, timelines, and follow-ups across strategic initiatives. • Resourceful Execution: Approach new problems with curiosity, judgment, and initiative. Be willing to move fluidly between high-level strategic thinking and detailed execution.

Role Description We are seeking a motivated and detail-oriented Rewards Operations Specialist to join our partners dynamic team. This role plays a key part in managing and optimising their customer loyalty and rewards programs, ensuring seamless operations and maximising customer engagement. This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the Certified Loyalty and Reward Specialist Course as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role. Key Responsibilities - Oversee daily operations of rewards and loyalty programs. - Analyse program performance and recommend improvements. - Coordinate with marketing and customer service teams to deliver consistent program experiences. - Manage data integrity and reporting related to rewards activities. - Support the development and implementation of new reward initiatives. Qualifications - Strong organisational and analytical skills. - Excellent communication and teamwork abilities. - Basic understanding of loyalty program mechanics is a plus. - Willingness to complete professional certification. Requirements - Complete the Certified Loyalty & Reward Specialist Course. - Cover the cost of the course before starting the position. Benefits - In-depth understanding of loyalty program design and management. - Industry best practices and emerging trends. - Practical skills to optimise customer retention and engagement. - Recognition as a qualified professional in reward operations. How to Apply Please submit your CV and a brief cover note that provides a bit about yourself and explains why you believe you’re the right fit. Company Description We’re not new to this. SMG Group has over 15 years of experience and has placed more than 3,000 people into new roles. We don’t believe in empty promises: complete our course, follow the process, and we’ll help you land the job. If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert team members will guide you through the next steps. Testimonial: "The course gave me the exact skills hiring managers asked for. I went from hospitality customer service to a paid placement in under four months. Mentoring from other specialists made all the difference." — Marcus L., Partnerships Coordinator