• Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology. As an example, you will be responsible for integrating and overseeing the deployment of resilient, high-speed communication networks for the tactical edge. • These engagements will mostly take place across the Indo-Pacific and Eastern Europe as Cape continues to work with US federal customers across these critical Areas of Responsibility (AORs). • Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above. • Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives. • In this role, you will need to demonstrate a high degree of independence and teamwork. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters. You are the voice of the company at the customer, and the voice of the customer at the company.

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 3 – 5 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 3 years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and RewardsAt Dynatrace, total compensation for this role is made up of a strong base salary, a lucrative variable commission structure, and equity. - Base Salary Range: $140,000 - $160,000. Your exact offer will be based on your unique experience, skill set, education, and geographic location. - Variable Pay: Additional commission tied directly to your success and performance targets. Beyond your cash compensation, Dynatrace offers a comprehensive rewards package designed to support your life, well-being, and long-term wealth, including: - Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program. - Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year. - Health & Wellness: Premium medical and dental benefits. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Build relationships and grow accounts by serving as a trusted advisor for existing CADimensions customers. • Generate new opportunities through existing customer relationships and outbound prospecting. • Conduct discovery meetings to understand customer workflows and operational challenges. • Manage opportunities through the full sales cycle from prospecting through close. • Partner closely with technical teams, marketing, and leadership to deliver a seamless customer experience.

• Partner with executive leadership within our customers to interpret their business objectives, collaborate on the technical roadmaps and products (Toast and partner integrations), and influence key decisions about new technologies to drive customer and Toast growth. • Scope and lead key technical deployment projects for key customers, coordinating efforts across Toast teams, our partners, and customer’s organization. • Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth • Mitigate risks and issues as key technical point of contact across technical and systems functions • Help our customers solve their most pressing challenges when it comes to Toast and integrations, balancing short and long term priorities • Represent our customers’ needs to our Toast internal product and solutions teams, helping our teams prioritize roadmaps and feature enhancements with largest ROI