C3 India Delivery Centre LLP

Role Description We are a US-based technology advisory team that helps clients navigate complex programs across strategy, delivery, and operations. We are a small, close-knit team that moves fast and we are growing. We are looking for an Operations Coordinator based in India to work alongside us as a true team member. This role blends structured execution with supporting higher-judgment work through solid research and formatting. You will own a defined set of recurring tasks that keep our sales pipelines, project data, resource capacity views, and communications humming - and you will pitch in on more analytical and knowledge-building work as the team needs it. This is an active, high-ownership role. We want someone who flags anomalies proactively, surfaces stale data before it becomes a problem, and pushes open loops to close. Responsibilities - Sales Pipeline and Data Hygiene - Maintain the central sales pipeline view - update stages, owners, close dates, and next actions on a weekly basis - Enter new opportunities within 24 hours of being flagged by the US team - Draft and send pre-sub-practice call pipeline confirmation emails from template - Project and Delivery Tracking - Maintain the Active Projects dashboard - update end dates, budget remaining, and health status - Update Float weekly to ensure staffing reflects current reality - Reconcile Float against the project dashboard - Surface weekly budget vs. actual hours variances - Log, track, and escalate stale action items from leadership calls - Capacity and Staffing Data - Maintain the capacity view connected to Float - availability, current assignments, and upcoming free dates - Run weekly by-person staffing updates - Track and reconcile billable hours on the Thursday submit / Friday validate / Monday distribute cycle - Knowledge Infrastructure - Run a weekly Notion cleanup pass - archive stale content, fix broken views, audit new additions - Monitor SharePoint and flag stale, broken, or misplaced content - Maintain the Context Index - the registry of team artifacts - Ensure every file has a single canonical home and is stored correctly - Presentation and Slide Support - Provide ad hoc slide support for the team - formatting, assembly, and version management of decks across various engagements and internal purposes Qualifications - 3+ years of experience in an operations, project coordination, or executive support role - ideally at a consulting, advisory, or professional services firm - Strong command of tools like Notion, SharePoint, and Float (or comparable project/staffing tools) - Experience working with CRM or pipeline data (D365 or similar) - Strong command over Microsoft PowerPoint - Comfort building and maintaining dashboards, trackers, and structured data views - Excellent written English - you will be formatting and distributing external-facing communications - Strong attention to detail and a low tolerance for stale or broken data - Ability to work independently with minimal supervision on structured recurring tasks - Some overlap with US Eastern or Central time (2-3 hours minimum) is preferred - Bonus: experience supporting a US-based team remotely Tools You Will Use - Notion - Microsoft D365 - Float - SharePoint - Microsoft Office (Word, PowerPoint, Excel) - Internal communication tools Benefits - Comprehensive benefits package - Inclusive culture that values diversity - Consistent meetings with your Career Coach to guide your career goals and aspirations

