Role Description We are a US-based technology advisory team that helps clients navigate complex programs across strategy, delivery, and operations. We are a small, close-knit team that moves fast and we are growing. We are looking for an Operations Coordinator based in India to work alongside us as a true team member. This role blends structured execution with supporting higher-judgment work through solid research and formatting. You will own a defined set of recurring tasks that keep our sales pipelines, project data, resource capacity views, and communications humming - and you will pitch in on more analytical and knowledge-building work as the team needs it. This is an active, high-ownership role. We want someone who flags anomalies proactively, surfaces stale data before it becomes a problem, and pushes open loops to close. Responsibilities - Sales Pipeline and Data Hygiene - Maintain the central sales pipeline view - update stages, owners, close dates, and next actions on a weekly basis - Enter new opportunities within 24 hours of being flagged by the US team - Draft and send pre-sub-practice call pipeline confirmation emails from template - Project and Delivery Tracking - Maintain the Active Projects dashboard - update end dates, budget remaining, and health status - Update Float weekly to ensure staffing reflects current reality - Reconcile Float against the project dashboard - Surface weekly budget vs. actual hours variances - Log, track, and escalate stale action items from leadership calls - Capacity and Staffing Data - Maintain the capacity view connected to Float - availability, current assignments, and upcoming free dates - Run weekly by-person staffing updates - Track and reconcile billable hours on the Thursday submit / Friday validate / Monday distribute cycle - Knowledge Infrastructure - Run a weekly Notion cleanup pass - archive stale content, fix broken views, audit new additions - Monitor SharePoint and flag stale, broken, or misplaced content - Maintain the Context Index - the registry of team artifacts - Ensure every file has a single canonical home and is stored correctly - Presentation and Slide Support - Provide ad hoc slide support for the team - formatting, assembly, and version management of decks across various engagements and internal purposes Qualifications - 3+ years of experience in an operations, project coordination, or executive support role - ideally at a consulting, advisory, or professional services firm - Strong command of tools like Notion, SharePoint, and Float (or comparable project/staffing tools) - Experience working with CRM or pipeline data (D365 or similar) - Strong command over Microsoft PowerPoint - Comfort building and maintaining dashboards, trackers, and structured data views - Excellent written English - you will be formatting and distributing external-facing communications - Strong attention to detail and a low tolerance for stale or broken data - Ability to work independently with minimal supervision on structured recurring tasks - Some overlap with US Eastern or Central time (2-3 hours minimum) is preferred - Bonus: experience supporting a US-based team remotely Tools You Will Use - Notion - Microsoft D365 - Float - SharePoint - Microsoft Office (Word, PowerPoint, Excel) - Internal communication tools Benefits - Comprehensive benefits package - Inclusive culture that values diversity - Consistent meetings with your Career Coach to guide your career goals and aspirations