Zeta Interactive

Title: Senior Client Success Manager - Programmatic Location: Chicago United States Job Description: WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta's strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Detroit, Michigan. Responsibilities: - Rapidly acquire a thorough knowledge of Zeta's offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer's business needs - Prepare and conduct high impact reporting presentations in collaboration with analytics team - Ensure exemplary customer satisfaction levels with every customer interaction Desired Skills and Experience: - 3+ years'' experience in programmatic advertising in Account Management, Client Success, or Media Planning - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process - Strong analytic skills, including high level of comfort with Excel - Passion for digital media and thorough knowledge of the programmatic advertising industry - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic - Comprehensive experience with MS Office, particularly Excel and PowerPoint - Ability to travel as needed BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000 - $95,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1

• Develop and execute a sales strategy to acquire new publishers and advertisers across Zeta's performance marketing business. • Build and manage a healthy pipeline through outbound prospecting, referrals, industry events, and existing relationships. • Negotiate commercial agreements, pricing, and partnership terms with publishers and advertisers. • Identify new revenue opportunities within existing accounts through upselling, cross-selling, and expansion into new channels. • Develop strategic partnerships that increase scale, improve media quality, and diversify supply. • Partner closely with internal leadership to define go-to-market strategies and launch new offerings. • Maintain a strong understanding of market trends, competitive activity, and emerging performance marketing opportunities. • Own executive relationships with key publishers and advertisers. • Conduct regular business reviews focused on growth opportunities and strategic planning. • Serve as a trusted advisor by recommending new products, channels, and optimization strategies. • Ensure high partner satisfaction while driving profitable revenue growth. • Oversee campaign launches, pacing, fulfillment, and optimization. • Work with Operations and BI teams to improve campaign performance and maximize ROI. • Analyze campaign performance and identify opportunities to increase scale while maintaining quality. • Collaborate with Product and Engineering teams to improve integrations, tracking, and operational efficiency.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. JOB OVERVIEW Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance. The Project Manager leads contracted delivery for an assigned customer portfolio. This role owns day-to-day coordination across internal teams and client stakeholders, ensuring strong governance, clear communication, and consistent execution from onboarding through ongoing delivery. The scope includes both retainer-based work and smaller projects, with close partnership to Senior Project Managers and Program Managers on more complex implementations. Responsibilities - Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects. - Serve as the primary point of contact for clients within the portfolio, managing expectations and maintaining clear, timely communication. - Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction. - Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps. - Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints. - Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution. - Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication. - Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed. - Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews. - Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans. - Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes. - Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications. - Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team. Qualifications: - Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field. - Minimum 3 years of Project Management experience in a client-facing environment. - Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities. - Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations. - Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams. - Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings. - Experience with project financial management, including forecasting, budget tracking, utilization management, and resource planning. - Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives preferred. Certifications - PMP, PRINCE2, Agile Project Management, Scrum Master, or equivalent project management certification preferred. - Certification is highly desirable but not required for candidates with strong relevant experience. Language Requirements - Full professional proficiency in English (written and verbal) is required. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases

