Role Description The HRIS Associate serves as a key member of the HRIS team, providing Tier 1 and Tier 2 system support for Workday HCM and related HR technology platforms. This role is the first point of contact for employee and manager inquiries related to Workday transactions, data integrity, and system navigation, escalating complex configuration or compliance issues to senior analysts as appropriate. The ideal candidate brings foundational HRIS knowledge, strong attention to detail, and a service-oriented mindset to help maintain the integrity and usability of the company's HR systems across a global employee population of approximately 6,000. - Serve as the primary point of contact for Workday support tickets. - Triage and resolve Tier 1 inquiries related to navigation, self-service transactions, data updates, and access questions. - Escalate complex or configuration-level issues to senior HRIS Analysts. - Maintain and update a Workday support knowledge base, FAQs, and job aids. - Support employees and managers with Workday business process completion. - Process routine HRIS transactions accurately and in accordance with established procedures. - Conduct regular audits of HR data to identify and resolve data quality issues. - Partner with Payroll and Benefits teams for accurate and timely data entry. - Run standard reports to fulfill recurring and ad hoc HR data requests. - Participate in system release testing by executing assigned test scripts. - Proactively identify friction points in HRIS processes and support workflows. - Stay current on Workday feature releases and emerging HRIS best practices. - Document HRIS business processes and maintain up-to-date procedure guides. - Participate in HRIS team projects, contributing ideas and completing assigned tasks. Qualifications - Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field. - Strong attention to detail with a track record of accurate, high-quality data entry and transaction processing. - Demonstrated curiosity and initiative — a history of asking questions and proposing improvements. - Ability to manage multiple priorities, meet deadlines, and communicate proactively. - Proficiency in Microsoft Office Suite, particularly Excel (VLOOKUP, pivot tables). Requirements - 1–3 years of experience in an HRIS, HR Operations, or HR Shared Services environment. - Experience with Workday HCM; familiarity navigating Workday as an end user or in a support capacity is a plus. - Experience with HRIS data loads, custom reporting, or basic system configuration tasks. - Exposure to a global, multi-entity HR environment. - Familiarity with HR compliance concepts (OFCCP, GDPR, ACA) as they relate to HRIS data management. - Experience with HR ticketing or case management systems. Competencies - Service Excellence – Responsive, solutions-focused, and committed to a positive employee experience. - Curiosity & Continuous Improvement – Consistently asks why and seeks to understand root causes. - Accuracy & Attention to Detail – Maintains high data quality standards with minimal errors. - Learning Agility – Quickly adopts new system features and proactively builds Workday knowledge. - Collaboration – Works effectively across HR, Payroll, and IT to resolve issues. - Accountability – Owns tickets and tasks through resolution and communicates status. Company Description Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks are required as part of our pre-employment process). *This position is not eligible for visa sponsorship.