Role Description As a Contact Centre Associate, you will: - Contribute to the success of the Credit Union by providing member service excellence; - Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution; - Assist members with routine to complex transactions through a variety of electronic and digital channels; - Recommend products and services that align with a member's needs and that will enhance their financial well-being. Qualifications - High School Diploma or GED Equivalent; post-secondary education with emphasis in business would be an asset - One year in a Branch Ambassador role, or equivalent experience - Prior loan and investment administration experience would be an asset - Excellent customer service, problem solving, and organization skills Benefits - Generous vacation time - Comprehensive medical and dental benefits - Pension Plan - Focus on employee well-being - Dedication to your learning and development - Celebrating your achievements through our employee recognition program - Supportive work environment Company Description

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades. • Atualizar cadastro de clientes; • Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado; • Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados; • Esclarecer dúvidas dos clientes sobre produtos e serviços; • Fazer atendimento e cadastro de novos clientes; • Auxiliar na alimentação de banco de dados (cadastro de clientes); • Fazer divulgação técnica dos produtos; • Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

Role Description The Head of Brand Operations sits on the leadership team and owns the operational execution of the brand programs. You report to the CEO and own a function with real impact on the business. What you'll own: - Drive on-time, high-quality product launches across the brand portfolio. - Own every new product launch from kickoff to live, on Amazon, Walmart, TikTok Shop, and every channel served. - Lead launch kickoff meetings, weekly status check-ins, and post-launch reviews to capture what worked and what to improve. - Coordinate with the Catalog, Creative, Advertising, and Finance teams, brand partners, and any external partners involved in each launch. - Anticipate problems early and surface blockers before they become delays. - Build and own the company's operating system. - Document every process you touch. - Build the operating manual that lets the company scale. - Implement the tools and systems that make the team more efficient. - Lead cross-functional execution of channel expansion and strategic initiatives. - Own the project planning and execution of new channel launches, brand growth projects, and portfolio initiatives. - Evaluate and contract outsourced specialist partners. - Report performance weekly to the leadership team. Qualifications - 5+ years running project management or operations at an ecommerce brand, brand accelerator, Amazon agency, or DTC company. - Track record coordinating multiple internal teams and external partners to ship work on time. - Strong administrative spine, exceptional follow-through and attention to detail. - A documenter's instinct, you build SOPs and operating manuals as a habit. - Ownership mentality, you take full responsibility for the outcomes of your role. - Deep proficiency with Excel, project management software (Asana, ClickUp, Monday, Notion, or similar), and managing data across databases and tools. - Comfortable using AI tools to enhance your work and support the team. - Strong written and verbal communication. Requirements - A track record of building something from nothing, turning ambiguity into structure and creating systems where none existed. - You are a creative, out-of-the-box thinker who thrives in environments where the playbook hasn't been written yet. - Experience growing alongside a company as it scaled from a small team to a larger one. Benefits - Competitive salary, commensurate with experience. - Performance bonus tied to quarterly priorities and annual business performance. - Paid time off and paid holidays. - Fully remote, employed through eHigher in Serbia. - Working hours: 2:00 PM – 10:00 PM Serbia time (aligned with 7:00 AM – 3:00 PM US Central). Company Description The brand accelerator you would be supporting operates by a clear set of core values: Integrity, Excellence, Ownership, Innovation, Collaboration, Purpose, Stewardship, Family, and Humility.

• Lead and coordinate end-to-end launch processes for new projects and brands. • Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams. • Analyze target markets, regulatory requirements, and operational specifics before launch. • Ensure readiness across all business and operational streams before go-live. • Build and optimize operational workflows and internal processes. • Coordinate internal and external stakeholders involved in project execution. • Monitor post-launch performance and operational stability. • Identify risks, blockers, and process improvement opportunities. • Work closely with Product and other internal teams to align priorities and delivery timelines. • Support scaling and ongoing development of launched projects.