• Aid vision for orchestration of claims-level healthcare data ecosystem across intelligence and activation. • Define roadmap and execution strategy for the suite of Healthcare products. Lead day to day product deliverables. • Work with Zeta’s product operations organization to define packages for client and internal testing. • Act as an SME within Zeta’s product organization to guide language and strategy. • Work directly with commercial leads and internal teams to translate market demand into roadmap priorities. • Own key deliverables for Zeta’s healthcare product suite. • Build roadmap for segmenting ecosystem and delivering information off of claims data. • Align messaging platform capabilities with Athena-powered AI workflows. • Partner with Product & Engineering to accelerate platform development. • Collaborate with Commercial leads to increase client and internal adoption. • Work with Product Marketing and Sales to translate capabilities into market-ready offerings. • Identify opportunities for key messaging in the healthcare space. • Support product demos, pilots, and strategic client deployments.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. The Role As a Senior Compute Platform Engineer on the Data Platform team, you will be part of the group responsible for building and running the data infrastructure that powers Zeta's platform, including Zeta’s lakehouse platform. The Data Platform team delivers reliable, cost-efficient data processing that scales with growth — so engineers and analysts can focus on business problems instead of wrestling with infrastructure. The Data Platform team empowers data scientists and data engineers through a Scala data warehouse framework designed for data modeling and the creation of type-safe and easily testable batch jobs. The team also orchestrates a compute environment that simplifies the execution of Spark jobs, facilitating the analysis of terabytes of data with ease and cost-effectiveness. The runtime environment is based on Hadoop clusters on EC2 spot instances, dynamically scaling up as required, ensuring high resource utilization and stability. Our team is responsible for the development and deployment of the company's next-generation technology, closely collaborating with the company's other branches in San Francisco and Berlin. You will help grow the team through mentoring, code reviews, and knowledge sharing so others can work effectively with our stack. This is a hybrid role based out of our Copenhagen, Denmark office. Essential Responsibilities: As a Senior Compute Platform Engineer, your responsibilities will include: - Operating and implementing new features in the framework and the services managed by the team - Engaging with data scientists and identifying ways of improving their experience and productivity when using our framework and services - Identifying and implementing computational improvements - Making improvements and/or fixing bugs by submitting patches to open-source projects in our stack, such as Spark, Iceberg, Hadoop, Airflow, and many others - Acting as an expert on Spark and Scala - Mentoring engineers (including through pairing, design discussions, and knowledge-sharing sessions) and helping raise the bar on quality, reliability, and good practices across the team Desired Characteristics: - 3+ years of software engineering experience - A degree in Computer Science, Software Engineering, Physics, Math, or a related field - 1+ years of experience and proficiency in Scala or other JVM-based languages - Experience with Spark and/or other large-scale data-processing frameworks - Experience with Kubernetes is a plus - Basic knowledge of Amazon Web Services (EC2, S3, Athena, etc.) - Interest in back-end technologies, architecture, and passion for learning new things - Interest in math, statistics, or adtech technology is a plus - Analytical approach to problems and pragmatic approach to solutions - Ability to work independently and enterprisingly in a dynamic environment where work priorities can change - Excellent interpersonal and communication skills, with the ability to discuss ideas in a distanced and constructive manner PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-DD1

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. The Role The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Responsibilities:   Lead project scoping: - Gather and define project requirements - Understand client workflows and business goals - Elicit and comprehend use cases - Learn existing technical and data infrastructure - Conduct gap analysis between application and stated customer requirements - Set expectations Think strategically to define solution recommendation: - Collaborate with Architects and Developers - Estimate project impact (resources / hours) - Document recommended solution - Support client team with presentation and review process Maintain Documentation: - Draft requirements documents/functional specifications - Update changes throughout the project lifecycle - Author and manage tickets for internal communication Contribute to successful execution and QA: - Serve as internal SME on the solution - Collaborate with development, QA and production support teams through project lifecycle - Proactively identify and address project risks - Support QA and UAT to ensure requirements are met Other responsibilities: - Become a product expert - Manage multiple competing priorities through effective organization and communication - Recommend and institute best practice and methodology and tools - Provide guidance to client success team on technical capabilities, staffing and infrastructure needs Qualifications: - Management experience of similar roles - Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc - Ability to understand and represent the needs of the end user in a software development environment - Strong consultative and advisory skills. - Excellent written and verbal communications. - Strong MS Office skills (Word, Excel, PowerPoint). - Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements. - Ability to communicate complex technical concepts to technical and non-technical audiences. - Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish). - Web-services experience with RESTful APIs desired - 5+ years of experience with software implementation from requirement through design, development, and user acceptance - Bachelor's Degree or higher in technology-related field or relevant experience in implementing software. - 4+ year's experience using Snowflake BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $150,000 - $160,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-DD1

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. The Role The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Responsibilities:   Lead project scoping: - Gather and define project requirements - Understand client workflows and business goals - Elicit and comprehend use cases - Learn existing technical and data infrastructure - Conduct gap analysis between application and stated customer requirements - Set expectations Think strategically to define solution recommendation: - Collaborate with Architects and Developers - Estimate project impact (resources / hours) - Document recommended solution - Support client team with presentation and review process Maintain Documentation: - Draft requirements documents/functional specifications - Update changes throughout the project lifecycle - Author and manage tickets for internal communication Contribute to successful execution and QA: - Serve as internal SME on the solution - Collaborate with development, QA and production support teams through project lifecycle - Proactively identify and address project risks - Support QA and UAT to ensure requirements are met Other responsibilities: - Become a product expert - Manage multiple competing priorities through effective organization and communication - Recommend and institute best practice and methodology and tools - Provide guidance to client success team on technical capabilities, staffing and infrastructure needs Qualifications: - Management experience of similar roles - Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc - Ability to understand and represent the needs of the end user in a software development environment - Strong consultative and advisory skills. - Excellent written and verbal communications. - Strong MS Office skills (Word, Excel, PowerPoint). - Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements. - Ability to communicate complex technical concepts to technical and non-technical audiences. - Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish). - Web-services experience with RESTful APIs desired - 5+ years of experience with software implementation from requirement through design, development, and user acceptance - Bachelor's Degree or higher in technology-related field or relevant experience in implementing software. - 4+ year's experience using Snowflake BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $150,000 - $160,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-DD1