Role Description We are seeking a highly skilled and proactive System Administrator & Infrastructure Engineer specializing in Microsoft Dynamics 365 Supply Chain Management (SCM) / Finance & Operations (F&O), with strong expertise across Azure infrastructure services. This manager-level role is ideal for professionals who excel in platform stability, system governance, performance optimization, and infrastructure leadership within enterprise environments. As part of our India-based support team, you will collaborate closely with global teams to ensure seamless system operations, enforce best practices, and drive improvements across cloud-hosted D365 environments and their integrations. You will lead and mentor junior engineers during the C Shift and contribute to architectural decision-making and environmental governance. Key Responsibilities - Platform Management & Infrastructure Operations - Provide advanced-level support for maintaining D365 SCM/F&O environments, including deployments, database refreshes, service updates, and proactive quality updates. - Monitor and optimize system performance, availability, and scalability across all production and non-production systems. - Lead System Engineering responsibilities during shift hours, ensuring successful execution of environment refreshes, disaster recovery activities, Azure Logic Apps troubleshooting, Azure DevOps pipelines, and LCS lifecycle management. - Collaborate closely with global Crowe Support Teams to deliver high-quality system support and operational excellence. - Analyze and resolve performance issues through deep diagnostic expertise, driving permanent, scalable fixes. - Environment Governance & Automation - Define, implement, and enforce environment governance, configuration standards, and DevOps practices for D365 lifecycle management. - Lead automation initiatives using Azure DevOps, PowerShell, and additional scripting tools to optimize operational workflows. - Coordinate with Microsoft and external vendors for escalations, environment updates, hotfixes, and service-level compliance. - Cross-Team Collaboration - Serve as the primary escalation point for technical environment-level issues and system performance concerns. - Partner with business analysts, product owners, developers, and support teams to ensure optimal system functionality and operational readiness. - Engage directly with client users to understand issues, gather requirements, and drive effective support outcomes. - Deliver timely RCA documentation, environment status updates, and resolution plans to client stakeholders. - Operational Excellence & Documentation - Drive industry-standard incident, change, and problem management processes. - Develop and maintain SOPs, deployment runbooks, monitoring dashboards, and operational knowledge bases. - Enhance monitoring, alerting, and telemetry using Azure Monitor, Application Insights, LCS, and Power Platform tools. Expectations - Leadership & Ownership - Take full accountability for D365 environment health, reliability, and performance while mentoring junior team members and improving operational processes. - Continuous Learning - Stay current on the Microsoft roadmap and evolving Azure cloud and D365 infrastructure capabilities. - Resilience & Problem Solving - Approach incidents and complex performance issues with a calm, structured, and analytical mindset while driving long-term resolutions. - Cross-Regional Collaboration - Work closely with U.S.-based stakeholders during shift hours to ensure operational excellence across global environments. Required Skills - Mandatory - 8+ years of technical experience supporting D365 F&O/SCM infrastructure, including SQL performance tuning, Azure Logic Apps, Power Platform (Power Pages, Power Automate, Power Apps), LCS, and Application Insights. - Hands-on experience managing SCM-specific workloads and integrations within D365. - Strong expertise in Microsoft Azure IaaS/PaaS, system performance optimization, database tuning, and D365 telemetry. - Proven experience with Azure DevOps pipelines, source control (VSTS/Git), and automated deployment frameworks. - Strong problem-solving capabilities and demonstrated experience mentoring junior engineers. - Excellent leadership skills, project coordination ability, and strong stakeholder communication. - Ability to operate independently, especially when handling complex customer-reported technical issues. - Strong interpersonal, verbal, written communication, and analytical skills. - C Shift (5:30 PM – 2:30 AM IST ±2 hours with permanent virtual set up). - Preferred - Experience with Dual-write, Data Integrator, and Power Platform integrations. - Familiarity with Application Insights, Azure Monitor, Power BI, and health dashboards. - Working knowledge of manufacturing/production business processes. - Experience with Azure security hardening, compliance standards, and cost optimization. - Microsoft certifications in Dynamics 365, Azure, or Infrastructure Management. Benefits - Comprehensive benefits package. - Opportunities for career growth and development. - Inclusive culture that values diversity. - Regular meetings with a Career Coach to guide career goals and aspirations.

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Job Description As a Technical Architect, you will play a key role in assisting leading the Company’s focus implementing both strategic, innovative, and highly technical Salesforce solutions for our clients. You will engage directly with our prospects, customers, and team, while drawing on your skills and experience to assess customer requirements and architecture in order to design creative, secure, high-performance technical solutions across multiple systems that maximize the potential of the Salesforce. Key Responsibilities - Work directly with clients, solution architects, developers and functional consultants to define detailed requirements, design robust solutions that meet business objectives, and present custom solutions to key stakeholders - Manage technical scope, direction, and client expectations on multiple technical projects simultaneously - Lead & execute delivery of custom solutions that are uniquely tailored to the business’ need, including leading technical design sessions & writing technical design documents that follow development best practices - Ownership of all technical aspects of a Force.com implementation including custom code, systems integrations, and 3rd party applications. This includes developing in Apex, Lightning, Visualforce, Java, JavaScript, JSON, CSS, APIs and other technologies as needed - Direct and manage the team’s developers to accomplish project goals, while providing hands on expert level assistance for technical issues and leadership of best practices - Interact closely with external systems and infrastructure, while developing integrations between applications and systems - Assist in sales discovery meetings, solutioning and estimating for the development of SoW’s Experience & Requirements - 5+ years of Salesforce experience with the last 2+ years as a Technical Architect - Consulting experience in a client-facing role - Expert level understanding of the Force.com platform (Sales Cloud, Service Cloud, Experience Cloud, Heroku) with functional knowledge of the entire product suite - Preference for candidates with experience with Data Cloud and Agentforce - Experience developing System Architecture Design Documents, Integration Flows, UI mock-ups and wireframes - Salesforce Developer and Architect Certifications (Application and System Architect strongly preferred) or equivalent experience - Passion for solving complex business challenges with custom, scalable technology solutions - Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, environment management, release management, and deployment methodologies - Experience leading a development team, ensuring best practices in development and integration are adhered to - Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor - Willingness to be flexible, get involved in builds/delivery if required, and work to help develop team members and expand their knowledge - This position requires a minimum of 20% travel - We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening Build a Successful Future in Consulting At Crowe, Consulting professionals provide thought leadership, process expertise, technology insight and help clients identify, assess, evaluate, and reduce risks. Our Consulting professionals serve large organizations across many industries in an environment where innovation and new ideas are highly encouraged. Through various programs, we provide you with learning and reinvention through high-impact formal and systemic training, including industry, solution, technology, and consulting training, as well as certification. You will be part of a strong global team environment with a fast-paced, challenging, and collaborative setting. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.