Role Description A global consulting and managed services organization is seeking an experienced service delivery leader to oversee governance and IT managed services for a large enterprise client. This role serves as the primary onshore point of contact, responsible for account governance, client relationship management, operational oversight, and delivery excellence across a complex, multi-tower engagement. The ideal candidate brings deep experience in IT outsourcing and managed services, a strong understanding of ITSM, ITAM, and vendor management frameworks, and the ability to engage confidently with senior stakeholders. This role sits at the intersection of service delivery, client partnership, and account growth — requiring both operational discipline and strategic advisory capabilities. This is a contract opportunity with potential for future full-time consideration. - Remote position based in Ontario, Canada - Posted compensation may be paid in USD or converted to CAD equivalent depending on location and contract terms - Occasional travel may be required - Candidates must currently reside in Canada - Independent contractors are welcome - No third-party vendors or agencies please Qualifications - 15+ years of experience in IT outsourcing or managed services, with demonstrated leadership across ITSM, ITAM, and application or infrastructure managed services engagements - Experience working within complex, highly regulated enterprise environments — relevant industry backgrounds may include healthcare, pharmaceutical, life sciences, medical devices, or related sectors - Proven experience managing complex client relationships and large enterprise accounts in an onshore/offshore delivery model - Background in vendor management, sourcing strategy, and supplier negotiation - Strong analytical and problem-solving skills with a results-oriented approach - Excellent communication and presentation skills, with the ability to engage confidently with senior executives and client leadership - Experience facilitating governance forums, steering committees, and executive-level stakeholder meetings Requirements - Education: Bachelor's degree in a relevant field required - Master's degree preferred What You'll Be Doing - Provide overall delivery oversight across a large, complex enterprise account, ensuring compliance with contractual commitments and governance standards - Serve as the primary onshore relationship owner, maintaining clear communication and strong working relationships with key client stakeholders - Drive governance forums and executive-level meetings, facilitating follow-up and ensuring effective implementation of agreed strategies - Identify and develop account growth opportunities by understanding evolving client needs and proposing value-added services - Advise on supplier and vendor contractual commitments, supporting sourcing negotiations and vendor management activities - Collaborate with onshore and offshore delivery teams across cross-functional business units to ensure operational alignment and efficiency - Monitor industry trends and best practices to continuously improve service delivery relevance and quality - Support onboarding and training of new team members, ensuring familiarity with client requirements, security protocols, and compliance standards

• Analyze business procedures and determine the appropriate modifications to be applied to the software • Assist in the development of specifications, configure the system, oversee and deploy environnement modifications • Host meetings directly with clients to gather requirements, analyze situation and provide solutions • Work in conjunction with programmers and project managers to coordinate efforts and meet deadlines, as well as providing a status of the work in progress and providing input to help adjust the planning • Provide training to end users during the implementation phase

• Partner with clients to assess, design, and enhance privacy programs aligned with regulatory and industry requirements. • Interpret and advise on European data protection and privacy laws, including the GDPR, ePrivacy requirements, and applicable EU regulatory obligations. • Conduct privacy assessments, risk evaluations, and audits to identify gaps and create remediation strategies. • Lead the implementation and configuration of privacy management tools (e.g., OneTrust, TrustArc) for data mapping, DPIAs, cookie consent, subject rights, privacy notices, and more. • Collaborate cross-functionally with legal, compliance, IT, and business stakeholders to operationalize privacy programs. • Provide hands-on support during technology implementations and recommend privacy-enhancing technologies where applicable. • Contribute to internal knowledge-sharing, service offering development, and mentoring junior team members. • Support multiple concurrent projects in a fast-paced, results-driven consulting environment. • Engage in thought leadership, including developing reports and presentations that communicate findings, strategies, and roadmaps.

• Co-design the evaluation framework with the Climate Catalyst learning team, including a working session that explains the rationale behind methodological choices, and facilitating a short internal learning session to build staff understanding of how to design and commission evaluations. • Conduct a ‘listening report’: structured qualitative engagement with programme partners and stakeholders (industry, financial institutions, civil society, researchers, philanthropies) to capture perspectives on programme relevance, effectiveness, and influence. • Gather and synthesise qualitative and quantitative evidence of impact, including from individuals and organisations engaging with programme outputs. • Assess the effectiveness and value of network-building activities, with specific attention to IGSN’s role in driving ecosystem change. Methods might include ecosystem mapping or network analysis to assess relationship-building and influence pathways. • Establish a documented baseline to enable pre- and post-intervention impact assessments for new programme activities from mid-2026 onwards, including baseline indicators and/or frameworks for emerging workstreams. • Produce actionable recommendations to strengthen programme delivery and maximise impact in the remaining programme period.