• Use AI-assisted threat modeling capabilities to identify application, platform, API, cloud, data, and AI/ML security risks early in the design and development process. • Leverage automated security review tools to evaluate architecture, design documents, code changes, APIs, and data flows for security gaps and control weaknesses. • Drive AI-assisted code security reviews using SAST, DAST, SCA, secrets detection, IaC scanning, container scanning, and contextual risk analysis. • Use automation and intelligent correlation to assess third-party libraries, APIs, vendor integrations, and open-source dependencies for security, compliance, and supply-chain risk. • Support AI-enabled red team, blue team, and incident response simulations to validate detection, prevention, and response capabilities. • Partner with developers and QA engineers to embed AI-driven security testing and automated risk detection into CI/CD pipelines. • Build and improve security automation that provides real-time feedback to developers during design, coding, testing, release, and deployment. • Use AI-assisted analysis to review architecture and design artifacts, identify risks earlier, and recommend secure implementation patterns. • Contribute to intelligent security checkpoints that reduce manual review effort while improving consistency, traceability, and developer velocity. • Help design scalable guardrails, reusable security controls, and policy-as-code capabilities across application and platform teams. • Monitor evolving application, cloud, API, AI/ML, and data security risks using AI-assisted threat intelligence, vulnerability intelligence, and attack-pattern analysis. • Identify and evaluate AI-specific threats such as prompt injection, data poisoning, model abuse, model leakage, insecure tool use, and sensitive data exposure. • Assist in designing and deploying proactive defense mechanisms across applications, APIs, data platforms, and AI-powered systems. • Use automated signals, telemetry, and risk scoring to support investigations, post-incident analysis, and continuous improvement of prevention and detection capabilities. • Translate recurring vulnerabilities and incidents into feedback loops that improve threat models, secure design patterns, and SDLC controls. • Promote secure coding and secure design practices through AI-assisted guidance, reusable playbooks, automated recommendations, and developer-friendly documentation. • Contribute to internal security standards, secure engineering patterns, and AI-native security playbooks. • Help teams adopt security self-service capabilities that reduce dependency on manual AppSec review. • Collaborate closely with Engineering, DevOps, QA, Product, and AI platform teams to foster a security-first and automation-first culture. • Use metrics and insights to measure control effectiveness, remediation trends, developer adoption, and overall security maturity.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Detroit, Michigan. Responsibilities: - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs - Prepare and conduct high impact reporting presentations in collaboration with analytics team - Ensure exemplary customer satisfaction levels with every customer interaction Desired Skills and Experience: - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process - Strong analytic skills, including high level of comfort with Excel - Passion for digital media and thorough knowledge of the programmatic advertising industry - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic - Comprehensive experience with MS Office, particularly Excel and PowerPoint - Ability to travel as needed BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000 - $95,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth. This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations. This is Remote in Chicago, Illinois. RESPONSIBILITIES - Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. - Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. - Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). - Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements. - Deliver client-ready reporting and performance insights in partnership with Analytics. - Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales. - Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience. - Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution. REQUIREMENTS - 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles. - Hands-on DSP experience required, including campaign setup, optimization, and reporting. - Proven ability to independently manage multiple live campaigns and client relationships. - Strong communication skills and comfort leading client and executive-level conversations. - High attention to detail and ability to prioritize in fast-paced environments. - Strong analytical skills and comfort with Excel and performance reporting. DESIRED SKILLS - Experience working with agencies and complex, multi-stakeholder accounts. - Experience mentoring or supporting junior team members. - Strong ability to navigate ambiguity and make sound judgment calls without perfect information. - Proven comfort owning escalations and partnering with leadership to resolve issues. - Ability to translate technical and performance details into clear client-facing narratives. - Experience operating in high-growth or fast-paced environments where processes evolve. - Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations. BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1