MeridianLink logo
MeridianLink

Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.

Implementation Analyst

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 501-1,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$70K - $90K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Implementation Analyst

MeridianLink

Role Description The Implementation Analyst plays a critical role in delivering seamless implementations and high-impact managed services for both new and existing customers. This role owns the end-to-end lifecycle of client deployments across MeridianLink’s software solutions driving successful launches, ensuring adoption, and creating long-term value. Serving as a trusted advisor, the Implementation Analyst partners closely with clients to manage expectations, meet key milestones, and ensure a smooth transition from implementation through ongoing use. Acting as a central point of coordination, the role collaborates cross-functionally to resolve challenges, optimize outcomes, and elevate the overall customer experience. The Implementation Analyst brings a deeper level of expertise—educating clients on advanced platform capabilities, identifying opportunities to enhance utilization, and translating customer feedback into actionable insights for the Product organization to help shape future innovation. - Implementation Analysts will have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients. - The role will be responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives. - Expected to be responsible for client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments. - Implementation Analyst will manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests. - Expected to adhere to project schedules and effectively ensure all project resources meet expected timelines and organize tasks to maximize productivity and utilization. - The role will proactively identify issues and facilitate sensible resolutions before they become escalation items. Qualifications - The role will support seasoned peers and management on difficult to complex aspects of the position. - Career-development professional within the subject area. - Requires moderate skill set and proficiency in the subject area. - Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment. - Bachelor’s degree and 2-4 years of relevant experience. - Strong proficiency in working with Microsoft Systems. - Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time.

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