Role Description This is a temporary position expected to last approximately through September 2026. The Training Specialist 3’s primary duties include developing, updating, testing, troubleshooting, and maintaining eLearning content for the Agency Learning Management System (LMS). This is a remote position; candidates must reside in a state where COLSA currently conducts business or is authorized to employ staff. - Use industry standard eLearning authoring tools to support NASA customers in the conversion and upload of existing training courses into new, online courses that meet Section 508 requirements, Sharable Content Object Reference Model (SCORM), and/or Aviation Industry Computer Based Training Committee (AICC) conformance as well as any new emerging online course protocols. - Develop, update, and otherwise maintain online and LMS Assessments. - Update existing LMS online content. - Provide the upload and activation of successfully tested courses into the Agency LMS. - Provide troubleshooting and repair of converted courses that fail to operate within the LMS environment. - Maintain and update online course libraries, course availability, and provide course support to the customer. - Provide support to troubleshoot, restore, or replace LMS courses made inoperable due to system or environment changes. - Support the development and deployment of training courses. - Provide content development level of effort estimates for course creation, updates, and upload and testing. - Maintain course descriptions in the LMS for approved courses. - Administer and maintain online content housed on the Learning Management System. - Provide consulting services to Agency customers regarding eLearning content, requirements, design, reporting, and implementation. Company Description At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here.

• Own and drive key product metrics for trial conversion and retention: 1st renewal rate, 1st workout rating, welcome workout completion, workout-to-workout conversion, 6-week plan completion, trial-to-paid CR. • Own the coach persona end-to-end. Define how the coach speaks, when she shows up (workout, chat, educational content, CRM, push), and what coach remembers about the user. • Run a fast experimentation loop. Generate, prioritize, ship, and read new content hypotheses across welcome workout, weekly drops, coach chat, educational content, and CRM. • Own user-coach chat as a first-class product surface. Define the conversation system (AI, human-in-the-loop, or hybrid), the tone of voice, and the experiments that move chat → next workout and chat → retention. • Define the topic roadmap and 6-week block structure together with the SME Content Methodologist. You decide what we ship and in what order; the SME signs off on methodology. • Design programs at the workout, week, and 6-week block level (welcome workout, weekly intent, regression and progression rules) in partnership with the SME and external master trainers per discipline. • Evolve the in-product programming experience: how the user discovers a program, lands on a workout, gets feedback, and is nudged back tomorrow. • Drive cross-feature conversion: workout → chat, workout → educational content, chat → next workout, and any new content type we ship. • Scale topics together with the Content Producer, balancing production speed, cost-per-topic, and content quality across studio shoots and AI-generated content. • Commit to a quarterly production cadence with the Content Producer (topics, formats, delivery dates) and adjust based on what experiments tell you. • Analyze product data directly to find retention and engagement opportunities. Not via a PM proxy. • Build deep intuition for women 40+ as the user and as the audience the coach is speaking to.

• Editorial calendar: own end-to-end planning aligned to go-to-market priorities • Hands-on content creation: write thought leadership, campaign assets, sales enablement • Full-funnel asset development: build content for awareness, consideration, and decision stages • Distribution and repurposing: activate content across various channels • Sales and demand gen alignment: develop content that supports account-based marketing • Performance and optimization: track engagement, pipeline influence, and sales usage • Content operations: build scalable systems for planning, production, and approvals

• Validate VIC Business Question sets by checking and providing feedback on sample sets of questions, case studies, and marking rubrics for VCE Business Management.