Join our Team About this opportunity: We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA). What you will do:- Monitor 1st level services and manage events.- Handle alarms for services and resources.- Supervise the performance of services and resources.- Monitor security events.- Identify incidents and conduct investigations for capacity and performance.- Escalate service and resource incidents as necessary. The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.

• Onboard new Pay customers - handling the edge cases that sit outside the automated flow, coordinating with our payment partner, and being the first point of contact when customers have onboarding questions. • Run payment operations and compliance monitoring, reviewing flagged transactions, providing supporting documentation to facilitate payment releases, triaging cases by complexity, and collecting identity verification details from customers when payroll payments are flagged. • Own customer support for Pay resolving everything from how-to questions and payment status to open banking issues and onboarding clarifications. • Track support metrics, surface patterns to the product and ops teams, and contribute to making support more self-serve over time. • Manage Mimo's accounts payable and receivable - running payment runs, issuing customer invoices, following up on outstanding balances, and keeping AP/AR ledgers in good order in close collaboration with Finance.

Role Description As a Contact Centre Associate, you will: - Contribute to the success of the Credit Union by providing member service excellence; - Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution; - Assist members with routine to complex transactions through a variety of electronic and digital channels; - Recommend products and services that align with a member's needs and that will enhance their financial well-being. Qualifications - High School Diploma or GED Equivalent; post-secondary education with emphasis in business would be an asset - One year in a Branch Ambassador role, or equivalent experience - Prior loan and investment administration experience would be an asset - Excellent customer service, problem solving, and organization skills Benefits - Generous vacation time - Comprehensive medical and dental benefits - Pension Plan - Focus on employee well-being - Dedication to your learning and development - Celebrating your achievements through our employee recognition program - Supportive work environment Company Description

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades. • Atualizar cadastro de clientes; • Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado; • Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados; • Esclarecer dúvidas dos clientes sobre produtos e serviços; • Fazer atendimento e cadastro de novos clientes; • Auxiliar na alimentação de banco de dados (cadastro de clientes); • Fazer divulgação técnica dos produtos; • Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.