Role Description Composée de 5 agents dont le responsable d'unité, l'unité de Contrôle de Légalité et Contentieux, directement rattachée à la Direction, est chargée de vérifier la légalité des actes réglementaires (documents de planification) et individuels en matière d'urbanisme. Elle assure également une mission de police de l'urbanisme pour la protection des enjeux d'État et en assistance des collectivités locales. Enfin, elle gère le contentieux administratif pour l'ensemble de la DDT, avec l'appui technique des services concernés. - Assurer l'organisation de l'unité et le management des agents qui la compose. - Assurer le rôle de référent juridique de la DDT. - Préparer les mémoires à la signature du préfet en lien avec les services « métier ». - Représenter l'État aux audiences, expertises et médiations. - Repérer le caractère irrégulier d'une construction et rédiger des procès-verbaux. - Superviser le contrôle de la légalité des actes des collectivités en matière d'urbanisme. Vous êtes placé(e) sous l'autorité hiérarchique du directeur et du directeur adjoint. Vous êtes en relations interne avec l'ensemble des agents de la DDT et en relation externe avec les services de la préfecture, du Procureur et avec les collectivités et les usagers. Qualifications - Maîtrise des méthodes juridiques. - Connaissance approfondie du contentieux administratif. - Bonne connaissance des outils informatiques (bureautique, internet & SIG). - Connaissance de base sur les métiers de la DDT. - Connaissance de l'organisation administrative territoriale. - Capacité de synthèse et de motivation d'équipe. - Sens de l'initiative et aptitude à rendre compte. - Réactivité et disponibilité. - Aptitude au dialogue avec les acteurs internes et externes. - Aptitude à l'animation de réunion. Un profil de juriste serait apprécié. Requirements - Formation initiale de juriste. - Formation continue complémentaire possible.

• Implement fellowship program engagement strategy for fellowship programs • Promote and deliver educational content for fellows • Communicate upcoming fellows engagement opportunities • Provide feedback on the strategic implementation and assessment of fellows’ programs • Handle all communication and follow-up with fellows’ events, attendees, and field referrals • Track fellows throughout educational journey • Ensure Abiomed field sales and clinical personnel are aware of programs • Attend key training programs, symposia, and conferences

• Implement fellowship program engagement strategy for fellowship programs in aligned segment with input from multiple stakeholders including Physician Program Directors, Professional Education and Commercial Team. • Promote and deliver educational content for fellows in collaboration with clinical team and KOL’s in the Cardiovascular space. • Communicate upcoming fellows engagement opportunities to field and fellowship programs to ensure adoption of fellows learning curriculum, best practices, and transition to practice. • Provide feedback on the strategic implementation and assessment of the need for new fellows’ programs and modifications of existing fellows’ programs based on follow-up, customer satisfaction, utilization, and metrics. • Handle all communication and follow up with the fellows’ events, attendees, and field referrals in given segment. • Track fellows throughout educational journey and communicate and collaborate with Therapy Awareness Managers and Commercial Team regarding outgoing fellows information and transition to practice. • Ensure Abiomed field sales and clinical personnel are aware of programs, registration, and enrollment processes. • Attend key training programs, symposia, and conferences related to areas of interest for Abiomed.

• Forecast demand, optimize schedules, and model capacity across voice, chat, email, and SMS. Ensure we're staffed to hit service levels without burning budget on unnecessary overtime. • Design IVR flows, optimize call routing, manage our dialer, implement call branding, and evaluate platform alternatives. Be the technical brain behind every inbound and outbound interaction. • Own chat, email, and SMS as strategic channels. Monitor performance, identify bottlenecks, design routing logic, and drive improvements that make digital interactions as effective as voice. • Design, implement, and manage workforce management strategies within the contact center that ensure proper staffing levels to meet service demand. • Conduct long-term forecasting and capacity planning to align workforce needs with operational growth and seasonal fluctuations. • Leverage data analytics and historical trends to forecast call volumes and staffing requirements. • Monitor real-time data and recommend schedule adjustments as needed to optimize resource utilization. • Identify and implement process improvements that enhance productivity, decrease wait times, and improve overall customer and employee experience. • Standardized workforce management policies and procedures. • Research, implement, and manage workforce management systems, scheduling software, and automation tools to support contact center efficiency. • Evaluate emerging technologies to drive continuous improvement and innovation in workforce operations. • Analyze and monitor key performance indicators (KPIs) related to staffing, call handling, service levels, and workforce productivity. • Provide actionable insights and recommendations based on performance data to drive operational success.