• Respond to approximately 80 customer emails and text messages per day. • Handle time-sensitive inquiries related to payments, account concerns, product or service issues, and troubleshooting with professionalism and urgency. • Develop expertise in customer service tools and platforms, including customer management systems, ordering platforms, payment systems, and ticketing software such as Zendesk. • Collaborate with operations, technical, and other cross-functional teams to resolve customer concerns and service-related issues. • Identify recurring customer concerns and escalate trends to management when necessary. • Process refunds, credits, or promotional offers when appropriate to address customer concerns. • Resolve customer inquiries accurately and efficiently while maintaining a high level of customer satisfaction. • Engage positively with customers and help foster a strong customer experience.

Role Description The Healthcare Specialty Recovery Supervisor is a highly skilled, talented medical billing, revenue specialist with a strong knowledge of medical claims billing and recovery. They will play a key role in continual improvement of recovery processes, procedures, and staff development. - Monitoring staff and daily recovery efforts. - Responsible for driving recovery team’s daily productivity, ensuring team is adhering to goals and SLAs. - Program outreach as required, working with Providers and Networks as needed at the request of team members and Management. - Effectively collaborates with Management and teams to ensure departmental needs are met. - Communicates with team to ensure all production goals are clear, understandable, and achievable. - Work with Leadership to set production goals as needed to meet department expectations. - Provides feedback coaching and training to team members as required by management. - Occasional assistance with Audit Concept development and claims review. - Works with Healthcare Service’s leadership to ensure assigned areas are staffed appropriately to achieve recovery goals. - Assist in development and revision of team training materials as needed. - Contribute to development or enhancement of operational and recovery procedures, policies, and tools. - Advises Leadership of operational training gaps, staff development issues and other observations and areas of opportunity that may involve training. - Perform other duties as assigned. Qualifications - Working knowledge of recovery and revenue cycle management. - Strong knowledge of Medicare requirements and regulations. - Proficient in MS Office, MS Word, PowerPoint, and Excel. - Strong communication skills, both verbal and written, to assist recovery agents with escalated Provider and Network communications. - Ability to manage multiple tasks and priorities to meet department deadlines and expectations. - Proven experience in developing and maintaining a high performing production team. - Strong interpersonal skills that lead to positive interactions with staff, peers, leadership, and stakeholders. - Self-motivated, thrives in a fast-paced office environment while performing multiple tasks cohesively, with keen attention to detail. - Ability to work full-time and on-site or remote as needed to meet business needs. - Ability to adapt quickly and transition effectively to changing circumstances, client requirements, assignments, and business needs. - Ability to lead group activities and discussions that result in effective knowledge transfer, development, and desired business outcomes. - Strong critical thinking and problem-solving skills. Requirements - High School Diploma or GED required. - Bachelor’s degree in relevant field or equivalent combination of education and experience. - 3+ years of Revenue cycle or Recovery experience. - 3+ years in a Healthcare claims or revenue cycle management environment. - 2+ years supervisory experience in fast-paced production or call center environment. - Some college or training in medical terminology, billing, coding, or medical billing/Coding certificate. - Extensive experience with provider outreach and communication. Benefits - Work from anywhere in the US! Machinify is digital-first. - Top Medical/Dental/Vision offerings. - FSA/HSA. - Tuition reimbursement. - Competitive salary, 401(k) with company match. - Additional health and wellness benefits and perks. - Flexible and trusting environment where you’ll feel empowered to do your best work.

Role Description We're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up. You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required. - Respond to client inquiries via email, phone, and messaging systems - Process itinerary changes, cancellations, and special travel accommodations - Provide accurate guidance on travel requirements and agency policies - Conduct proactive check-ins with clients ahead of travel dates - Efficiently manage and resolve customer concerns with professionalism Qualifications - Customer-first mindset with strong communication skills - Experience in customer support, hospitality, or tourism preferred - Reliable, organized, and capable of multitasking - Comfortable navigating online systems and digital booking tools - Passionate about travel and delivering excellent service Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates Benefits - Work-from-home flexibility - Flexible hours - Training and mentorship - Growth opportunities within a growing travel company - Access to industry discounts and travel benefits - Positive and team-oriented culture

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected. What You'll Do - Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner. - Manage high-quality communications with our customers across several channels including phone, email, chat, and social media. - Promote our brand through conflict resolution abilities and effective communication skills. - Advocate for our players to help us grow the business. What You'll Bring - Bachelor's degree or equivalent work experience is preferred. - Prior online customer support or relevant experience. - Ability to effectively communicate with customers across phone, email, and chat. - Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off. - Strong collaboration and communication skills. - Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite. - All applicants must be at least 21 years of age due to state(s) licensing requirements. The US base salary range for this full-time position is 19.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-JD2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.