• Identify systemic engineering challenges across our platforms and drive their resolution — shaping the technical backlog and near-term architecture. • Propose and validate technical approaches for problems involving scale, performance, security, or cross-team dependencies. • Lead architectural decisions for complex, ambiguous, or high-risk initiatives. • Incorporate modern industry patterns — including AI/ML tooling — into our technical strategy where it genuinely moves the needle. • Write code, review PRs, debug production issues, and optimize system performance — this is not a whiteboard-only role. • Dive deep into our AWS infrastructure, Kubernetes workloads, and JVM-based services to find and fix what's actually wrong. • Participate in our on-call rotation as a second-level escalation point for complex engineering incidents. • Step in during large incidents to help teams triage, coordinate, and resolve — and follow through with post-incident reviews that drive lasting fixes. • Champion operational excellence across our engineering teams: observability, reliability, deployment practices, and the operational habits that keep systems healthy at scale. • Partner with engineering teams as a technical point of contact on complex projects — ensuring good architectural decisions get documented and don't have to be re-litigated. • Work directly with Engineering Managers to align technical work with team and product priorities. • Mentor engineers across our teams, raising the technical floor through reviews, pairing, and direct feedback. • Stay close to the customer. Understand how Sailthru's platform affects the people using it, bring that context into technical decisions, and push back when engineering choices create friction for customers. • Partner closely with the product team — contribute to shaping what gets built, not just how. The best technical decisions happen when engineering and product are thinking together from the start.

• Take ownership of two products and product delivery teams • Collaborate with teammates to ensure complete, succinct, and testable acceptance criteria. • Partner with the Product Owner/Manager to ensure alignment between Product and Engineering. • Accountable for hiring Engineers on the product delivery teams • Contribute effectively to the code base across the full stack and lead by example • Coach others to ensure high-quality and efficient delivery of business value. Align the Engineer’s career goals with the company's goals. • Evaluate the team to provide direct guidance on performance and potential. Provide technical leadership through mentorship, coaching, and assistance. • Lead the continuous improvement of Engineering practices • Align team decisions with Enterprise Architecture Principals and Department goals • Stay on the leading edge of software engineering practices and technologies, while building a collaborative learning culture. • Strives to drive a positive user experience • Able to work through and solve complex problems • Accountable for outcomes for the company, technology, and team.

• Build and scale full stack systems powering Louco’s event discovery platform • Own end-to-end user flows across the platform • Develop and improve systems for personalized feeds and recommendations • Integrate AI into the product experience • Build scalable ticketing and checkout-related systems • Collaborate with engineers and product team for intuitive experiences • Take ownership of features from idea to production • Improve platform scalability, reliability, and app performance

• Manages and directs daily tasks for ongoing support of high technology systems or projects • Renders expert opinions on engineering and technical issues, providing recommendations • Provides independent reviews and assessments in areas of expertise to project teams • Interfaces with management personnel and customer representatives • Develops and enforces work standards, assigns schedules, and reviews work quality • Provides leadership for the project team and supervises senior personnel within the project organization • Deploys, configures, and maintains containerized environments using Red Hat OpenShift • Integrates CMC components within OpenShift-based infrastructure and performs system tuning • Troubleshoots deployment, configuration, and runtime issues across the stack • Collaborates with technical teams to ensure system reliability, performance, and compliance • Mentors LANL staff on OpenShift operations and develops technical documentation